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Customer Support Operations Manager Jobs in Burlington, NJ

EVERWHITE CORPORATION

Customer Support

Warminster, PA · On-site

$17 - $21.75/hr

Position Overview We are seeking a consultative, detail-oriented Customer Support & Order ... operations staff. * Software Proficiency: Familiarity with CRM/quoting systems, Microsoft Office ...

EVERWhite

Customer Support

Warminster, PA · On-site

$17 - $21.75/hr

Position Overview We are seeking a consultative, detail-oriented Customer Support & Order ... operations staff. Software Proficiency: Familiarity with CRM/quoting systems, Microsoft Office ...

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier ... and Operations and Account Management). You Will... * Respond quickly and kindly to customer ...

Zeitview

Customer Support Coordinator

Barrington, NJ · Remote

$18 - $22.75/hr

You will work in close collaboration with the Account Managers and Account Executives and be responsible for the day-to-day operational and administrative support across the EMEA customer base. Where ...

ANDX

Customer Support Agent

Doylestown, PA · On-site

$18/hr

As a Customer Support Representative, you'll play an important role in helping customers manage their energy and service needs by providing support, resolving concerns, and delivering solutions that ...

ANDX

Customer Support Agent

Doylestown, PA · On-site

$18/hr

As a Customer Support Representative, you'll play an important role in helping customers manage their energy and service needs by providing support, resolving concerns, and delivering solutions that ...

ANDX

Customer Support Agent

Doylestown, PA · On-site

$18/hr

As a Customer Support Representative, you'll play an important role in helping customers manage their energy and service needs by providing support, resolving concerns, and delivering solutions that ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Burlington, NJ

Customer Support Operations Manager information

See Burlington, NJ salary details

$43.5K

$120.9K

$132.5K

How much do customer support operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer support operations manager in Burlington, NJ is $120,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Burlington, NJ are hiring for Customer Support Operations Manager jobs?

Cities near Burlington, NJ with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Burlington, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $120,940 per year, or $58.1 per hour.

Customer Support / Operations - Metal Fabrication

New Castle Building Products

Bensalem, PA • On-site

$127K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.
Job Summary
New Castle Metal is seeking a dynamic, highly organized Customer Support / Operations - Metal Fabrication to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep.
Responsibilities

  • Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
  • Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently.
  • Manage and optimize the daily production workflow for the branch's two machine operators.
  • Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output.
  • Conduct regular cycle counts and reconcile inventory data within the system.
  • Coordinate with procurement or main hubs to order replenishment stock before shortages occur.
  • Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours.
  • Ensure all equipment issues are documented and resolved quickly to minimize operational downtime.
Requirements
  • Experience in customer service/sales and logistics, manufacturing, or distribution operations. Experience in the building materials or sheet metal industry is a major plus.
  • Comfortability with ERP systems to manage orders and inventory (experience with DMSI Agility a plus).Experience with CMMS platforms is a plus.
  • Exceptional time-management abilities with a proven track record of managing competing priorities
  • Clear, professional verbal and written communication skills to effectively collaborate with shop operators, customers, and management.
  • A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.
Benefits
  • Competitive Pay
  • Benefits: Medical / Dental / Vision / Life Insurance
  • 401(k) with discretionary employer match
  • Paid vacation and Holidays
  • Yearly reviews with opportunities to advance your career based on performance
  • A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.

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