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Customer Support Operations Manager Jobs in Remote, OR

Purple Rain

Customer Support Quality Manager

OR · On-site

Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules ...

Agfa

Customer Support Analyst Tier 1

OR · Remote

... operational and business strategies. The Customer Support Analyst, Tier 1 will consult with users ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...

AGFA

Customer Support Analyst Tier 1

OR · On-site +1

... operational and business strategies. The Customer Support Analyst, Tier 1 will consult with users ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...

Walgreens

Pharmacy Operations Manager

North Bend, OR · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

Project Sapiens

Renewal Operations Manager

OR · Remote

Title : Renewal Operations Manager Location: Remote - North America Position Summary: Sapiens is ... You will work closely with BU leaders and PMs who currently manage these customer relationships ...

Sapiens

Renewal Operations Manager

OR · On-site +1

Title : Renewal Operations Manager Location: Remote - North America Position Summary: Sapiens is ... You will work closely with BU leaders and PMs who currently manage these customer relationships ...

Whitbread

Rights Operations Manager

OR · On-site +1

We are a global marketing activation partner that connects brands to their customers and delivers ... Manage the entire DAM process, overseeing the upload and download of assets by client marketers ...

Lumen Technologies

Lead Marketing Operations Manager

OR · Remote

$105K - $141K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... This role supports campaign execution through project management, platform administration ...

Jobs for Humanity

Accounting Operations Manager

OR · Remote

... customer experience. These end-users-the humans who benefit from our work-are at the core of ... Position Summary The Accounting Operations Manager is responsible for supporting all aspects of ...

AGFA

Director, Cloud Operations

OR · On-site +1

The Cloud Operations Leader defines and operates industry standard operating models to ensure ... Partner with the Customer Support organization in escalation management and issue resolution to ...

Agfa

Director, Cloud Operations

OR · Remote

The Cloud Operations Leader defines and operates industry standard operating models to ensure ... Partner with the Customer Support organization in escalation management and issue resolution to ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Remote, OR

Customer Support Operations Manager information

See Remote, OR salary details

$44.5K

$123.6K

$135.4K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in Remote, OR is $123,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,900.00 and $133,900.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Remote, OR are hiring for Customer Support Operations Manager jobs?

Cities near Remote, OR with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Remote, OR as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $123,556 per year, or $59.4 per hour.

Customer Support Quality Manager

OR • On-site

Purple Rain
See more jobs at Purple Rainexternal

Full-time

Re-posted 16 days ago

Job description

Company Description
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
Job Description
Our team is very small and friendly.
Hours: Extremely flexible - you can work any weekdays/weekends.
All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week.
We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery.
Primary Responsibilities
- Manage a team of customer support executives
- Train them in best practices
- Making sure all support tickets are handled as per SLA
- Developing new training modules
- Understanding issues and improving knowledgebase
- Maintain metrics & documentation
In addition you will also be handling direct support queries
- Use online software to answer customer questions via email & chat
- Help customers solve a wide variety of issues
- Solve problems creatively
Qualifications
- Excellent written communication skills
- Strong sense of empathy
- Previous experience with web-based customer support tools
- Not a requirement, but a decent sense of humor doesn't hurt :)
- Experience with SaaS
- 3+ Years experience in Customer support
Additional Information
Please specify if you are can handle a multi role.
This is a remote position.
Mandatory information to be sent during application
  1. Expected Hourly rate
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. Any additional skills which we should know about
  6. What support software have you had experience with?

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