Customer Support Quality Manager
OR · On-site
Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules ...
Customer Support Quality Manager
OR · On-site
Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules ...
Customer Support Analyst, Tier 1
OR · Remote
... operational and business strategies. The Customer Support Analyst, Tier 1 will consult with users ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...
Customer Support Analyst, Tier 1
OR · Remote
... operational and business strategies. The Customer Support Analyst, Tier 1 will consult with users ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...
Customer Support Analyst, Tier 1
OR · On-site +1
... operational and business strategies. The Customer Support Analyst, Tier 1 will consult with users ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...
Customer Support Analyst, Tier 1
OR · On-site +1
... operational and business strategies. The Customer Support Analyst, Tier 1 will consult with users ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...
Manager Operations
OR · On-site
$105K - $141K/yr
The Role The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen ...
Manager Operations
OR · On-site
$105K - $141K/yr
The Role The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen ...
Renewal Operations Manager
OR · Remote
Title : Renewal Operations Manager Location: Remote - North America Position Summary: Sapiens is ... You will work closely with BU leaders and PMs who currently manage these customer relationships ...
Renewal Operations Manager
OR · Remote
Title : Renewal Operations Manager Location: Remote - North America Position Summary: Sapiens is ... You will work closely with BU leaders and PMs who currently manage these customer relationships ...
Renewal Operations Manager
OR · On-site +1
Title : Renewal Operations Manager Location: Remote - North America Position Summary: Sapiens is ... You will work closely with BU leaders and PMs who currently manage these customer relationships ...
Renewal Operations Manager
OR · On-site +1
Title : Renewal Operations Manager Location: Remote - North America Position Summary: Sapiens is ... You will work closely with BU leaders and PMs who currently manage these customer relationships ...
You are supported by up to date automated and documented systems, operating procedures, and an ... Property Operations Manager - Your Job Duties You will oversee and manage the day-to-day operations ...
You are supported by up to date automated and documented systems, operating procedures, and an ... Property Operations Manager - Your Job Duties You will oversee and manage the day-to-day operations ...
You are supported by up to date automated and documented systems, operating procedures, and an ... Property Operations Manager - Your Job Duties You will oversee and manage the day-to-day operations ...
Quick apply
You are supported by up to date automated and documented systems, operating procedures, and an ... Property Operations Manager - Your Job Duties You will oversee and manage the day-to-day operations ...
... customer experience. These end-users-the humans who benefit from our work-are at the core of ... Position Summary The Accounting Operations Manager is responsible for supporting all aspects of ...
... customer experience. These end-users-the humans who benefit from our work-are at the core of ... Position Summary The Accounting Operations Manager is responsible for supporting all aspects of ...
Manager Network Operations
OR · Remote
$105K - $141K/yr
... customer support, and escalation management. * Implement process improvement strategies for ... Manages technical workgroup to ensure operational performance standards are met to support Company ...
Manager Network Operations
OR · Remote
$105K - $141K/yr
... customer support, and escalation management. * Implement process improvement strategies for ... Manages technical workgroup to ensure operational performance standards are met to support Company ...
Loan Support Services Manager
Roseburg, OR · On-site
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
Roseburg, OR · On-site
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
Roseburg, OR · On-site
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
Roseburg, OR · On-site
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
Roseburg, OR · On-site
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Loan Support Services Manager
Roseburg, OR · On-site
$69K - $120K/yr
Ensures operational processes are designed to achieve the highest level of customer service ... Manage department to ensure minimal servicing costs while achieving high standards for quality and ...
Director, Cloud Operations
OR · Remote
The Cloud Operations Leader defines and operates industry standard operating models to ensure ... Partner with the Customer Support organization in escalation management and issue resolution to ...
Director, Cloud Operations
OR · Remote
The Cloud Operations Leader defines and operates industry standard operating models to ensure ... Partner with the Customer Support organization in escalation management and issue resolution to ...
Director, Cloud Operations
OR · On-site +1
The Cloud Operations Leader defines and operates industry standard operating models to ensure ... Partner with the Customer Support organization in escalation management and issue resolution to ...
Director, Cloud Operations
OR · On-site +1
The Cloud Operations Leader defines and operates industry standard operating models to ensure ... Partner with the Customer Support organization in escalation management and issue resolution to ...
Administrative Support Specialist
Coos Bay, OR · On-site
$18 - $20/hr
... operations of our agency and help create a positive experience for clients, team members, and ... Help identify client needs and provide basic customer support or route requests appropriately.
Administrative Support Specialist
Coos Bay, OR · On-site
$18 - $20/hr
... operations of our agency and help create a positive experience for clients, team members, and ... Help identify client needs and provide basic customer support or route requests appropriately.
Be Seen First
Epic Support Manager
OR · Remote
$115K - $130K/yr
Understands and manages operational requirements of Planned Parenthood affiliates. * Translates ... Customer service, interpersonal skills, oral and written communications * Ethics, diversity ...
Quick apply
Be Seen First
Epic Support Manager
OR · Remote
$115K - $130K/yr
Understands and manages operational requirements of Planned Parenthood affiliates. * Translates ... Customer service, interpersonal skills, oral and written communications * Ethics, diversity ...
Customer Support Operations Manager information
See Remote, OR salary details
$44.5K - $52.7K
3% of jobs
$52.7K - $61K
0% of jobs
$61K - $69.2K
3% of jobs
$69.2K - $77.5K
2% of jobs
$77.5K - $85.8K
2% of jobs
$85.8K - $94K
3% of jobs
$94K - $102.3K
1% of jobs
$102.3K - $110.6K
1% of jobs
$110.6K - $118.8K
0% of jobs
$118.8K - $127.1K
1% of jobs
$127.9K is the 25th percentile. Wages below this are outliers.
$127.1K - $135.4K
83% of jobs
$44.5K
$123.6K
$135.4K
How much do customer support operations manager jobs pay per year?
As of Jul 26, 2026, the average yearly pay for customer support operations manager in Remote, OR is $123,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,900.00 and $133,900.00 per year, depending on experience, location, and employer.
What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Support Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant experience, leadership skills, industry knowledge | Customer service experience, communication skills |
| Work Environment | Oversees multiple teams, strategic planning | Manages frontline support staff, daily operations |
| Employer & Industry Usage | Tech, retail, telecom companies | Call centers, retail stores, service providers |
| Search & Comparison Intent | Focus on management, operations, strategy | Focus on frontline support, team supervision |
The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a Customer Support Operations Manager, and why are they important?
To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.
How does a Customer Support Operations Manager typically collaborate with other departments to improve customer experience?
A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.
What is a Customer Support Operations Manager?
A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.
Full-time
Posted 27 days ago
Job description
Company Description
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
Job Description
Our team is very small and friendly.
Hours: Extremely flexible - you can work any weekdays/weekends.
All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week.
We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery.
Primary Responsibilities
- Manage a team of customer support executives
- Train them in best practices
- Making sure all support tickets are handled as per SLA
- Developing new training modules
- Understanding issues and improving knowledgebase
- Maintain metrics & documentation
In addition you will also be handling direct support queries
- Use online software to answer customer questions via email & chat
- Help customers solve a wide variety of issues
- Solve problems creatively
Qualifications
- Excellent written communication skills
- Strong sense of empathy
- Previous experience with web-based customer support tools
- Not a requirement, but a decent sense of humor doesn't hurt :)
- Experience with SaaS
- 3+ Years experience in Customer support
Additional Information
Please specify if you are can handle a multi role.
This is a remote position.
Mandatory information to be sent during application
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
Job Description
Our team is very small and friendly.
Hours: Extremely flexible - you can work any weekdays/weekends.
All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week.
We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery.
Primary Responsibilities
- Manage a team of customer support executives
- Train them in best practices
- Making sure all support tickets are handled as per SLA
- Developing new training modules
- Understanding issues and improving knowledgebase
- Maintain metrics & documentation
In addition you will also be handling direct support queries
- Use online software to answer customer questions via email & chat
- Help customers solve a wide variety of issues
- Solve problems creatively
Qualifications
- Excellent written communication skills
- Strong sense of empathy
- Previous experience with web-based customer support tools
- Not a requirement, but a decent sense of humor doesn't hurt :)
- Experience with SaaS
- 3+ Years experience in Customer support
Additional Information
Please specify if you are can handle a multi role.
This is a remote position.
Mandatory information to be sent during application
- Expected Hourly rate
- Number of hours available per week
- Timezone and schedule of availability (example 10 am est to 2 pm est)
- How soon can you get started
- Any additional skills which we should know about
- What support software have you had experience with?