Customer Support Operations Manager Jobs in Remote, OR

Ingram Content Group (ICG) is hiring an Operations Supervisor to support our Manufacturing team in Roseburg, OR.  The Operations Supervisor oversees the day-to-day operation of the assigned departments to include supervision of associates for compliance with company policies and procedures.  This role will monitor and instruct all associates assigned to shift and ensure that throughput is maximized and efficiencies within the process are observed, with an emphasis on quality standards and practices.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and manufacturing facilities function at maximum efficiency.   Safety is a core value in our operations environment.  We emphasize this through training, education, and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

• 2nd shift: Monday-Friday 3:30pm-12am (subject to change with business needs)

What You’ll Need:

• High school diploma or equivalent.
• 2 years’ experience in a supervisory position within a production or manufacturing environment, or comparable management experience.

Preferred Skills:

• Experience applying lean principles and continuous improvement to enhance operations.
• Ability to manage a diverse workforce and foster an inclusive environment.
• Flexible and adaptable to changing environments and able to thrive in a dynamic, fast-paced setting
• Proven track record in driving safety culture improvements and Kaizen initiatives.

What You’ll Do:

• Supervise the associates assigned to the specified departments, providing adequate resources to ensure maximum throughput and minimum waste while monitoring all quality standards put in place.
• Work to ensure that all assigned tasks are accomplished in a timely and effective manner.
• Provide daily supervision of associates including proper record keeping, time and attendance monitoring and approval, performance evaluations, and recommendations regarding associate advancement and/or disciplinary procedures.
• Track department processing, in accordance with established TAT schedules and production goals.
• Audit individual productivity and quality to ensure associates are meeting expected and established standards.
• Identify root causes of failures to meet these standards and necessary take corrective action.
• Compile a thorough pass-down to inform incoming shifts of current operations and department status, through an interactive crossover with incoming management staff.
• Keep Senior Management aware of all issues that may impact the ability of the shift to provide and meet established service levels.
• Maintain consistent quality assurance standards through interaction with the Quality Services team to ensure that orders are processed completely and accurately.

Hiring Salary Range: $74,353k - $94,011k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish