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Customer Support Operations Manager Jobs in Portland, OR

Maxcess International

Customer Support Specialist

Camas, WA · On-site

$20.50 - $27.50/hr

... Product Management, Supply Chain, Engineering and Operations to fulfil customer and business ... Support continuous improvement initiatives and processes through active involvement * Actively ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Prioritizes work balancing importance from the customer perspective and operational efficiency ... Adjusts workload when priorities and resources change, managing time and resources to ensure the ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

... from the customer perspective and operational efficiency. Follows through on commitments ... Adjusts workload when priorities and resources change, managing time and resources to ensure the ...

Bliss Roofing

Operations Manager

Clackamas, OR

$90K - $110K/yr

... supports subcontracted crews, and drives operational consistency, customer satisfaction, and ... Manage and support production staff, including Install Managers, Production Administrators ...

KLA Corporation

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

Orbotech

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

KLA Corporation

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... The Customer Service Engineer represents the company to the customer and assumes accountability for ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ...

Orbotech

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ...

Kla

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ...

CCL Label, Inc.

Operations Manager

Portland, OR · On-site

The Operations Manager oversees all manufacturing activities, staffing, scheduling, employee ... Ensure all products meet customer specifications and CCL quality standards. * Support continuous ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Portland, OR

Customer Support Operations Manager information

See Portland, OR salary details

$47.2K

$131.2K

$143.7K

How much do customer support operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer support operations manager in Portland, OR is $131,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,100.00 and $142,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Portland, OR are hiring for Customer Support Operations Manager jobs?

Cities near Portland, OR with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $131,161 per year, or $63.1 per hour.

Director of Customer Support

Columbia Helicopters, Inc.

Aurora, OR • On-site

$17.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

For over 65 years, Columbia Helicopters has been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
The Director of Customer Support leads customer satisfaction, communications, and aftermarket account management from RFQ through delivery and in-service support. This role oversees the Customer Support organization, drives customer service excellence, and ensures customer commitments are coordinated across commercial, military, technical support, operations, and flight operations teams. The Director also provides leadership for technical support and operations coordination functions and serves as the primary escalation point for complex customer issues.
WHAT YOU WILL DO
  • Lead the Customer Support organization and establish, maintain, and continuously improve customer-service standards, service-level expectations, and team operating rhythms.
  • Own customer satisfaction metrics and service-level performance, including customer response time, quote turnaround time, on-time delivery performance, and AOG recovery time.
  • Serve as the primary escalation point for customer issues, ensuring timely communication, coordinated action plans, and effective resolution.
  • Coordinate customer support activities between Commercial, Military, Technical Support, Operations, and internal Air Operations teams.
  • Lead the quote process for aftermarket services, repairs, modifications, components, parts sales, field support, and related customer support offerings.
  • Develop and maintain standard pricing practices, price catalog governance, exchange policies, and customer support service standards.
  • Oversee support services, including standard exchange pool sizing, availability expectations, and coordination of operational priorities when customer needs require adjustment.
  • Review and propose customer communication plans for major projects, high-impact issues, and AOG events.
  • Lead customer status reviews, customer meetings, and recurring account reviews to ensure alignment on commitments, priorities, and service performance.
  • Support contract reviews and ensure customer commitments can be executed operationally before acceptance.
  • Drive aftermarket revenue growth through repairs, modifications, component services, parts sales, exchange programs, and field support offerings.
  • Identify recurring customer issues, sponsor corrective actions, and work with internal stakeholders to improve reliability, responsiveness, and customer experience.
  • Develop staffing plans, training plans, career progression, and performance expectations for the customer support team.
  • Support strategic military and commercial customer relationships by maintaining consistent communication, understanding customer needs, and translating those needs into actionable priorities.
  • Analyze customer needs and recommend operational priority adjustments when appropriate to protect customer commitments and business objectives.
  • Part of the core team generating MRO or aftermarket offers
  • Conduct oneself in accordance with Company's Core Values
  • Other duties as assigned.

WHAT WE NEED FROM YOU
  • 10+ years of progressive leadership experience in customer support, customer service, aftermarket services, technical support, account management, aviation operations, or a related field.
  • 10+ years of aviation, rotorcraft, defense, MRO, technical services, or aftermarket support experience.
  • Demonstrated ability to lead customer-facing teams and manage escalated customer issues with professionalism and urgency.
  • Strong understanding of quote management, pricing practices, contract commitments, service-level expectations, and aftermarket support models.
  • Experience coordinating across commercial, technical, operational, and customer-facing teams.
  • Ability to analyze customer needs, prioritize competing demands, and recommend operational adjustments based on business impact.
  • Strong verbal and written communication skills, including the ability to lead customer meetings and communicate clearly during high-pressure events.
  • Ability to build team capability through staffing, training, performance management, and career development.
  • Experience supporting both commercial and military customers.
  • Experience with exchange pools, field support, component repair, parts sales, or service program management.
  • Experience developing KPIs, service standards, pricing governance, and customer communication processes.

WHAT YOU WILL LOVE ABOUT WORKING HERE
At Columbia, we believe great people do their best work when they feel supported, challenged, and valued. We're more than a workplace, we're a team built on trust, collaboration, and a shared commitment to doing meaningful work.
Competitive Pay & Strong Benefits
We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. Depending on your role, this may include medical, dental, and vision coverage, retirement plans with company contributions, paid time off, and employee wellness resources.
Growth & Career Development
We invest in our people. From training and development opportunities to internal mobility and leadership support, Columbia encourages continuous learning and long-term career growth.
Purpose-Driven Culture
Your work matters here. Every role contributes to our broader mission, and we believe in empowering employees to make an impact, share ideas, and help shape the future of the company.
A Team That Has Your Back
We foster a collaborative, inclusive environment where people are respected, encouraged, and supported. You'll work alongside talented teammates who care about doing great work, and doing it together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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