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Customer Support Operations Manager Jobs in Portland, OR

Kappaalphapsi1911

Operations Manager

Portland, OR · On-site

We are honest with our employees, customers, and our partners. We seek to deliver outcomes that ... Support annual audit and Form 990 preparation by providing documentation related to operations ...

PTSolutions

Operations Manager

Portland, OR

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. We're looking to add an Operations Manager to our team to support our growth in ...

PTSolutions

Operations Manager

Portland, OR · On-site

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. We're looking to add an Operations Manager to our team to support our growth in ...

Bridge Brothers Inc.

Operations Manager

Woodland, WA

Business Operations Manager Location: Woodland, WA Job Type: Full-Time Company: Topper Industries ... that support both our customers and our long-term growth. This role offers significant autonomy ...

Legado Talent

Operations Manager

Portland, OR · On-site

This individual will balance productivity, safety, quality, customer service, and employee ... Provide operational support to other company facilities or departments when needed. Team Leadership

Air Fayre CA Inc

Operations Manager

Portland, OR · On-site

$66K - $78K/yr

Provide direction and support to supervisors to ensure shift goals are executed and client ... customers at all levels. * Experience with KPI-driven operations, Microsoft Office, timekeeping ...

New

Amazon

Operations Manager

Troutdale, OR · On-site

... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your ...

Amazon

Operations Manager

Woodburn, OR · On-site

... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your ...

CTDI Careers

Operations Manager

Fairview, OR · On-site

Communicates effectively with Corporate management and customers to ensure adherence to Service ... Provide the next level of support for escalated issues during work shifts. * Collaborates with ...

De Beers Group

Operations Manager

Portland, OR · On-site

Our mission We put our customers first. Using our technological expertise and industrial leadership ... Strong production-planning, capacity-management and performance-management capability, supported by ...

New

Anglo American

Operations Manager

Gresham, OR · On-site

Our mission We put our customers first. Using our technological expertise and industrial leadership ... Strong production-planning, capacity-management and performance-management capability, supported by ...

Williams-Sonoma

Operations Manager

Portland, OR · On-site

Customer ordering systems and ERP/MRP system experience • Ability to communicate effectively to ... Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art ...

Rejuvenation

Operations Manager

Portland, OR · On-site

Customer ordering systems and ERP/MRP system experience Ability to communicate effectively to team ... Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art ...

Europcar-Mobility-Group

OPERATIONS MANAGER

Donald, OR · On-site

As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure. You will lead a team, manage fleet readiness, monitor ...

New

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Showing results 21-40

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Portland, OR

Customer Support Operations Manager information

See Portland, OR salary details

$47.2K

$131.2K

$143.7K

How much do customer support operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer support operations manager in Portland, OR is $131,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,100.00 and $142,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Portland, OR are hiring for Customer Support Operations Manager jobs?

Cities near Portland, OR with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $131,161 per year, or $63.1 per hour.

Customer Support Representative

Aurora, OR • On-site

Columbia Helicopters, Inc.
Aviation • 501 - 1,000 employees
Learn more about Columbia Helicopters, Inc.external

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Serve as the primary customer interface for assigned accounts and maintain professional, timely communication with customers.

  • Receive, review, and process requests for quote, repair requests, and service inquiries, and track work orders to provide status updates.

  • Coordinate with internal teams to obtain accurate information, resolve customer needs, and support invoice resolution and contract activities.

Job description

For over 65 years, Columbia Helicopters has been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
The Customer Support Representative will serve as the day-to-day customer interface for assigned accounts and supports the customer experience from initial inquiry through quotation, repair or overhaul execution, delivery, and invoice resolution. This position is responsible for timely customer communication, accurate processing of requests, coordination with internal teams, and maintaining clear records throughout the service process.
This position will require you to be onsite 5 days/week.
WHAT YOU WILL DO
  • Serve as the primary customer interface for assigned accounts and maintain professional, timely communication with customers.
  • Address customer concerns, questions, and service needs in a timely manner, escalating issues when appropriate.
  • Receive, review, and process requests for quote, repair requests, and service inquiries.
  • Track work orders and provide accurate status updates to customers and internal stakeholders.
  • Coordinate with Planning, Production, Technical Support, Quality, Finance, or other support functions to obtain accurate information and resolve customer needs.
  • Manage customer communications throughout the repair, overhaul, or ongoing service process.
  • Schedule customer meetings, status reviews, and follow-up discussions as needed.
  • Prepare quotations and coordinate internal review and approval prior to customer submission.
  • Monitor delivery dates, identify potential risks, and proactively communicate schedule impacts or recovery plans to customers.
  • Maintain customer records, communication logs, quote files, and related documentation in accordance with department processes.
  • Support invoice resolution, contract administration activities, and customer account follow-up as assigned.
  • Identify recurring customer issues and share feedback with the Manager of Customer Support to support process improvement.
  • AOG/Emergency coordination on call outside of work hours on a predefined calendar (roughly 1 week per month)
  • Conduct oneself in accordance with Company's Core Values.
  • Perform other duties as assigned.

WHAT WE NEED FROM YOU
  • 2+ years of customer support, customer service, account coordination, administrative support, aviation, MRO, aftermarket services, or related experience preferred.
  • High school diploma or equivalent required; associate degree or additional business, aviation, or technical training preferred.
  • Ability to communicate professionally with customers by phone, email, and in meetings.
  • Strong organization, follow-through, and attention to detail.
  • Ability to manage multiple requests, competing priorities, and time-sensitive customer needs.
  • Experience preparing or supporting quotes, work orders, service requests, customer records, or similar documentation.
  • Ability to work cross-functionally with Planning, Production, Finance, Quality, Technical Support, and other support functions.
  • Proficiency with Microsoft Office Suite, especially Outlook, Excel, and Word.

WHAT YOU WILL LOVE ABOUT WORKING HERE
At Columbia, we believe great people do their best work when they feel supported, challenged, and valued. We're more than a workplace, we're a team built on trust, collaboration, and a shared commitment to doing meaningful work.
Competitive Pay & Strong Benefits
We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. Depending on your role, this may include medical, dental, and vision coverage, retirement plans with company contributions, paid time off, and employee wellness resources.
Growth & Career Development
We invest in our people. From training and development opportunities to internal mobility and leadership support, Columbia encourages continuous learning and long-term career growth.
Purpose-Driven Culture
Your work matters here. Every role contributes to our broader mission, and we believe in empowering employees to make an impact, share ideas, and help shape the future of the company.
A Team That Has Your Back
We foster a collaborative, inclusive environment where people are respected, encouraged, and supported. You'll work alongside talented teammates who care about doing great work, and doing it together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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