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Customer Support Operations Manager Jobs in Portland, OR

Talent Edge Recruiting

Operations Manager

Portland, OR · On-site

Operations Manager - Manufacturing Portland, OR | Onsite $125,000-$140,000 + Bonus Well established ... Develop operational plans and forecasts to support both immediate and long-term business goals

Rejuvenation

Operations Manager

Portland, OR · On-site

Customer ordering systems and ERP/MRP system experience Ability to communicate effectively to team ... Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art ...

Europcar

OPERATIONS MANAGER

Donald, OR

As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure. You will lead a team, manage fleet readiness, monitor ...

TE Connectivity

Operations Manager

Wilsonville, OR · On-site

Support and comply with the company's Quality Management System policies and procedures. * Lead ... Our more than 90,000 employees, including 10,000 engineers, work alongside customers in ...

GiftTree

Operations Manager

Vancouver, WA · On-site

$90K - $115K/yr

As our Operations Manager, you are the conductor of our fulfillment engine. You will oversee the ... You live in your CRM and ERP. You use KPIs to identify bottlenecks before they become backlogs.

Crabtree & Eller, LLC

Operations Manager

Portland, OR · On-site

$95K/yr

OPERATIONS MANAGER - Portland, OR Full Time On location (Near Portland International Airport PDX ... Customer Relations: Elevate our service levels to exceed client expectations, turning airline crews ...

Stefanini

Operations Manager

Portland, OR · On-site

... support your information technology hardware, software, and network infrastructure. Augment your ... This individual will assist the Operation Production Managers and Production Supervisors to manage ...

Maersk

Operations Support

Portland, OR

Our focus on our people is what sets us apart and keeps our customers coming back to work with us ... Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory ...

KLA

Customer Support Engineer - PCB

Hillsboro, OR · On-site

$29.19 - $49.62/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... This position has an emphasis on the local customers but travel will also be required as needed.

Orbotech

Customer Support Engineer - PCB

Hillsboro, OR · On-site

$29.19 - $49.62/hr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... This position has an emphasis on the local customers but travel will also be required as needed.

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Portland, OR

Customer Support Operations Manager information

See Portland, OR salary details

$47.2K

$131.2K

$143.7K

How much do customer support operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer support operations manager in Portland, OR is $131,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,100.00 and $142,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Portland, OR are hiring for Customer Support Operations Manager jobs?

Cities near Portland, OR with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $131,161 per year, or $63.1 per hour.

Operations Manager

Talent Edge Recruiting

Portland, OR • On-site

Other

Posted 5 days ago

Job description

Operations Manager – Manufacturing

Portland, OR | Onsite

$125,000–$140,000 + Bonus


Well established manufacturing organization to identify an experienced Operations Manager to lead a high-volume, multi-shift operation in the Portland area.


This is a hands-on leadership role for someone who knows how to take ownership of an operation, build meaningful KPIs, use data to drive decisions, and create accountability across multiple departments. The ideal candidate comes from a manufacturing, industrial, engineering, or similarly regulated operational environment and has a strong track record of improving performance through measurable processes.


What You’ll Focus On:

  • Develop, implement, and manage KPIs around productivity, throughput, labor efficiency, quality, safety, equipment utilization, inventory, and overall operational performance
  • Establish performance targets and use data to identify trends, bottlenecks, and opportunities for improvement
  • Lead day-to-day operations across multiple departments and shifts
  • Drive continuous improvement initiatives focused on efficiency, quality, cost control, and profitability
  • Own budgeting, forecasting, expense management, margins, and P&L performance
  • Develop operational plans and forecasts to support both immediate and long-term business goals
  • Partner with supervisors and department leaders to create accountability and improve team performance
  • Ensure production schedules, staffing, equipment availability, and operational priorities remain aligned
  • Maintain a strong safety culture and ensure compliance within a regulated operating environment
  • Lead root-cause analysis and corrective-action initiatives
  • Build standardized processes and reporting tools that give leadership clear visibility into operational performance
  • Develop, coach, and mentor leaders while creating a culture of accountability and continuous improvement


Qualifications:

  • 5+ years of progressive leadership experience within manufacturing, industrial operations, engineering, or a similar environment
  • Experience leading a multi-department operation
  • Demonstrated experience developing KPIs (non established)
  • Strong P&L, budgeting, forecasting, and financial management experience
  • Experience using operational data to drive measurable improvements
  • Strong understanding of EHS, regulatory compliance, audits, and production quality standards
  • Experience implementing process improvements and driving organizational change
  • Proven ability to lead, coach, and hold teams accountable
  • Bachelor’s degree

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