Customer Support Operations Manager Jobs in Remote, OR

Time Type:

Full time

Hours per Pay Period:

80

Shift:

Day Shift

Minimum:

Depending on Experience

Maximum:

Depending on Experience(This represents the rate for an individual with significant experience in this job)

Department:

Orthopedic Clinic

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description:

Orthopedic Clinic ManagerFunctions as a Manager within the leadership structure of the orthopedic service line at Bay Area Hospital. Responsible for the day-to-day operations, coordination, and performance of assigned orthopedic departments and services. In collaboration with the Orthopedic Medical Director(s) and service line leadership, this role executes operational plans, supports quality initiatives, ensures regulatory compliance, and manages personnel and financial performance within the orthopedic clinic and related service areas. The Orthopedic Clinic Manager works collaboratively across departments including perioperative services, inpatient nursing, imaging, rehabilitation, scheduling, prior authorization, and marketing to ensure coordinated, high-quality, and efficient orthopedic patient care.

EXPECTATION FOR ALL EMPLOYEES

Support the organization's mission, vision and values by adhering to thebehavioral standards of Bay Area Hospital. Comply with all laws and regulations affecting Bay Area Hospital. Be familiar with and adhere to the Bay Area Hospital Code of Conduct and Compliance Program. Effective communication skills and the ability to work effectively with people from various backgrounds are critical.

POSITION SUMMARY

Functions as a Manager within the leadership structure of the orthopedic service line at Bay Area Hospital. Responsible for the day-to-day operations, coordination, and performance of assigned orthopedic departments and services. In collaboration with the Orthopedic Medical Director(s) and service line leadership, this role executes operational plans, supports quality initiatives, ensures regulatory compliance, and manages personnel and financial performance within the orthopedic clinic and related service areas. The Orthopedic Clinic Manager works collaboratively across departments including perioperative services, inpatient nursing, imaging, rehabilitation, scheduling, prior authorization, and marketing to ensure coordinated, high-quality, and efficient orthopedic patient care.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Leads day-to-day operations of assigned orthopedic departments, including clinic services and related support functions.
• Coordinates activities across the orthopedic care continuum including clinic, pre-operative services, imaging, rehabilitation, perioperative, and inpatient areas.
• Executes strategic and operational initiatives established by service line leadership.
• Assesses and improves patient flow, scheduling efficiency, and access to care.
• Investigates and resolves operational issues impacting patient care and provider workflow.
• Serves as liaison between orthopedic providers and operational departments.

• Evaluates the effectiveness of patient care processes and implements improvements in collaboration with medical staff and Quality division.
• Ensures compliance with regulatory, licensing, accreditation, and documentation requirements.
• Participates in development, review, and revision of orthopedic policies, procedures, and standard work.
• Monitors and reports on unit-specific quality and performance metrics.
• Assists in development and implementation of remediation plans when necessary.

• Assists in preparation and management of annual operating and capital budgets for assigned departments.
• Monitors productivity, resource utilization, and departmental financial performance.
• Identifies cost-effective systems to support operations while maintaining quality standards.
• Manages inventory, supplies, vendor coordination, and equipment needs within assigned areas.
• Supports revenue cycle processes including scheduling, authorization, billing coordination, and denial management.

• Interviews, hires, trains, coaches, and evaluates assigned staff.
• Establishes clear performance expectations and completes timely annual evaluations.
• Manages staffing schedules, timekeeping, overtime, and productivity targets.
• Supports employee engagement, conflict resolution, and corrective action processes as appropriate.
• Rounds regularly with staff and providers to foster communication and teamwork.
• Coordinates provider schedules and assists with onboarding processes in collaboration with Medical Staff Office.

• Supports growth initiatives and marketing efforts to increase orthopedic service utilization.
• Maintains effective working relationships with orthopedic surgeons (employed and independent), advanced practice providers, and hospital departments.
• Participates in committees, task forces, and interdisciplinary initiatives related to orthopedic services.
• Assists in tracking and reporting orthopedic market share, patient satisfaction, and performance indicators.
• Supports physician recruitment efforts as requested.
• Performs other duties as assigned

SKILLS AND ABILITIES

• Demonstrates strong operational leadership and organizational skills
• Exercises sound judgment and effective critical thinking
• Ability to prioritize multiple responsibilities in a dynamic healthcare environment
• Knowledge of orthopedic clinical workflow in inpatient and outpatient settings
• Working knowledge of HIPAA, ADA, OSHA, and regulatory standards
• Strong interpersonal, written, and verbal communication skills
• Ability to collaborate and influence across departments
• Financial and budgeting knowledge appropriate to department-level management
• Proficiency with electronic medical record systems and reporting tools
• Ability to build and lead an effective team

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

• Bachelor's degree in Healthcare Administration, Business, Clinical Science, or related field (required)

EXPERIENCE

• Minimum 1-3 years of experience in orthopedic, surgical services, or ambulatory clinic operations required
• Minimum of 3-5 years of progressive healthcare leadership experience
• Experience managing direct reports required
• Experience with quality improvement and operational process improvement preferred

GENERAL INFORMATION

Union Affiliation:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

Physical/Mental/Environmental Requirements

• Extensive sitting with periodic standing and walking
• Lift up to 25 pounds
• Significant use of personal computer, phone, and office equipment
• Adequate visual acuity and hearing
• Ability to communicate effectively in person and by telephone
• May require occasional travel within the organization

SKILLS AND ABILITIES

• Demonstrates strong operational leadership and organizational skills
• Exercises sound judgment and effective critical thinking
• Ability to prioritize multiple responsibilities in a dynamic healthcare environment
• Knowledge of orthopedic clinical workflow in inpatient and outpatient settings
• Working knowledge of HIPAA, ADA, OSHA, and regulatory standards
• Strong interpersonal, written, and verbal communication skills
• Ability to collaborate and influence across departments
• Financial and budgeting knowledge appropriate to department-level management
• Proficiency with electronic medical record systems and reporting tools
• Ability to build and lead an effective team

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

• Bachelor's degree in Healthcare Administration, Business, Clinical Science, or related field (required)

EXPERIENCE

• Minimum of 3-5 years of progressive healthcare leadership experience
• Experience in orthopedic, surgical services, or ambulatory clinic operations preferred
• Experience managing direct reports required
• Experience with quality improvement and operational process improvement preferred

GENERAL INFORMATION

Union Affiliation:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

Physical/Mental/Environmental Requirements

• Extensive sitting with periodic standing and walking
• Lift up to 25 pounds
• Significant use of personal computer, phone, and office equipment
• Adequate visual acuity and hearing
• Ability to communicate effectively in person and by telephone
• May require occasional travel within the organization

Compensation Grade:

I

Compensation Grade Profile:

I- Salaried

Bay Area Hospital is an Equal Opportunity Employer.

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