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Customer Support Operations Manager Jobs in Connecticut

... customer support. The company continues to seek acquisitions to strategically grow capabilities and market segments served across commercial, military/defense and space. Job Purpose / Position ...

Operations Manager

Berlin, CT · On-site

$130K - $140K/yr

... customer support. The company continues to seek acquisitions to strategically grow capabilities and market segments served across commercial, military/defense and space. Job Purpose / Position ...

Operations Manager

Berlin, CT · On-site

$130K - $140K/yr

... customer support. The company continues to seek acquisitions to strategically grow capabilities and market segments served across commercial, military/defense and space. Job Purpose / Position ...

Customer Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

Manage inbound customer communications - Answer incoming calls and emails to address customer ... Bachelor's degree or equivalent * 1-2 years proven experience in supporting client success

Customer Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

Manage inbound customer communications - Answer incoming calls and emails to address customer ... Bachelor's degree or equivalent * 1-2 years proven experience in supporting client success

Operations Manager

Southington, CT · On-site

$21.94 - $35.94/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

Operations Manager

Terryville, CT · On-site

$21.94 - $35.94/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

Operations Manager

Stamford, CT · On-site

$21.94 - $35.94/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

Overview As the Operational Manager, you will play a crucial role in overseeing all facets of our ... Develop and implement strategies to enhance operational efficiency and customer satisfaction.

New

Overview As the Operational Manager, you will play a crucial role in overseeing all facets of our ... Develop and implement strategies to enhance operational efficiency and customer satisfaction.

New

Operations Manager - Surface SealingPosition Summary The Operations Manager - Surface Sealing ... Support customer and regulatory audits in partnership with the Quality Department. * Monitor key ...

Operations Manager

Waterbury, CT · On-site

$140K - $160K/yr

... customer requirements. * Promote a culture of safety by supporting company safety initiatives and ... The Operations Manager is expected to spend the majority of each workday on the manufacturing floor ...

Our goal is to be regarded as an irreplaceable resource by our customers. The only way for a ... The Operations Manager will oversee and manage the entire production timeline, from input to ...

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Showing results 1-20

Customer Support Operations Manager information

See Connecticut salary details

$42.3K

$117.7K

$128.9K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Connecticut is $117,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Connecticut are hiring for Customer Support Operations Manager jobs?

Cities in Connecticut with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $117,653 per year, or $56.6 per hour.

Support Operations Specialist

RMS IT Solutions Inc

Manchester, CT • On-site, Remote

Full-time

Re-posted 8 days ago


Job description

Description

RMS IT Solutions Inc is seeking an Entry-Level Support Operations Specialist to join our dynamic team in the Information Technology/IT industry. As a Support Operations Specialist, you will play a crucial role in ensuring the smooth operation of our support services while working remotely. This is a full-time position that offers the opportunity to contribute to the success of our operations and collaborate with a talented team. If you are passionate about providing exceptional support and have a keen eye for detail, we would love to have you on board!

Responsibilities:
  • Monitor and maintain support ticketing systems to ensure timely resolution of customer inquiries
  • Provide technical assistance and troubleshooting support to customers via email, chat, or phone
  • Collaborate with cross-functional teams to escalate and resolve complex support issues
  • Document support processes, solutions, and best practices for knowledge sharing
  • Identify opportunities for process improvements to enhance the overall support experience
Requirements:
  • Strong problem-solving skills and attention to detail
  • Excellent communication and customer service skills
  • Ability to work independently and prioritize tasks effectively
  • Basic understanding of IT systems and software applications
  • Experience with support ticketing systems is a plus

RMS IT Solutions logo

About RMS IT Solutions

Sourced by ZipRecruiter

RMS IT is an exceptional service provider in various domains like IT Product Development, IT Staffing Services, Government & Federal services, NON – IT Services & Immigration processing. We have a team who are aggressive towards the company’s goal to build their customer ambition to next level by providing a unique workforce to get fix the work in TIME FRAME (JIT). Our Vision: Standing forefront and supporting the challenging Customers and we would like to enhance opportunities to make the careers for young MINDS. Our Mission: Getting engaged into continuation development towards the futuristic Information Technology and adopting new generation ideology and their methods.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Manchester, CT, US

Year founded

2020

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