Customer Support Specialist
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Customer Support Specialist
Worcester, MA · On-site
$18 - $24.25/hr
We are growing and hiring Customer Service Representatives to manage incoming customer queries and ... Covenir is a company with a startup attitude with the support of a corporation. In the last three ...
Operations Manager
Worcester, MA · On-site
$20 - $34/hr
... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...
Operations Manager
Worcester, MA · On-site
$20 - $34/hr
... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...
Operations Manager
$20 - $34/hr
... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...
Operations Manager
$20 - $34/hr
... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...
Operations Manager
Bellingham, MA · On-site
$100K - $120K/yr
Oversee a team of DOT CDL Drivers, Administrative Support, Material Handlers, and Sales Associates ... Drive operational efficiency-from inventory management to customer service excellence. * Foster ...
Operations Manager
Bellingham, MA · On-site
$100K - $120K/yr
Oversee a team of DOT CDL Drivers, Administrative Support, Material Handlers, and Sales Associates ... Drive operational efficiency-from inventory management to customer service excellence. * Foster ...
Operations Manager
Bellingham, MA · On-site
Oversee a team of DOT CDL Drivers, Administrative Support, Material Handlers, and Sales Associates ... Drive operational efficiency--from inventory management to customer service excellence. * Foster ...
Operations Manager
Bellingham, MA · On-site
Oversee a team of DOT CDL Drivers, Administrative Support, Material Handlers, and Sales Associates ... Drive operational efficiency--from inventory management to customer service excellence. * Foster ...
Operations Manager
Charlton, MA · On-site
... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your ...
Operations Manager
Charlton, MA · On-site
... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...
Mgr-Customer Operations
Cumberland, RI · On-site
$119K/yr
Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...
Mgr-Customer Operations
Cumberland, RI · On-site
$119K/yr
Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...
Operations Manager
Shrewsbury, MA · On-site
$80K - $120K/yr
By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...
Mgr-Customer Operations
Cumberland, RI · On-site
$119K/yr
Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...
Mgr-Customer Operations
Cumberland, RI · On-site
$119K/yr
Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...
Customer Support Operations Manager information
See Putnam, CT salary details
$45.1K - $53.5K
3% of jobs
$53.5K - $61.9K
0% of jobs
$61.9K - $70.2K
3% of jobs
$70.2K - $78.6K
2% of jobs
$78.6K - $87K
2% of jobs
$87K - $95.4K
3% of jobs
$95.4K - $103.8K
1% of jobs
$103.8K - $112.2K
1% of jobs
$112.2K - $120.5K
0% of jobs
$120.5K - $128.9K
1% of jobs
$129.7K is the 25th percentile. Wages below this are outliers.
$128.9K - $137.3K
83% of jobs
$45.1K
$125.3K
$137.3K
How much do customer support operations manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for customer support operations manager in Putnam, CT is $125,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,800.00 and $135,800.00 per year, depending on experience, location, and employer.
What is a customer support operations manager?
A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.
How does a customer support operations manager typically collaborate with other departments to improve customer experience?
A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.
What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?
To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.
What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Support Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant experience, leadership skills, industry knowledge | Customer service experience, communication skills |
| Work Environment | Oversees multiple teams, strategic planning | Manages frontline support staff, daily operations |
| Employer & Industry Usage | Tech, retail, telecom companies | Call centers, retail stores, service providers |
| Search & Comparison Intent | Focus on management, operations, strategy | Focus on frontline support, team supervision |
The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.
$18 - $24.25/hr
Full-time
Re-posted 3 days ago
Job description
Job Summary:
We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.Job Description:
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
Responsibilities Include:
- Work with our insurance provider clients and deliver great overall customer service
- Take in a high volume of calls, communicate via email and letters as appropriate
- Document all client communication across several platforms
- Be the point person for our clients as well as their customers
Qualifications:
- 2+ years of customer service experience in a call-center environment
- Demonstrated communication, organizational and interpersonal skills
- Intermediate proficiency in Microsoft Office
- Strong independent problem solving and analytical skills
Preferred Qualifications:
- 4+ years of insurance experience (insurance agent license a plus!)
- Bilingual (Spanish/English)
- Associates Degree
Things to know:
- Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
- Open concept work environment
- Light to moderate noise activity
- Paid training
Worker Type:
Number of Openings:
0