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Customer Support Operations Manager Jobs in Putnam, CT

Amazon

Sr. Operations Manager

Johnston, RI · On-site

Responsible for the overall safety, quality and performance and customer experience of either ... Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr Operations ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Responsible for the overall safety, quality and performance and customer experience of either ... Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr Operations ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

... and customer experience of either Inbound or Outbound operations. • Will set and clarify ... support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

... and customer experience of either Inbound or Outbound operations. • Will set and clarify ... support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and ...

Amazon

Sr. Operations Manager

Johnston, RI · On-site

... and customer experience of either Inbound or Outbound operations. • Will set and clarify ... support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

... and customer experience of either Inbound or Outbound operations. • Will set and clarify ... support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and ...

Walgreens

Pharmacy Operations Manager

Woonsocket, RI · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

Walgreens

Pharmacy Operations Manager

Woonsocket, RI · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

NVA

Hospital Operations Manager

Mansfield Center, CT · On-site

$65K - $80K/yr

... customer service. You will oversee the planning and coordination of hospital operations while ... We support your entire career journey, offering opportunities ranging from mentorship to ownership.

Amazon

Sr. Operations Manager

Charlton, MA · On-site

... customers. As a Senior Operations Manager at our Charlton, MA Fulfillment Center, you'll be at the ... process, including support for the interview or onboarding process, please visit for more ...

CVS Health

Technology Operations Manager

Woonsocket, RI · On-site

$66K - $145K/yr

Superior execution and delivery (planning, delivering, and supporting) skills Preferred ... Our teams reflect the customers, patients, members and communities we serve and we are committed to ...

AbbVie

Site Operations Manager

Worcester, MA · On-site

$96K/yr

The Site Operations Manager oversees support services across a multi-site campus that includes ... Partner with a diverse customer base and deliver outstanding service. Maintain strong working ...

AbbVie

Site Operations Manager

Worcester, MA

The Site Operations Manager oversees support services across a multi-site campus that includes ... Partner with a diverse customer base and deliver outstanding service. Maintain strong working ...

AbbVie

Site Operations Manager

Worcester, MA · On-site

The Site Operations Manager oversees support services across a multi-site campus that includes ... Partner with a diverse customer base and deliver outstanding service. Maintain strong working ...

Scadd Inc

Operations Manager - Lebanon Pines

Lebanon, CT · On-site

$70 - $85/hr

Residential Operations Manager Full Time Management Lebanon Pines, Lebanon, CT, US Salary Range ... Supervise, coach, and evaluate Recovery Technician Coordinators and direct support staff, fostering ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Putnam, CT

Customer Support Operations Manager information

See Putnam, CT salary details

$45.1K

$125.3K

$137.3K

How much do customer support operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer support operations manager in Putnam, CT is $125,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,800.00 and $135,800.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

Infographic showing various Customer Support Operations Manager job openings in Putnam, CT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $125,324 per year, or $60.3 per hour.

Sr. Operations Manager

Amazon

Johnston, RI • On-site

Full-time

Re-posted 20 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,146 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr.

Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Responsibilities:
Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr

Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
Continual standing and/or walking an average of 5 miles daily
Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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