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Customer Support Operations Manager Jobs in Connecticut

ABM

Operations Manager

New Haven, CT · On-site

$80K - $90K/yr

The Operations Manager partners with hospital leadership to drive service excellence, improve ... Promote a culture of customer service and patient satisfaction. * Support patient experience ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

$25.50 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

$25 - $26.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

W3Global Inc.

Operations Manager

North Haven, CT

$115K - $130K/yr

... supporting scalable growth. Location: North Haven, CT (with approximately 25% travel to project ... Manage field operations, including scheduling, labor utilization, and equipment allocation to ...

Photronics

Customer Support Tech I

Brookfield, CT · On-site

$18.50 - $25/hr

The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Connecticut

Customer Support Operations Manager information

See Connecticut salary details

$42.3K

$117.7K

$128.9K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Connecticut is $117,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Connecticut are hiring for Customer Support Operations Manager jobs?

Cities in Connecticut with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $117,653 per year, or $56.6 per hour.

Operations Manager

ABM

New Haven, CT • On-site

$80K - $90K/yr

Full-time

Posted 10 days ago

ABM Industries rating

6.3

Company rating: 6.3 out of 10

Based on 410 frontline employees who took The Breakroom Quiz

174th of 256 rated facilities management

Job description

The Environmental Services (EVS) Operations Manager is responsible for planning, organizing, and directing the daily operations of the Environmental Services department within a healthcare facility. This role leads EVS staff, ensures high standards of cleanliness, safety, regulatory compliance, and patient satisfaction, while overseeing staffing, budgeting, training, performance management, and operational efficiencies. The Operations Manager partners with hospital leadership to drive service excellence, improve processes, and maintain a positive patient and employee experience.
 

Pay: $80000-$90000/ YR


The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

 
 
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com
Education
  • Bachelor's Degree required. 
  • In lieu of a bachelor's degree, a High School Diploma/GED plus 5+ years of relevant management experience may be accepted. 
Experience
  • Minimum of 3 years of leadership experience in healthcare. 
  • Acute care hospital leadership experience preferred. 
  • Experience in a large academic medical center preferred. 
  • Union workforce management experience strongly preferred. 
Technical Skills
  • Intermediate proficiency with Microsoft Excel, Microsoft Word, and other business software. 
  • Ability to analyze and utilize operational data for process improvement. 
Leadership Competencies
  • Strong leadership and team development skills. 
  • Excellent verbal and written communication abilities. 
  • Experience managing employee performance, coaching, and conflict resolution.
  • Customer service and patient satisfaction focus. 
Preferred Candidate Profile
  • Healthcare EVS leader with hospital operations experience, strong people-management skills, budget awareness, process improvement expertise, and a proven ability to lead large frontline teams in a fast-paced healthcare environment. 
Operations Management
  • Plan, organize, and direct daily Environmental Services operations to ensure efficient service delivery. 
  • Assign work, establish priorities, monitor productivity, quality, and timeliness. 
  • Adjust staffing and workloads based on operational needs. 
Leadership
  • Lead, motivate, and develop EVS associates to achieve departmental goals and customer satisfaction targets. 
  • Direct short- and long-term departmental initiatives in alignment with regulatory and accreditation standards.
  • Serve as a resource for staff and hospital leadership. 
Communication
  • Maintain effective communication with staff, hospital leadership, and cross-functional departments. 
  • Provide coaching, performance feedback, conflict resolution, and team-building support. 
  • Prepare reports and participate in administrative meetings. 
Financial & Operational Accountability
  • Support budget management and fiscal performance of assigned sites. 
  • Manage scheduling, attendance controls, staffing plans, and position controls. 
  • Ensure supplies and equipment are purchased through approved vendors. 
  • Maintain accurate operational and labor reports. 
Service Excellence
  • Promote a culture of customer service and patient satisfaction.
  • Support patient experience initiatives and service recovery efforts. 
  • Drive continuous process improvement and operational excellence. 
Human Resources
  • Recruit, hire, train, coach, and develop team members. 
  • Conduct performance evaluations and corrective action processes.
  • Ensure compliance with labor agreements, policies, and regulatory requirements. 
  • Maintain employee engagement and training standards. 
Safety & Compliance
  • Ensure compliance with healthcare safety regulations and infection control standards.
  • Participate in hospital and ABM safety initiatives and committee

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