ZipRecruiter

Log In

1

Director Customer Support Operations Jobs (NOW HIRING)

Knowledge Builders Inc

Be Seen First

Customer Support / Operations Assistant

Manhattan, NY · On-site

$18 - $21/hr

We are seeking dependable, highly organized Customer Support & Operations Assistants supporting New York State DMV locations. You will serve as the primary point of contact for visitors, managing ...

Instrumentl

Customer Support & Operations Team Lead

About the role: We're hiring a Customer Support & Operations Team Lead , reporting to our VP of Customer Success, to own the systems and workflows behind a fast, accurate, and genuinely delightful ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

... Director of Customer Support to lead our customer support organization and deliver an exceptional ... This leader will be responsible for support operations across internal and outsourced teams ...

Resideo

Director, Customer Operations

Aurora, IL · On-site

The Director, Customer Operations will lead the service operating model that improves how customers ... Manage daily account maintenance and operational support processes, especially for Security ...

Base Power Company

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsDirector Customer Support Operations Jobs

Director Customer Support Operations information

See salary details

$41K

$130.9K

$203K

How much do director customer support operations jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director customer support operations in the United States is $130,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $188,000.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A director of customer support oversees the customer service department, develops strategies to improve customer satisfaction, manages support teams, and ensures service quality. They often analyze performance metrics, implement training programs, and coordinate with other departments to enhance overall customer experience.

What does a director of customer support operations do?

A director of customer support operations oversees the customer service department, developing strategies to improve service quality, efficiency, and customer satisfaction. They manage teams, implement processes, analyze performance metrics, and coordinate with other departments to ensure consistent support delivery and meet organizational goals.

What cities are hiring for Director Customer Support Operations jobs?

Cities with the most Director Customer Support Operations job openings:

What states have the most Director Customer Support Operations jobs?

States with the most job openings for Director Customer Support Operations jobs include:

What are popular job titles related to Director Customer Support Operations jobs?

For Director Customer Support Operations jobs, the most frequently searched job titles are:

Infographic showing various Director Customer Support Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $130,869 per year, or $62.9 per hour.

Associate Director, Customer Support (Operations Center)

Tempe, AZ • On-site

Gemini
See more jobs at Geminiexternal

Full-time

Medical, Retirement

Re-posted 16 days ago

Job description

About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini's Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Associate Director, Customer Support (Operations Center)
As an Associate Director of the regional team, your role will be a combination of "getting your hands dirty" and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, collaborate with the Operations team with forecasting and building team rapport.
This role is required to be in person 5 days per week at our Tempe, AZ office.
Responsibilities:
  • Lead workforce management activities, including scheduling, forecasting, headcount planning, and timecard management to ensure optimal staffing and service levels.
  • Lead local shift managers while partnering with global operations leaders to drive alignment and operational excellence across regions.
  • Build and sustain a high-performance, customer-centric culture rooted in accountability, continuous improvement, and operational excellence.
  • Coach, develop, and empower leaders and team members through performance management, targeted training, feedback, and recognition to achieve individual and team goals.
  • Translate organizational strategy into actionable operational plans, measurable outcomes, and scalable solutions that support business growth.
  • Identify operational inefficiencies and leverage data, analytics, and process improvements to optimize performance and drive continuous improvement.
  • Ensure operational readiness and business continuity for new products, business initiatives, organizational growth, and incident response.
  • Partner cross-functionally with Global Operations, Legal, Facilities, Office Management, and Security to ensure compliance with company policies and maintain a safe, secure, and productive workplace.
  • Manage site budgets and operating expenses while identifying opportunities to improve efficiency and optimize costs.

Minumum Qualifications:
  • Bachelor's degree or equivalent practical experience.
  • Minimum 12 years of experience in a contact center, contact centers or financial services environment.
  • Minimum of 5 years of contact center workforce management experience.
  • Proficiency in Google applications (Sheets, Docs, Slides).
  • Proven success scaling operations during periods of rapid organizational growth.
  • Strong understanding of Workforce Management principles, forecasting, scheduling, and capacity planning.
  • Experience using operational metrics and data analytics to drive business decisions.
  • Experience leading change management and continuous improvement initiatives.
  • Ability to thrive in a dynamic, high-growth environment with evolving priorities.
  • Strong communication skills and a dependable team-player attitude.
  • Ability to adapt quickly to new information and changing environments.
  • Passion for delivering excellent client service with integrity and a proactive approach.

Preferred Qualifications:
  • 15+ years of experience in the banking or financial industry.
  • 10+ years of client service experience.
  • Associate Degree or higher.
  • Experience within fintech, financial services, payments, or another regulated industry.

It Pays to Work Here
The compensation & benefits package for this role includes:
  • Competitive starting pay
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
#LI-MW1

Apply