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Director Customer Support Operations Jobs in Texas

Exacta

Senior Director, Customer Operations

Austin, TX · On-site

Senior Director, Customer Operations (4669) Requisition ID 4669 -Posted 07/30/2026 - Exacta Systems ... Daily customer support operations include machine and system maintenance, installation support, and ...

Base Power Company

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

BasePower

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

Base Power Company

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

Support Operations Specialist Ownwell has developed a leading end-to-end property tax solution that ... Our customer base has grown by more than 300% year-over-year with exceptional feedback ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

... operational efficiency for both our institutional clients and individual homeowners. Ownwell ... Our customer base has grown by more than 300% year-over-year with exceptional feedback ...

leadsonline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping ... The primary goal is to deliver exceptional customer experience, drive operational excellence, and ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping ... The primary goal is to deliver exceptional customer experience, drive operational excellence, and ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping ... The primary goal is to deliver exceptional customer experience, drive operational excellence, and ...

leadsonline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping ... The primary goal is to deliver exceptional customer experience, drive operational excellence, and ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

... operational efficiency for both our institutional clients and individual homeowners. Ownwell ... Our customer base has grown by more than 300% year-over-year with exceptional feedback ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

... operational efficiency for both our institutional clients and individual homeowners. Ownwell ... Our customer base has grown by more than 300% year-over-year with exceptional feedback ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Gather end-user requirements for data pipelines, reporting, and operational improvements. * Use ...

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All JobsCustomer Support Operations JobsDirector Customer Support Operations JobsDirector Customer Support Operations Jobs in Texas

Director Customer Support Operations information

What does a director of customer support do?

A director of customer support oversees the customer service department, develops strategies to improve customer satisfaction, manages support teams, and ensures service quality. They often analyze performance metrics, implement training programs, and coordinate with other departments to enhance overall customer experience.

What does a director of customer support operations do?

A director of customer support operations oversees the customer service department, developing strategies to improve service quality, efficiency, and customer satisfaction. They manage teams, implement processes, analyze performance metrics, and coordinate with other departments to ensure consistent support delivery and meet organizational goals.

What cities in Texas are hiring for Director Customer Support Operations jobs?

Cities in Texas with the most Director Customer Support Operations job openings:

Infographic showing various Director Customer Support Operations job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support & Operations Specialist Radiant

Georgetown, TX • On-site

Radiation Detection Company
Medical Equipment and Supplies Manufacturing • 11 - 50 employees
Learn more about Radiation Detection Companyexternal

Full-time

Posted 29 days ago

Key responsibilities

  • Prepare and ship Radiant hardware kits, including assembling, labeling, charging, pairing, testing, and logging devices.

  • Support hospital accounts through onboarding, issue resolution, and account management, including setting up accounts and managing customer requests.

  • Act as first-line support via email and phone, triaging issues, and escalating when necessary.

Job description

Georgetown, TX | Full-Time | Hybrid: Remote & In-Office | 2X Best Places to Work, Central Texas

RDC provides trusted dosimetry services across healthcare, nuclear, industrial, and research settings, from badge exchanges in hospitals to exposure tracking in nuclear facilities, dental and veterinary practices, university labs, and industrial crews.

Radiant is our newest product: a real-time digital dosimetry system for hospitals that gives clinical staff live radiation exposure data to protect themselves and their patients during procedures. We're expanding the Radiant team to help us get this right as we scale.

Location & hours: Georgetown, TX. Expect to be in the office for hardware operations work; customer onboarding and support work is flexible/remote the rest of the week. Our customer support hours are 8:00 AM6:00 PM Central Time. Your specific work schedule will fall within these operating hours and may vary based on business needs and customer volume.. No travel outside of normal commute required.

About the role

You'll work directly with our Founding Customer Success Lead, joining at an exciting stage as Radiant scales. The role splits across two areas:

  • Operations (6070%) Preparing and shipping Radiant hardware kits. This work is foundational to the role early on: the kit a customer receives is their first impression of Radiant, and the quality of that experience starts here.
  • Customer Support (3040%) Supporting hospital accounts through onboarding, first-line issue resolution, and ongoing account health.

What you'll do

Customer Support

  • Act as first-line support (mostly email, some phone), triaging and resolving or escalating issues against our service standards.
  • Run onboarding for new hospital accounts: pre-install readiness checks (including IT/network setup), install coordination with field and OEM partners, and post-install review calls.
  • Set up accounts in HubSpot and NetSuite, and manage handoffs between sales, install, and support.
  • Own replacements, returns, and customer requests end to end.
  • Track recurring issues and feed them back to product and engineering.

Operations (on site)

  • Assemble Radiant kits: flight case and foam prep, serial number and device labeling.
  • Charge, pair, and test dosimeters against our outgoing quality inspection procedure.
  • Log devices per kit and keep records clean and audit-ready.
  • Prepare outbound shipments.

What we're looking for

  • 24 years in customer support, or customer onboarding ideally healthcare, medical device, or another regulated/connected-device setting.
  • Comfortable troubleshooting connected devices and their software at a first-line level.
  • Hands-on with a CRM or support platform (we run HubSpot Service Hub and TalkDesk).
  • Strong operational follow-through you close loops, and nothing slips.
  • Works independently and coordinates well with engineering, ops, and leadership on a small team.
  • Based in or able to commute to Georgetown, TX.
  • Comfortable with hands-on, repetitive physical work: this role involves standing for extended periods, repetitive assembly motions, and lifting/carrying shipping boxes and equipment cases [25 lbs], several days a week.

Nice to have

  • Experience supporting hospital IT or clinical operations.
  • Background in hardware-enabled or connected-device products.

How you'll work

  • Comfortable as a generalist, moving across onboarding, support, and operations in a single day.
  • Calm and clear in time-sensitive clinical situations.
  • Reliable, detail-oriented, with a strong sense of ownership the kit a customer opens is their first impression of us.
  • Effective when priorities shift in an early-stage business unit.