ZipRecruiter

Log In

1

Director Customer Support Operations Jobs (NOW HIRING)

IONNA LLC

Director of Support Operations

Raleigh, NC · On-site

Build out and scale org to meet the needs of our customers as the IONNA network continues to scale ... station operations costs and ensure accurate reporting of budget adherence. * Lead Support ...

PowerSchool

WI · On-site

As the global leader in cloud-based K-12 software, we support the full education ecosystem--from ... Responsibilities Director, Customer Success Operations Role Overview The Director, Customer Success ...

CREXENDO, INC

Director of Customer Support

Tempe, AZ · On-site

Support Operations and Escalation Management * Own service level performance, severity governance ... and a customer executive. Preferred * Direct experience with the NetSapiens platform or a ...

APS

Director Customer Experience Operations

Phoenix, AZ · On-site

Director Customer Experience Operations The Director of Customer Experience ("CX") will lead the customer care center operations to deliver an exceptional, efficient customer experience. Oversees ...

New

Honeywell

Director Customer Experience (CX)

Atlanta, GA

$151K - $190K/yr

As Director Customer Experience (CX) here at Honeywell Technologies, you will lead the customer ... support growth, retention, operational excellence, and long-term customer loyalty throughout the ...

Tekmetric

Director, Customer Success Operations

As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team ... Partner with cross-functional teams (Product, Support, Training) to translate external changes into ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

... operational efficiency for both our institutional clients and individual homeowners. Ownwell ... Our customer base has grown by more than 300% year-over-year with exceptional feedback ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsDirector Customer Support Operations Jobs

Director Customer Support Operations information

See salary details

$41K

$130.9K

$203K

How much do director customer support operations jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director customer support operations in the United States is $130,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $188,000.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A director of customer support oversees the customer service department, develops strategies to improve customer satisfaction, manages support teams, and ensures service quality. They often analyze performance metrics, implement training programs, and coordinate with other departments to enhance overall customer experience.

What does a director of customer support operations do?

A director of customer support operations oversees the customer service department, developing strategies to improve service quality, efficiency, and customer satisfaction. They manage teams, implement processes, analyze performance metrics, and coordinate with other departments to ensure consistent support delivery and meet organizational goals.

What cities are hiring for Director Customer Support Operations jobs?

Cities with the most Director Customer Support Operations job openings:

What states have the most Director Customer Support Operations jobs?

States with the most job openings for Director Customer Support Operations jobs include:

What are popular job titles related to Director Customer Support Operations jobs?

For Director Customer Support Operations jobs, the most frequently searched job titles are:

Infographic showing various Director Customer Support Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $130,869 per year, or $62.9 per hour.

Director of Support Operations

Raleigh, NC • On-site

IONNA LLC
See more jobs at IONNA LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Reports to: SVP of Tech Operations
This role requires a full-time onsite presence in Durham, NC
Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.
Mission: Operate the best in class charging experience.
KPIs:
Uptime/First Attempt
Plugshare/Google Ratings
EVSE on Budget
IONNA is seeking a phenomenal operational leader to head its Station Operations department and drive a best-in-class charging experience for our customers! This role will be responsible for leading our Call Center/Tier 1, Technical Support and Field Service Teams to execute the highest quality charging station experience. The ideal candidate will have significant experience leading high-performance teams under lightning speed SLAs as well as no excuses winning attitude. IONNA operates the industry's leading E-mobility support team and this role presents the exciting opportunity to lead and grow that elite team.
Responsibilities
  • Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale.
  • Build out and scale org to meet the needs of our customers as the IONNA network continues to scale.
  • Work internally and externally to ensure the support team has the correct set of people, processes and tools to enable success at scale
  • Implement operational rigor and reporting cadences within Station Operations to ensure adherence to objectives and KPIs
  • Drive continuous improvement across the 3 teams to enable efficiency improvements and increased effectiveness at scale.
  • Coach and mentor your managers into becoming the ultimate leaders
  • Manage and improve upon the 24/7 on call function to ensure our customers and employees are supported around the clock.
  • Be accountable for all Field Service inventory tracking and management.
  • Manage and hold accountable 3rd party vendors to ensure SLA compliance and full execution of their scope
  • Track and manage all station operations costs and ensure accurate reporting of budget adherence.
  • Lead Support collaboration between Vehicle OEM and IONNA support teams to provide the best unified customer experience.
  • Work closely with quality and tech teams to provide actionable field insights that drive systematic improvements to the ecosystem.
  • Manage the correct training, reoccurring education and documentation to
  • Collaborate with Tech and SW departs to maintain the correct SOWs and alerting necessary to achieve the fastest possible issue resolutions.

Qualifications
  • A BS degree in a relevant field and minimum of 8 years leading and building support teams that run from Tier 1 to Field resolution under high-performance SLAs
  • Experience managing teams that run 24/7 and similar on call formats
  • Experience building support processes and collaborating cross functionally with quality and tech departments
  • Strong knowledge of electrical systems and safe onsite intervention practices.
  • Experience working with Salesforce service cloud and work order mgmt.
  • Willingness to be on call, work off hours, cover weekends as needed to support the team and our customers
  • Winning attitude that embodies the concept of extreme ownership
  • E-mobility Experience is a plus but not required.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs and comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.
We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

Apply