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Customer Support Associate Jobs in California (NOW HIRING)

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

Associate's degree (Bachelor's preferred). * Experience in a customer-facing role. * 0-2 years of experience. * Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). * Strong ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

Customer Support Coordinator Location: San Francisco, CA, United States Location Type: On-site ... Associates degree preferred in business, economics, communications or other related field with a ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site

$20.25 - $25.50/hr

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary ... Associates degree preferred in business, economics, communications or other related field with a ...

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

We are seeking a motivated and customer-focused Operations Associate to manage inbound and outbound communication with riders and provide high-quality support. This role is critical to ensuring ...

Artech

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Operations Associate Available Shift: Sun-Thu 3:00PM - 11:30PM Overview: We are seeking a motivated ... Minimum of 1 year of experience in customer service, support operations, or a related role.

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Associates degree preferred in business, economics, communications or other related field with a ...

Work Comp 360

Be Seen First

Customer Support Specialist

Orange, CA · On-site

$19 - $22/hr

Provide backup support for customer service and front office operations as needed Qualifications ... High school diploma or equivalent (associate's degree is a plus) * Customer service experience is ...

New

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in California

Customer Support Associate information

See California salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support associate in California is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in California? The most popular types of Customer Support jobs in California are:
What are popular job titles related to Customer Support Associate jobs in California? For Customer Support Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in California look for? The top searched job categories for Customer Support Associate jobs in California are:
What cities in California are hiring for Customer Support Associate jobs? Cities in California with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 29% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,089 per year, or $19.8 per hour.

Customer Support Specialist

Wayvia

Irvine, CA • Remote

$21 - $23/hr

Full-time

Re-posted 17 days ago

Job description

Company Overview:
At Wayvia, we help the world's top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further. We'd love to meet you.
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
At Wayvia, you'll find a team that's curious, collaborative, and always up for solving what's next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.

Essential Function & Responsibilities:

  • Respond to customer support issues and resolve them per SLAs.
  • Communicate professionally with customers according to PriceSpider standards.
  • Work cross-functionally to resolve issues promptly.
  • Escalate issues when necessary.
  • Manage inbound communication via telephone, email, support tickets, and customer portal.
  • Utilize knowledge of Wayvia products to resolve issues independently.
  • Guide customers on product benefits and enhancements.
  • Assist with reports and metrics.
  • Recommend best practices to customers.
  • Identify and communicate root cause issues professionally.
  • Convey support team needs and issues cross-functionally.
  • Recommend patterns of issues for the product roadmap.
  • Contribute to high-priority issues.
  • Adhere to customer support best practices and policies.

Minimum Qualifications:

  • Associate's degree (Bachelor's preferred).
  • Experience in a customer-facing role.
  • 0-2 years of experience.
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.

Preferred Qualifications:

  • Experience working cross-functionally with technical teams.
  • Experience with Jira, SQL, and Microsoft Office.

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs

Location:
This is a remote position open to candidates based in the United States.

Compensation:
The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity.