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Customer Support Associate Jobs in California (NOW HIRING)

Trelleborg

Customer Support Coordinator

El Segundo, CA · On-site

$26 - $30/hr

... AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a ... Associate degree strongly preferred * Bachelor's degree a plus * Knowledge of basic business sales ...

CGI Inc.

Support Associate IV

San Diego, CA · On-site

$18 - $23.25/hr

Support Associate IV Category: Administration Main location: United States, California, San Diego ... Copy customer identification. At the will call station, distribute passports to the correct ...

Tory Burch

Support Associate

Commerce, CA · On-site

$17.25 - $22.50/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Costa Mesa, CA · On-site

$18.25 - $23.50/hr

One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of ...

Tory Burch LLC

Support Associate

Costa Mesa, CA · On-site

$18.25 - $23.50/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... To Land This Role: • One-to-two years of experience in a high volume, customer-drive retail ...

Tory Burch LLC

Support Associate

Commerce, CA · On-site

$17.25 - $22.50/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

CGI Inc.

Support Associate III Spanish

Los Angeles, CA · On-site

$23.33/hr

Support Associate III Spanish Category: Administration Main location: United States, California ... The ideal candidates should possess excellent communication skills, have experience in customer ...

Unitis Inc

Store Support Associate

Riverside, CA · On-site

$20 - $25/hr

Store Support Associate Unitis Contractor Supplies is currently hiring a full or part-time Store ... And our #1 goal is to be the supplier our customers love coming to most! The Store Support position ...

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Customer Support Associate information

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How much do customer support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support associate in California is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in California? The most popular types of Customer Support jobs in California are:
What are popular job titles related to Customer Support Associate jobs in California? For Customer Support Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in California look for? The top searched job categories for Customer Support Associate jobs in California are:
What cities in California are hiring for Customer Support Associate jobs? Cities in California with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 29% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,089 per year, or $19.8 per hour.

Customer Support Coordinator

Trelleborg

El Segundo, CA • On-site

$26 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Trelleborg rating

8.2

Company rating: 8.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

88th of 537 rated manufacturers

Job description

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills. In some situations, the CSA may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.
Tasks and Responsibilities:
The CSC can have a variety of tasks and responsibilities that may include but are not limited to:
Customer Management:

  • Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
  • Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
  • Interface with internal teams and external customers to proactively resolve customer complaints
  • May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
Communication:
  • Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer's KPIs
  • Resolve delivery schedule problems and negotiate delivery schedule changes
Hub Operations:
  • Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes
  • Provide proactive communication, analysis, and problem solving to team members
Administrative:
  • Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
  • Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.
Education and Experience:
  • Minimum 1 yr. Customer Service experience required
  • High school diploma or GED required
  • Associate degree strongly preferred
  • Bachelor's degree a plus
  • Knowledge of basic business sales and marketing practices preferred
  • Experience in the Aerospace, Sealing, or Polymer industry is beneficial
  • Familiarity with AS9100 quality requirements is beneficial
  • Familiarity with order management is beneficial
Travel:
  • The CSC position is a local position.
  • Limited travel requirements will be 0%-10% of the time per year.
  • Travel may be required internationally; candidate must be able to travel outside of the US without restrictions.

The final compensation offered to the candidate may be based on geographical location, work experience and/or skill level. Additions to the compensation packing, including but not limited to paid time off, insurance benefits and 401(k) eligibility, will be outlined at the time of the job offer.
Compensation range: $26.00-30.00/hour
Benefits Offered:
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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