ZipRecruiter

Log In

1

Customer Support Associate Jobs in Sunnyvale, CA

Padlet

Customer Support Associate

San Francisco, CA · On-site

$20.50 - $28.25/hr

Customer Support Representative Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual ...

New

Reach Capital

Customer Support Associate

San Francisco, CA · On-site

$20.50 - $28.25/hr

Customer Support Representative Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual ...

New

Padlet

Customer Support Associate

San Francisco, CA · On-site

$85 - $120/hr

At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS ...

New

Hiver

Finance Customer Support Associate

San Jose, CA · On-site +1

$20.50 - $28.25/hr

Finance Customer Support Associate Department: Finance Employment Type: Contract / Temp Location: USA Remote Reporting To: Neelam Purohit Compensation: $3.50 - $4.50 / hour Description About us:

Frette

Support Associate

Palo Alto, CA · On-site

$19.50 - $25.25/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Frette

Support Associate

Palo Alto, CA · On-site

$19.50 - $25.25/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Frette

Support Associate

Palo Alto, CA · On-site

$19.50 - $25.25/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

Customer Support Coordinator Location: San Francisco, CA, United States Location Type: On-site ... Associates degree preferred in business, economics, communications or other related field with a ...

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

We are seeking a motivated and customer-focused Operations Associate to manage inbound and outbound communication with riders and provide high-quality support. This role is critical to ensuring ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Associates degree preferred in business, economics, communications or other related field with a ...

Adverb

Customer Support Engineer

San Francisco, CA · On-site

$120 - $160/hr

You'll partner closely with our NYC-based Product Support Associate, and work alongside Customer Operations, Product, and Engineering. This is a role for someone who is technically capable, AI-native ...

Outset.ai

Customer Support Engineer

San Francisco, CA · On-site

$140K - $185K/yr

You'll partner closely with our NYC-based Product Support Associate, and work alongside Customer Operations, Product, and Engineering. This is a role for someone who is technically capable, AI-native ...

iDentalSoft

Software Customer Support

Milpitas, CA · On-site

$70 - $100/hr

... customer accounts on the iDentalPay payment gateway. Technical and IT support: Provide Tier 1 ... Bachelor's or Associate's degree in any field. Degrees in IT, Computer Science, or a related ...

chicosfas

Support Associate - Soma

San Francisco, CA · On-site

$16.90 - $21.10/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

San Francisco, CA · On-site

$18.42 - $23.05/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

San Francisco, CA · On-site

$16.90 - $21.10/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

San Francisco, CA · On-site

$16.90 - $21.10/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

San Francisco, CA · On-site

$16.90 - $21.10/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

next page

Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Sunnyvale, CA

Customer Support Associate information

See Sunnyvale, CA salary details

$14

$23

$33

How much do customer support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer support associate in Sunnyvale, CA is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $27.07 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Sunnyvale, CA?

The most popular types of Customer Support jobs in Sunnyvale, CA are:

What are popular job titles related to Customer Support Associate jobs in Sunnyvale, CA?

For Customer Support Associate jobs in Sunnyvale, CA, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Sunnyvale, CA look for?

The top searched job categories for Customer Support Associate jobs in Sunnyvale, CA are:

What cities near Sunnyvale, CA are hiring for Customer Support Associate jobs?

Cities near Sunnyvale, CA with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Sunnyvale, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,864 per year, or $23.5 per hour.

Customer Support Associate

Padlet

San Francisco, CA • On-site

$20.50 - $28.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Support Representative

Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide.

At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.

We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

This is a full time, salaried position that will be based in our San Francisco office.

Responsibilities
  • Effectively solve customer inquiries via phone, email
  • Hold a high bar for Support when owning customer interactions
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognize errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates
Qualifications
  • The ability to provide support fluently in English. Proficiency in another language is a bonus
  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • Experience in direct customer or client-facing roles
  • Interest in implementing feedback and dedicated to the improvement of your skills and work
  • Strong organizational, analytical, written and verbal communication skills
  • Superb attention to detail
  • Excellent time-management skills
About Padlet
  • Vision : Every child in the world will grow up with Mickey Mouse and Padlet.
  • Product : We are making the default way of collecting and sharing thoughts on the Internet. People love the product.
  • Impact : We have 40 million users, making Padlet one of the most used apps on the planet.
  • Money : We are venture backed AND fiscally responsible. We are built to last one hundred years.
  • Badassery : We are only 70 odd people. That's over half a million active users per person.
Some People You'd Be Working With
  • Collin Palmer : Exclusively listens to movie soundtracks when working, especially the Darth Vader theme. One man product machine from speccing to shipping.
  • Brian Koh : Only human we know who has impulsive urges to exercise. When he does, he doesn't care about outfits. We've seen him running in boots, tight jeans, and leather jackets. Exceptional engineer and even better mentor.
The Office
  • Our office is in the middle of Presidio, a beautiful national park. We're a 5 minute walk from the beach. The WiFi works outdoors. You can work sitting in a lawn overlooking the Golden Gate Bridge.
  • The office itself is designed to be a space for all your interests and hobbies. We have a meditation room, game room, library, art studio, kids room, and full makerspace with 3d printers, presses, laser cutters, sewing machines, and more.
Benefits
  • Top tier medical, dental, and vision insurance for you and your family, including One Medical memberships.
  • 401(k) with matching.
  • Commuter benefits.
  • FSA.
  • Stock options.
  • Catered lunches and dinners. Military grade snacking.
  • 20 vacation days. Plus sickness and bereavement days for when life happens.
  • Parental leave
  • All the gadgetry you need, including a new phone every year.
Special Time To Join

Because we're small, we move fast. And because we have tremendous traction, your work will impact millions. This combination of speed and impact is rare and quite satisfying.

Apply