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Customer Success Jobs in Reston, VA (NOW HIRING)

ACAMS

Customer Success Specialist

Washington, DC · On-site

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Entyre Care

Customer Success Specialist

Arlington, VA · On-site

$30 - $35/hr

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs . In this fast-paced role, you'll play a critical part in driving customer satisfaction and ...

Revenova LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Manager The Customer Success Manager plays a pivotal role in ensuring that our clients achieve their desired outcomes through the effective use of our products and services. This ...

Entyre Care

Customer Success Specialist

Arlington, VA · On-site

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs . In this fast-paced role, you'll play a critical part in driving customer satisfaction and ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

Pryzm

Scaled Customer Success

Washington, DC · On-site

The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

24 Seven Talent

Customer Success Manager

Alexandria, VA · On-site

$85K - $100K/yr

Alexandria, VA (onsite - 10 WFH days per quarter) Our association client is seeking a Customer Success Manager to develop strong, long-term customer relationships and make strategic, operational, and ...

DSI Tech

Customer Success Manager

Aldie, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

DSI Tech

Customer Success Manager

Vienna, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

DSI Tech

Customer Success Manager

Hamilton, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

DSI Tech

Customer Success Manager

Fairfax, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Reston, VA

Customer Success information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success jobs pay per year?

As of Jul 12, 2026, the average yearly pay for customer success in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Customer Success roles often pay between $15 and $30 per hour, so earning $2000 weekly typically requires working around 67 hours at the higher end of this range. To increase earnings, professionals can develop strong communication and problem-solving skills, gain relevant certifications, and seek positions with performance-based bonuses or commissions, especially in SaaS or tech companies that value customer retention and upselling. Working efficiently and building expertise can help maximize income within a remote customer success environment.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a typical CSM salary?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may start at lower salaries, while those with specialized skills or in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions.

What jobs pay 4000 a week without a degree?

Customer Success roles typically do not pay $4,000 a week without significant experience or seniority. High-paying jobs that can reach this level without a degree often include sales, real estate, or specialized trades like certain construction or technical roles, but these usually require skills, certifications, or a strong track record rather than formal education. Most roles paying this amount are either commission-based or require extensive experience.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success is a role focused on helping clients achieve their desired outcomes with a company's products or services. It involves building relationships, onboarding new customers, providing support, and ensuring customer satisfaction to promote retention and growth. Professionals in this role often use CRM tools and require strong communication and problem-solving skills.
What are the most commonly searched types of Customer Success jobs in Reston, VA? The most popular types of Customer Success jobs in Reston, VA are:
What are popular job titles related to Customer Success jobs in Reston, VA? For Customer Success jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Reston, VA look for? The top searched job categories for Customer Success jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success jobs? Cities near Reston, VA with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Reston, VA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager

Assured Data Protection Limited

Herndon, VA • On-site

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

Location: Herndon, VA (3 days per week in-office)

Position: Customer Success Manager

Job Type: Full-time

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.

Job Summary

The Customer Success Manager (CSM) owns the post-sale relationship and is responsible for driving customer satisfaction, adoption, and long-term success by ensuring customers realize the full value of Assured's solutions. The CSM manages a portfolio of customer accounts, serves as the primary point of contact for inquiries and support needs, proactively monitors account health through regular customer touchpoints and Quarterly Service Reviews (QSRs), The CSM cultivates long-term, trusted customer relationships while identifying opportunities for growth and expansion

Key Responsibilities:
  • Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner.
  • Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover opportunities for upselling services that align with the customers' needs.
  • Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement.
  • Resolve complex customer problems or disputes in a professional manner.
  • Support proactive marketing campaigns to keep customers informed about product updates and best practices.
  • Keep records and documentation of customer interactions.
Key Qualifications:
  • Bachelor's degree
  • 2-5 years of experience in customer success, account management, or a strategic customer-facing role (preferably in SaaS or technical industry).
  • Strong verbal and written communication skills, strategic planning, and project management
  • Strong analytical, problem-solving, and conflict-resolution abilities.
  • Proficiency with CRM systems (e.g., ChurnZero, HubSpot, or Salesforce)
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, who can quickly adjust priorities
  • Ability to learn new software tools on the job
Preferred Qualifications
  • Understanding of subscription business models
  • Experience in Customer Success or Customer Support
What We Offer
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401K program with company matching.
  • A dynamic, inclusive, and collaborative work environment.
  • Hybrid work schedule requires an in-office presence with remote work flexibility.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

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