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Customer Success Jobs in Reston, VA (NOW HIRING)

ACAMS LLC

Customer Success Specialist

Washington, DC · On-site

$24.04 - $28.85/hr

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Entyre Care

Customer Success Specialist

Arlington, VA · On-site

$30 - $35/hr

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs . In this fast-paced role, you'll play a critical part in driving customer satisfaction and ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

DSI Tech

Customer Success Manager

Woodbridge, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

DSI Tech

Customer Success Manager

Gainesville, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

DSI Tech

Customer Success Manager

Dulles, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

DSI Tech

Customer Success Manager

Middleburg, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

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All JobsCustomer Success JobsCustomer Success Jobs in Reston, VA

Customer Success information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success jobs pay per year?

As of Jul 12, 2026, the average yearly pay for customer success in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Customer Success roles often pay between $15 and $30 per hour, so earning $2000 weekly typically requires working around 67 hours at the higher end of this range. To increase earnings, professionals can develop strong communication and problem-solving skills, gain relevant certifications, and seek positions with performance-based bonuses or commissions, especially in SaaS or tech companies that value customer retention and upselling. Working efficiently and building expertise can help maximize income within a remote customer success environment.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a typical CSM salary?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may start at lower salaries, while those with specialized skills or in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions.

What jobs pay 4000 a week without a degree?

Customer Success roles typically do not pay $4,000 a week without significant experience or seniority. High-paying jobs that can reach this level without a degree often include sales, real estate, or specialized trades like certain construction or technical roles, but these usually require skills, certifications, or a strong track record rather than formal education. Most roles paying this amount are either commission-based or require extensive experience.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success is a role focused on helping clients achieve their desired outcomes with a company's products or services. It involves building relationships, onboarding new customers, providing support, and ensuring customer satisfaction to promote retention and growth. Professionals in this role often use CRM tools and require strong communication and problem-solving skills.
What are the most commonly searched types of Customer Success jobs in Reston, VA? The most popular types of Customer Success jobs in Reston, VA are:
What are popular job titles related to Customer Success jobs in Reston, VA? For Customer Success jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Reston, VA look for? The top searched job categories for Customer Success jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success jobs? Cities near Reston, VA with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Reston, VA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.
Customer Success Specialist

Customer Success Specialist

ACAMS LLC

Washington, DC • On-site

$24.04 - $28.85/hr

Other

Re-posted 12 days ago

Job description

Who We Are:
ACAMS is the leading international membership organization dedicated to providing opportunities for anti-financial crime education, best practices, and peer-to-peer networking to AFC professionals globally. With over 120,000 members across 200+ countries and territories, ACAMS is committed to the mission of combatting financial crime through the provision of anti-money laundering/counterterrorism-financing, anti-fraud and sanctions knowledge-sharing, thought leadership, risk-mitigation services, and platforms for public-private dialogue. The association's CAMS certification is the gold-standard qualification for AFC professionals. It also offers CGSS certification for sanctions professionals, CAFS certification for anti-fraud professionals, and CCAS certification for AFC practitioners in the crypto space. ACAMS' 65+ Chapters globally further amplify the association's mission through training and networking initiatives. Visit acams.org for more information.
Opportunity at a Glance
Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget.
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner with relevant sales managers to help execute the customer success plan, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about problem solving and improving relationships. To succeed in this role, you should have relevant customer-facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.
Responsibilities
1. Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction. Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI's (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members.
2. Trusted partner for sales to maintain and execute customer success strategies and best practices.
3. Communicate effectively with both internal and customer stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
4. Maintain existing customer success metrics and data as directed.
5. Customer deliverables management:
a. Overall responsibility to ensure timely delivery of all deliverables to agreed schedule; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions.
b. Coordinate internal resources and third parties/vendors for the seamless execution
c. Manage changes to the operational scope, schedule and costs whilst ensuring process documentation is up to date.
6. Lead/ support delivery of key ACAMS events (in-person and virtual) as assigned.
7. Manages their own time effectively to maximize utilization and to balance demands from multiple deliverables.
Qualifications
  • Minimum bachelor's degree in a business or IT related field required or equivalent experience
  • Up to 3 years of relevant customer success/ customer management experience leading delivery. Preferably within the Fintech/ SaaS/ Financial Services sector.
  • Experience/ ability managing multiple customer deliverables concurrently.
  • Good stakeholder management, organization and influencing skills with good business acumen.
  • Technology-savvy and an intermediate user of applications like MS Office suite, including reporting and analytics tools, etc.
  • Fluent written and spoken English is a must, additional Spanish or Portuguese proficiency

#LI-hybrid
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

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