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Customer Success Program Manager Jobs in Silver Spring, MD

CorasWorks

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager CORAS is a growth-stage company putting AI-powered decision ... Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ...

Leap

Customer Success Manager

Columbia, MD

$60K - $67K/yr

We are searching for an Customer Success Manager to join our all-star Sales team working with ... Comprehensive Employee Assistance Program (EAP) - resources to support your mental health ...

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly organized, detail-oriented Customer Success Manager (CSM) to serve as a strategic relationship owner for ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Experience running structured onboarding, adoption, and training programs for enterprise customers.

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Experience running structured onboarding, adoption, and training programs for enterprise customers.

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ... About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and ...

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ... About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with ...

nitra

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software ...

Alloy

Customer Success Manager

Washington, DC · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self-serve onboarding and education to reduce ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Silver Spring, MD

Customer Success Program Manager information

See Silver Spring, MD salary details

$33.7K

$86K

$145K

How much do customer success program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success program manager in Silver Spring, MD is $86,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Success Program Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Success Program Manager jobs? Cities near Silver Spring, MD with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $86,035 per year, or $41.4 per hour.

Customer Success Manager

IOTAP Inc. US Positions

Reston, VA • On-site

Full-time

Re-posted 29 days ago

Job description

Description:

Introduction:

IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer’s needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.

visit: www.work365apps.com


As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365’s solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.


Key Responsibilities
  • Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
  • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
  • Gather customer feedback to drive product improvements and advocate for user needs internally
  • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
  • Find paths for success, helping them unlock the full potential of Work 365’s features
  • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
  • Ensure contract adherence while supporting clients through renewals, expansions, and changes
  • Support customer escalations, troubleshooting business and technical challenges efficiently


Requirements:
  • 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
  • Strong relationship management skills, with a customer-centric and empathetic approach
  • Technical proficiency—comfortable explaining complex processes to both technical and non-technical stakeholders
  • Excellent communication skills (written, verbal, and presentation)
  • Data-driven mindset, able to use metrics and analysis to make strategic decisions
  • Project management skills—capable of juggling multiple priorities in a fast-paced environment
  • Experience with Microsoft Dynamics, Power Apps, or CSP programs
  • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses