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Customer Success Program Manager Jobs in Silver Spring, MD

Guardz

Customer Success Manager

Alexandria, VA · On-site

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Guardz

Customer Success Manager

Washington, DC

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

CorasWorks

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager CORAS is a growth-stage company putting AI-powered decision ... Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ...

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ... About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with ...

Nitra, Inc.

Customer Success Manager

Washington, DC · On-site

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

LightTable AI Customer Success Role LightTable is an AI-powered construction document review ... LightTable participates in the federal E-Verify program. As required, we will verify the identity ...

nitra

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Silver Spring, MD

Customer Success Program Manager information

See Silver Spring, MD salary details

$33.7K

$86K

$145K

How much do customer success program manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success program manager in Silver Spring, MD is $86,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Success Program Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Success Program Manager jobs?

Cities near Silver Spring, MD with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager

Guardz

Alexandria, VA • On-site

Full-time

Posted 6 days ago

Job description

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.

Responsibilities:

  • Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
  • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
  • Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
  • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
  • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
  • Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.


Requirements:

  • 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
  • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
  • Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
  • Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
  • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
  • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
  • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.

Preferred Qualifications: 

  • Experience with MSPs, MSSPs, channel partners, or technology resellers.
  • Hands-on use of AI tools as part of a CS workflow (Claude a plus).
  • Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
  • Comfort with health scoring, churn-risk analysis, and customer journey mapping.

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