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Customer Success Program Manager Jobs in Texas (NOW HIRING)

TXU Energy

Manager, Customer Success

Irving, TX

Customer Success Manager The Customer Success Manager will lead a team that plays a substantial ... Experience gained through college degree programs is applicable to the above referenced skills and ...

Amazing Life Foundation

Customer Success Manager

Plano, TX · On-site

$60K - $70K/yr

Customer Success Manager (CSM) Department: Customer Success Reports to: Head of CSM Location: Plano, TX About Amazing Life Amazing Life equips churches with content and technology that helps kids ...

SWBC

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

PowerSchool

Customer Success Manager

Dallas, TX

$58K - $82K/yr

Job Title Customer Success Manager At PowerSchool, we are a dedicated team of innovators guided by ... Guide customers through structured adoption programs mapped to maturity and product footprint.

Nozomi Networks

Customer Success Manager

Dallas, TX · On-site

$75K - $95K/yr

Minimize customer churn through customer success plans and customer lifecycle management. * Resolve ... The successful candidate may also be eligible to participate in the company's equity program and/or ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

Azul

Customer Success Manager

Dallas, TX

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... What we Offer Comprehensive compensation and healthcare packages Referral Program Work-life balance ...

Givebutter

Customer Success Specialist

Austin, TX · On-site +1

You will work within established success programs and playbooks, partnering closely with Customer Success Managers and cross-functional teams to identify risks, surface feedback, and support ...

Nozomi Networks

Customer Success Manager

Dallas, TX

$75K - $95K/yr

Minimize customer churn through customer success plans and customer lifecycle management. * Resolve ... The successful candidate may also be eligible to participate in the company's equity program and/or ...

Cyxtera

Customer Success Manager

Coppell, TX · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Enseo

Customer Success Manager

Plano, TX · On-site +1

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico deliver ...

AssistIQ

Customer Success Manager

Dallas, TX · On-site

About the Role As a Customer Success Manager at AssistIQ, you'll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products. You ...

AssistIQ

Customer Success Manager

Dallas, TX · On-site

About the Role As a Customer Success Manager at AssistIQ, you'll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products. You ...

Island Company

Customer Success Manager

Dallas, TX

Customer Success Manager What if the enterprise had complete control over the browser? What would it mean for security, for productivity, for work itself? Introducing Island, the Enterprise Browser ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Texas

Customer Success Program Manager information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do customer success program manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer success program manager in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Texas? For Customer Success Program Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Texas look for? The top searched job categories for Customer Success Program Manager jobs in Texas are:
What cities in Texas are hiring for Customer Success Program Manager jobs? Cities in Texas with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Texas as of June 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,387 per year, or $37.2 per hour.
Manager, Customer Success

Manager, Customer Success

TXU Energy

Irving, TX

Other

Posted 24 days ago

Job description

Customer Success Manager

The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra Retail customer retention, customer experience and unit margin targets. They will strategically lead efforts with our third-party contact centers to maximize performance among 200+ Customer Success team members. Oversee data analytic activities that measure and forecast customer lifecycle trends. Partner with cross functional teams to identify areas to improve customer retention and create Formula Won experiences.

Key Accountabilities

  • Present key analytics and qualitative feedback to cross functional areas including C-Suite executives.
  • Act as a subject matter expert and make recommendations to other cross functional teams.
  • Strategically manage contact center footprint to ensure business redundancy and maximization of available talent.
  • Identify emerging technology and trends within the contact center industry. Build business cases and cost/benefit analysis to leverage new technology and trends.
  • Foster a close partnership with outsourced contact center teams and develop key contact center infrastructure.
  • Create strategies to meet key performance metrics of customer attrition, customer experience and unit margins.
  • Work closely with internal marketing department to create a culture of constant improvement to the customer buying experience.

Education, Experience & Skill Requirements

  • 3+ years of leadership and management experience
  • 5+ years experience performing data analytics / data modeling
  • Experience with data software reporting tools such as SQL, Hana, SAS, Snowflake, Excel
  • Experience with data visualization tools like Tableau
  • Ability to synthesize statistical results into persuasive, easily understood insights that drive business opportunities
  • Proven ability to build consensus and work effectively within a cross-departmental team
  • Experience gained through college degree programs is applicable to the above referenced skills and experience

Key Metrics

  • Customer counts growth
  • Customer experience
  • Unit margin

Job Family

Marketing

Company

Vistra Retail Operations Company

Locations

Irving, Texas

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