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Customer Success Program Manager Jobs in Irving, TX

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ... Program management and strategic mindset * Strong business acumen and ability to connect technology ...

Shield AI

Senior Manager, Customer Success

Dallas, TX · On-site

This position will also lead the Aircraft Division Critical Accounts Program, establishing the ... Manage, coach, and develop a team of Customer Success Managers responsible for customer adoption ...

New

Altametrics

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager As a Customer Success Manager at Altamertics, you will be responsible for ... Altametrics is an Equal Opportunity Employer and participates in the Verify First program to ...

C Square

Customer Success Manager

Coppell, TX · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

New

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Cyxtera

Customer Success Manager

Coppell, TX · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Island Company

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager Island is the ideal environment for enterprise work -- security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network ...

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico deliver ...

Cyxtera

Customer Success Manager

Coppell, TX · On-site

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Cyxtera

Customer Success Manager

Coppell, TX · On-site

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Vogt RV

Customer Success Manager

Haltom City, TX

$25/hr

Our Customer Success Manager is one of the most important positions in our company because they own ... Introducing customers to our Express Service and VIP Membership programs. * Coordinating 45-Day ...

Cyberbit

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving ...

Vogt RV

Customer Success Manager

Haltom City, TX

$25/hr

Our Customer Success Manager is one of the most important positions in our company because they own ... Introducing customers to our Express Service and VIP Membership programs. * Coordinating 45-Day ...

Island Company

Customer Success Manager

Coppell, TX · On-site

Role Overview As a Customer Success Manager at Island, you will manage an assigned portfolio of customer accounts alongside an Account Executive and a Systems Engineer (SE). You will help customers ...

Island

Customer Success Manager

Coppell, TX · On-site

Role Overview As a Customer Success Manager at Island, you will manage an assigned portfolio of customer accounts alongside an Account Executive and a Systems Engineer (SE). You will help customers ...

Altametrics

Customer Success Manager

Dallas, TX

About The Role As a Customer Success Manager at Altamertics , you will be responsible for fostering ... Altametrics is an Equal Opportunity Employer and participates in the Verify First program to ...

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Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Irving, TX

Customer Success Program Manager information

See Irving, TX salary details

$31.2K

$79.8K

$134.4K

How much do customer success program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success program manager in Irving, TX is $79,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Irving, TX look for? The top searched job categories for Customer Success Program Manager jobs in Irving, TX are:
What cities near Irving, TX are hiring for Customer Success Program Manager jobs? Cities near Irving, TX with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Irving, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,762 per year, or $38.3 per hour.

Customer Success Manager

Voxai Solutions, Inc.

Coppell, TX • On-site

$80K - $120K/yr

Full-time

Re-posted 13 days ago

Job description

Description:

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ensuring customers realize measurable business value from their CCaaS investments.


As a CCaaS reseller and systems integrator, Voxai partners with customers across software, professional services, integrations, managed services, and ongoing optimization. This role acts as a trusted advisor to enterprise and mid-market customers, helping them achieve contact center transformation across people, process, and technology.


The CSM leads customer success strategies that drive adoption, optimization, retention, renewal readiness, and long-term account growth. This role works closely with Sales, Services, Managed Services, Support, Product, and technical teams to ensure customer goals are clearly understood, actively managed, and tied to measurable outcomes.


Location: Dallas, TX preferred / Remote flexible

Department: Customer Success

Reports To: Director of Customer Success


Responsibilities:

  • Build trusted relationships with executives, business leaders, operational owners, and technical stakeholders
  • Develop and execute Customer Success Plans aligned to customer business outcomes
  • Drive adoption and optimization of CCaaS platforms and CX technologies
  • Own the customer lifecycle from post-sale handoff through onboarding, adoption, value realization, renewal, and expansion support
  • Partner with Professional Services and Project Management teams to ensure a clean transition from implementation to ongoing customer success
  • Ensure managed services contractual obligations are understood, tracked, communicated, and met or exceeded
  • Monitor customer health, adoption, service performance, open risks, escalations, and renewal readiness
  • Coordinate cross-functionally with Sales, Managed Services, Product, and Support to resolve customer issues and drive alignment
  • Conduct regular customer business reviews, service reviews, health checks, and success plan updates
  • Identify opportunities for optimization, additional services, integrations, reporting, automation, AI, and/or managed services growth
  • Support renewals and expansion opportunities by connecting customer outcomes to demonstrated business value and ROI
  • Maintain accurate customer, account, risk, renewal, and service information in Salesforce, ServiceNow, and related internal systems
  • Serve as the internal voice of the customer, ensuring customer needs, risks, and opportunities are visible and actionable
Requirements:

Required Qualifications:

  • Bachelor's degree or equivalent experience
  • 5-10+ years in Customer Success, Account Management, Consulting, Managed Services, or related customer-facing roles
  • Experience supporting SaaS, CCaaS, CX, contact center, cloud, or enterprise technology customers
  • Strong understanding of contact center operations, customer experience, and cloud-based technology environments
  • Demonstrated ability to manage executive relationships, customer risk, adoption, renewals, and cross-functional follow-through
  • Experience working with CRM, ticketing, project management, or service management platforms
  • Strong written and verbal communication skills with the ability to translate technical topics into business impact

Preferred Qualifications:

  • Experience with CCaaS platforms
  • Experience working for or with a systems integrator, reseller, managed services provider, or professional services organization
  • Familiarity with CRM platforms; preferably Salesforce and ServiceNow
  • Background in digital transformation, contact center modernization, CX strategy, or managed services
  • Experience with CRM integrations, reporting, analytics, IVR, routing, workforce management, AI/bots, omnichannel, or customer journey technologies
  • CCaaS certifications or willingness to pursue relevant certifications
  • Experience supporting enterprise customers with complex stakeholder environments

Skills & Competencies

  • Executive communication and stakeholder management
  • Proactive problem-solving and analytical thinking
  • Ability to influence, align, and drive accountability across teams
  • Program management and strategic mindset
  • Strong business acumen and ability to connect technology outcomes to customer value
  • Customer health, risk management, and escalation management discipline
  • Ability to balance customer advocacy with commercial awareness
  • Comfort operating across cross-functional teams, including Sales, Support, Managed Services, and technical teams
  • Strong attention to detail in documenting account activity, risks, action plans, and contracting documents

Operating Cadence

  • Maintain current Customer Success Plans for assigned accounts
  • Conduct recurring business reviews, service reviews, health checks, and internal account reviews
  • Track renewal readiness, adoption progress, customer risks, open escalations, and value realization milestones
  • Partner with Sales and Services to align account strategy, commercial opportunities, and delivery commitments

What Success Looks Like

Success in this role will be measured by the CSM's ability to help customers realize measurable value from their CCaaS and CX investments while strengthening their long-term partnership with Voxai.

  • High customer retention and renewal performance
  • Increased adoption and optimization of CCaaS capabilities
  • Growth in account value through services, managed services, optimization, and expanded CCaaS capabilities
  • Improved customer health, executive engagement, and renewal readiness
  • Successful execution of customer success plans and business reviews
  • Reduction in customer risk, escalations, recurring issues, and operational friction
  • Measured improvements in customer experience and contact center outcomes, such as routing effectiveness, reporting visibility, agent experience, containment, handle time, service levels, or customer satisfaction
  • Strong alignment between customer goals and Voxai delivery, support, and managed services commitments
  • Accurate account, risk, renewal, and service documentation within Salesforce, ServiceNow, and internal systems
  • Development of long-term, referenceable customer relationships

Apply