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Customer Success Program Manager Jobs in Irving, TX

Solera

Customer Success Manager

Westlake, TX

Customer Success Manager/ Westlake, TX Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital ...

Solera

Customer Success Manager

Westlake, TX · On-site

Customer Success Manager/ Westlake, TX Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital ...

Solera, Inc.

Customer Success Manager

Westlake, TX · On-site

Customer Success Manager/ Westlake, TX Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital ...

Nevoya

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company ...

Tax USA

Customer Success Manager

Dallas, TX · On-site

Fertility Assistance Program * Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan ...

New

Ryan, LLC

Customer Success Manager

Dallas, TX · On-site +1

Fertility Assistance Program * Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan ...

Ryan Consulting

Customer Success Manager

Dallas, TX · On-site +1

Fertility Assistance Program * Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan ...

New

Ryan, LLC

Customer Success Manager

Dallas, TX · On-site

Fertility Assistance Program * Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan ...

Tax.com

Customer Success Manager

Dallas, TX · On-site +1

Fertility Assistance Program * Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan ...

Halos Body Cams

Customer Success Manager

Dallas, TX · On-site

What We Are Looking For HALOS is seeking an experienced Customer Success Manager (CSM) to own adoption, utilisation, and commercial outcomes across a region of customers focused primarily in Field ...

LeadsOnline

Customer Success Manager

Plano, TX · On-site

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

Leadsonline

Customer Success Manager

Plano, TX · On-site

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

Lever Demo 2

Customer Success Manager

Arlington, TX

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...

LeadsOnline

Customer Success Manager

Plano, TX · On-site

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

Tipalti

Customer Success Manager

Plano, TX · On-site

As a Customer Success Manager, you will be crucial in ensuring our customers achieve their desired ... Matching 401K * Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD

Tipalti

Customer Success Manager

Plano, TX · On-site

As a Customer Success Manager, you will be crucial in ensuring our customers achieve their desired ... Matching 401K * Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Irving, TX

Customer Success Program Manager information

See Irving, TX salary details

$31.2K

$79.8K

$134.4K

How much do customer success program manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success program manager in Irving, TX is $79,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Irving, TX? For Customer Success Program Manager jobs in Irving, TX, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Irving, TX look for? The top searched job categories for Customer Success Program Manager jobs in Irving, TX are:
What cities near Irving, TX are hiring for Customer Success Program Manager jobs? Cities near Irving, TX with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Irving, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,762 per year, or $38.3 per hour.

Senior Manager, Customer Success (R5273)

Shield AI

Dallas, TX • On-site

Full-time

Re-posted 13 days ago

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

Job Description:

Shield AI is seeking a Senior Manager, Customer Success to establish, lead, and scale the Aircraft Division Customer Success function supporting V-BAT and X-BAT customers. This leader will manage a team of Customer Success Managers and ensure customers achieve sustained mission value, operational readiness, product adoption

The Senior Manager will define the Customer Success strategy, operating model, organizational structure, performance expectations, and engagement standards for U.S. government, allied defense, and strategic commercial customers. This role requires a leader who can build a high-performing customer-facing team while remaining directly engaged with complex, high-priority, and strategically sensitive accounts.

This position will also lead the Aircraft Division Critical Accounts Program, establishing the governance and operating discipline required to identify customer risk early, coordinate cross-functional recovery, maintain executive visibility, and drive issues to measurable closure. The Senior Manager will serve as a senior customer advocate and ensure customer challenges result in lasting improvements across product, operations, training, sustainment, and support.

What you'll do:
Lead and Scale the Customer Success Function
  • Establish and lead the Aircraft Division Customer Success function supporting V-BAT and X-BAT customers across U.S. government, allied defense, and strategic commercial accounts.
  • Manage, coach, and develop a team of Customer Success Managers responsible for customer adoption, operational readiness, mission value, and long-term account success.
  • Define team structure, roles, responsibilities, account assignments, performance expectations, and career development plans.
  • Recruit and onboard Customer Success talent as the customer base and Aircraft Division continue to grow.
  • Set team priorities and allocate resources based on customer risk, strategic importance, operational activity, and business needs.
  • Establish measurable team and individual goals and conduct regular performance evaluations, coaching, and development discussions.
  • Build a culture of urgency, accountability, professionalism, transparency, operational excellence, and customer advocacy.
Build the Customer Success Operating Model
  • Develop and operate a scalable Customer Success model that includes account segmentation, customer health scoring, success plans, engagement cadence, executive business reviews, and lifecycle governance.
  • Ensure priority customers have documented success plans tied to mission outcomes, readiness objectives, adoption milestones, training requirements, sustainment needs, and executive stakeholder alignment.
  • Establish standards for customer onboarding, operational transition, training coordination, sustainment handoffs, adoption management, and recurring mission-value reviews.
  • Create repeatable processes, templates, playbooks, and governance mechanisms that allow the Customer Success organization to scale.
  • Define clear ownership and operating rhythms across Customer Success, Deployment Operations, Flight Operations, Training, Sustainment, Program Management, Sales, Product, Engineering, Quality, Supply Chain, and Mission Operations.
  • Partner with Aircraft Operations leadership to establish organizational priorities, resource requirements, operating plans, and functional performance goals.
Lead the Critical Accounts Program
  • Own and operate the Aircraft Division Critical Accounts Program for escalated, at-risk, high-priority, or strategically sensitive customers.
  • Define Critical Accounts Program entry criteria, severity levels, account-health triggers, escalation paths, executive engagement requirements, and exit criteria.
  • Lead cross-functional critical-account reviews with clear owners, recovery plans, decision logs, customer communication strategies, risk-reduction actions, and measurable closure criteria.
  • Assign and hold internal owners accountable for recovery actions, commitments, and due dates.
  • Ensure the appropriate technical, operational, sustainment, supply, quality, program, and executive resources are engaged based on the severity and mission impact of each account.
  • Provide senior leadership with concise, action-oriented visibility into customer risk, mission impact, customer sentiment, commercial exposure, and recovery status.
  • Personally support customer engagements involving significant operational risk, executive attention, or strategic importance.
  • Conduct post-recovery reviews to ensure root causes are addressed and lessons learned are incorporated into products, processes, training, sustainment, and support.
Advocate for Customer Mission Success
  • Serve as a senior customer advocate for V-BAT and X-BAT customers and ensure Shield AI understands their missions, operating environments, readiness expectations, adoption barriers, and long-term objectives.
  • Build trusted relationships with senior military, government, operational, and enterprise stakeholders.
  • Translate customer feedback into clear product, support, training, documentation, sustainment, and operational requirements.
  • Partner with Product, Engineering, Operations, Quality, Supply Chain, Training, Sustainment, and Business Development to resolve customer issues and implement permanent corrective actions.
  • Ensure customer feedback, operational lessons, and recurring issues are incorporated into product and service improvement priorities.
  • Support strategic customer engagements, demonstrations, exercises, operational deployments, executive briefings, and business reviews as needed.
  • Identify risks and opportunities that could affect customer retention, mission success, future adoption, or account growth.
Establish Metrics and Executive Visibility
  • Own Customer Success dashboards, account-health assessments, risk registers, success plans, Critical Accounts Program reporting, and executive operating reviews.
  • Define and track indicators including mission readiness, product adoption, training progress, fleet availability, support responsiveness, issue aging, customer sentiment, renewal or expansion risk, and executive engagement.
  • Establish regular reporting cadences that clearly communicate customer outcomes, emerging risks, functional performance, resource constraints, and required leadership decisions.
  • Use customer and operational data to identify trends, recurring problems, systemic risks, and opportunities to improve the customer experience.
  • Measure the effectiveness of the Customer Success organization and continuously improve team processes, tools, and operating rhythms.
Required qualifications:
  • 10+ years of experience in customer success, customer operations, account management, program management, field operations, professional services, aviation operations, defense technology, aerospace, or mission-critical enterprise technology.
  • 5+ years of experience leading customer-facing, account management, support, field operations, program management, or Customer Success teams.
  • Demonstrated experience hiring, managing, coaching, and developing high-performing teams.
  • Experience building or scaling a Customer Success, customer operations, account management, or similar customer-facing function.
  • Demonstrated success managing escalated, at-risk, executive-level, or mission-critical customer accounts.
  • Experience operating structured escalation, customer-health, critical-account, executive-governance, or customer-recovery processes.
  • Strong executive presence and the ability to communicate effectively with senior military, government, enterprise, and internal executive stakeholders.
  • Ability to establish strategy while remaining actively engaged in customer execution and issue resolution.
  • Proven ability to lead cross-functional teams through ambiguity, urgency, conflict, and high operational stakes.
  • Strong understanding of customer lifecycle management, adoption, operational readiness, sustainment, support, renewals, and expansion.
  • Experience defining performance metrics, operating cadences, team objectives, and executive reporting.
  • Excellent written and verbal communication skills, including executive briefings, account plans, recovery plans, and leadership updates.
  • Ability to travel up to 15% and work effectively with customers and teams in operational, field, and headquarters environments.
  • Ability to obtain and maintain a U.S. security clearance.
Preferred qualifications:
  • Experience in defense, aerospace, autonomous systems, aviation, unmanned aircraft systems, software-defined systems, military operations, or operational technology deployed in austere environments.
  • Experience supporting the Department of Defense, U.S. military services, allied defense organizations, or government customers.
  • Experience with vertical takeoff and landing unmanned aircraft systems, aviation operations, intelligence, surveillance and reconnaissance, mission systems, autonomy, deployed operations, aircraft sustainment, or mission-critical field operations.
  • Prior military service or direct experience working with operational military units.
  • Experience designing or operating Critical Accounts Programs, enterprise escalation frameworks, technical account management programs, Customer Success operations, or executive sponsor programs.
  • Experience managing customer-facing organizations supporting both hardware and software products.
  • Experience with Salesforce, Gainsight, Jira, Confluence, Tableau, Power BI, or similar customer success, support, and reporting systems.
  • Active Secret or Top Secret security clearance.
$144,160 - $216,240 a year
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
 
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
 
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
 
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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