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Customer Success Program Manager Jobs in Prosper, TX

AppFolio

Manager, Customer Success

Richardson, TX · On-site

Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ... Customer Success, Account Management, and/or Sales team. * Demonstrated ability to develop team ...

AppFolio

Manager, Customer Success

Richardson, TX · On-site

$104K - $130K/yr

Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing ... Customer Success, Account Management, and/or Sales team. * Demonstrated ability to develop team ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ... Program management and strategic mindset * Strong business acumen and ability to connect technology ...

Centerbase

Customer Success Manager

Dallas, TX · Remote

$76K - $93K/yr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote ... Parental Leave Programs * 401(k) with Company Match * Broad Equity Participation

Cyxtera

Customer Success Manager

Coppell, TX · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Harvey

Mid-Market Customer Success Manager

Dallas, TX · On-site

$125K - $145K/yr

Role Overview As a Customer Success Manager you'll play a critical role in guiding our clients ... An opportunity to contribute to the growth and direction of our Customer Success program, building ...

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico deliver ...

Cyberbit

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving ...

Island Company

Customer Success Manager

Coppell, TX · On-site

Role Overview As a Customer Success Manager at Island, you will manage an assigned portfolio of customer accounts alongside an Account Executive and a Systems Engineer (SE). You will help customers ...

Island

Customer Success Manager

Coppell, TX · On-site

Role Overview As a Customer Success Manager at Island, you will manage an assigned portfolio of customer accounts alongside an Account Executive and a Systems Engineer (SE). You will help customers ...

Solera, Inc.

Customer Success Manager

Roanoke, TX · On-site

Customer Success Manager Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition ...

Ryan, LLC

Customer Success Manager

Dallas, TX · On-site +1

Fertility Assistance Program * Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan ...

Ryan Consulting

Customer Success Manager

Dallas, TX · On-site +1

Fertility Assistance Program * Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan ...

Tax.com

Customer Success Manager

Dallas, TX · On-site +1

Fertility Assistance Program * Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan ...

Halos Body Cams

Customer Success Manager

Dallas, TX · On-site

What We Are Looking For HALOS is seeking an experienced Customer Success Manager (CSM) to own adoption, utilisation, and commercial outcomes across a region of customers focused primarily in Field ...

Leadsonline

Customer Success Manager

Plano, TX · On-site

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Prosper, TX

Customer Success Program Manager information

See Prosper, TX salary details

$29.8K

$76.1K

$128.2K

How much do customer success program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success program manager in Prosper, TX is $76,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $90,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Prosper, TX look for? The top searched job categories for Customer Success Program Manager jobs in Prosper, TX are:
What cities near Prosper, TX are hiring for Customer Success Program Manager jobs? Cities near Prosper, TX with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,069 per year, or $36.6 per hour.

Manager, Customer Success

AppFolio

Richardson, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

AppFolio rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

183rd of 243 rated software companies

Job description

Hi, We’re AppFolio.
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
We're looking for a Customer Success leader who leads from the front.
In this role, you'll build and inspire a high-performing team of Customer Success Managers — driving the kind of deep, strategic partnerships that help our customers achieve real business outcomes. You'll coach your team to become trusted advisors, guiding key stakeholders through change, accelerating product adoption, and turning satisfaction into long-term growth.
You bring a rare blend of service excellence, commercial instincts, and genuine people leadership. You know how to develop talent, elevate performance, and set a standard that raises the bar for every customer interaction. Most importantly, you care — about your team, about your customers, and about delivering an experience that earns loyalty at every touchpoint.
If you thrive at the intersection of relationships, results, and leadership, this is your role.
Your impact 
Lead a High-Performing Team
  • Own and drive the metrics that matter — Retention, CSQLs, References, and customer engagement — holding yourself and your team to a high standard of performance.
  • Deliver 100% account and unit retention by building the habits, playbooks, and coaching culture that make renewal a natural outcome, not a last-minute push.
Drive Growth
  • Hit and exceed quarterly CSQL targets across Smart Ensure, Lisa, Smart Maintenance, and tier upgrades — turning customer success conversations into a qualified pipeline.
  • Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing, and Maintenance coaching.
  • Cultivate a strong bench of Reference Customers who actively champion your product.
Elevate the Customer Experience
  • Partner with CSM leadership to continuously evolve the service model for your team's managed accounts — raising the bar on what great looks like.
  • Develop and maintain playbooks that help your team guide customers toward their business goals, driving deeper product adoption and measurable value.
Collaborate Across the Business
  • Build strong partnerships with Sales, Services, and Customer Experience leadership to align on shared practices, close gaps, and deliver a seamless, consistent customer journey.
Shape the Future of Customer Success
  • Define and evolve customer success programs that consistently demonstrate product value and drive meaningful outcomes for your most strategic accounts.
  • Lead quarterly Service Excellence initiatives with direct, measurable impact on OKR achievement — contributing to the business, not just managing within it.
  • Continuously iterate on our Dedicated CSM tiered offering, ensuring it scales and innovates alongside our customers and our business.
  • Partner with Product Management to influence the roadmap, ensuring feature development reflects the real needs of your customer segment.
Build and Inspire a World-Class Team
  • Recruit, develop, and retain top talent — creating a team culture where people are challenged, supported, and motivated to do their best work.
  • Coach your team through complex client situations and escalations, modeling the judgment and composure that defines great customer leadership.
  • Be the resident expert on account management and proactive adoption best practices — and make sure that expertise lives throughout your team.
  • Identify and implement at least one meaningful process improvement per quarter, tracking outcomes and turning efficiency gains into lasting team habits.
  • Foster an environment where every CSM feels the weight and reward of meaningful work — high engagement isn't a metric here, it's a standard.
Qualifications
  • BA/BS degree or equivalent work experience.
  • 3 or more years of experience leading Customer Success, Account Management, and/or Sales team.
  • Demonstrated ability to develop team members and coach to improve performance.
  • Experience with the Vitally Customer Success Platform.
  • Experience working within the software/SaaS and/or the real estate industry is preferred.
  • Has a customer-first mindset at all levels of the decision-making process.
  • Clear and concise written and verbal communication skills.

 

Location
Find out more about our locations by visiting our site. 

 

Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $104,000 - $130,000 [base pay]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

 
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