ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Prosper, TX

Nokia

Customer Success Program Manager

Richardson, TX · On-site

$107K - $200K/yr

The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope.

Nokia

Customer Success Program Manager

Richardson, TX · On-site

The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope.

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ... Program management and strategic mindset * Strong business acumen and ability to connect technology ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The role is expected to leverage customer onboarding programs, adoption scorecards, usage ... Proven success managing enterprise customer relationships. * Demonstrated experience driving ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The role is expected to leverage customer onboarding programs, adoption scorecards, usage ... Proven success managing enterprise customer relationships. * Demonstrated experience driving ...

Comply365

Customer Success Manager

Irving, TX · On-site

$90 - $150/hr

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of customers and act as their trusted advisor across all three solution lines. This role goes beyond ...

Cyberbit

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving ...

Island

Customer Success Manager

Coppell, TX · On-site

Role Overview As a Customer Success Manager at Island, you will manage an assigned portfolio of customer accounts alongside an Account Executive and a Systems Engineer (SE). You will help customers ...

Netrio

Customer Success Manager

Mckinney, TX · On-site

As a Customer Success Manager, you will play a key role in ensuring our customers achieve maximum value from our services and solutions. You will be the primary point of contact for our clients and ...

Wolters Kluwer

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Coppell, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Coppell, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Coppell, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Prosper, TX

Customer Success Program Manager information

See Prosper, TX salary details

$29.8K

$76.1K

$128.2K

How much do customer success program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success program manager in Prosper, TX is $76,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $90,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Prosper, TX look for?

The top searched job categories for Customer Success Program Manager jobs in Prosper, TX are:

What cities near Prosper, TX are hiring for Customer Success Program Manager jobs?

Cities near Prosper, TX with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,069 per year, or $36.6 per hour.

Customer Success Program Manager

Nokia

Richardson, TX • On-site

$107K - $200K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Lead end-to-end management of customer programs, operational services, and support engagements within a defined scope.

  • Coordinate cross-functional teams and manage program scope, schedule, cost, quality, risk, and contractual commitments to ensure customer satisfaction and operational delivery.

  • Act as the primary customer advocate, build relationships, and lead technical escalations and root cause analysis to resolve issues and drive continuous improvement.

Nokia rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description


The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope. The role leads cross-functional and geographically dispersed teams from initiation through completion; establishes program goals aligned with customer objectives and Nokia strategy; manages scope, cost, schedule, quality, risk, opportunities, and contractual commitments; and ensures exceptional customer satisfaction, financial performance, health and safety, and operational delivery. The successful candidate acts as the customer's trusted advisor and coordinates R&D, Product Line Management, Technical Support, Quality, Supply Chain, Logistics, Professional Services, Sales, and Account Management to achieve rapid issue resolution, proactive risk mitigation, and continuous improvement.
Responsibilities
  • Strategic Customer Leadership: Serve as the primary advocate, executive-facing representative, trusted advisor, and single point of accountability for the hyperscale customer; build relationships across operational, engineering, architecture, procurement, and executive organizations; understand customer objectives and drive a proactive white-glove experience.
  • Technical Leadership and Escalation Management: Lead complex, high-severity escalations across software, hardware, IP networking, optical transport, cloud infrastructure, network management, logistics, and operational processes; coordinate investigation and resolution, challenge assumptions, close technical gaps, and maintain ownership through completion.
  • Root Cause, Quality, and Engineering Engagement: Connect customer engineering teams with Nokia R&D, Product Line Management, Quality, and Technical Support; drive root cause analysis, corrective actions, lab replication, defect validation, feature prioritization, reliability improvements, and incorporation of field experience into product and service plans.
  • Program and Project Management: Manage concurrent deployments, upgrades, hardware replacement programs, quality initiatives, reliability programs, and service improvement projects; maintain integrated plans, milestones, action registers, resources, dependencies, risks, communications, and executive status reporting.
  • Contract, Financial, and Delivery Performance: Control scope, schedule, cost, quality, profitability, forecasts, contractual commitments, acceptance, claims, changes, handovers, and closure; align delivery with Nokia governance and identify appropriate renewal or expansion opportunities.
  • Cross-Functional and Virtual Team Leadership: Lead geographically dispersed teams without direct authority; align engineering, support, operations, quality, supply chain, logistics, professional services, sales, and account management; assign and track actions, resolve conflicts, remove barriers, and drive accountability and urgency.
  • Operational Excellence and Governance: Conduct operational reviews, business reviews, governance meetings, and program checkpoints; monitor contractual KPIs, service performance, case trends, escalation metrics, customer satisfaction, and corrective-action effectiveness; ensure program data, risks, opportunities, and decisions remain current.
  • Risk Management and Continuous Improvement: Identify delivery, technical, operational, commercial, and customer-experience risks; implement mitigation plans, address recurring issues, apply lessons learned and best practices, and develop customer success plans that improve reliability, efficiency, quality, and measurable business outcomes.
  • Executive and Customer Communications: Deliver concise, actionable incident updates, executive briefings, status reports, operational and business reviews, and customer-facing presentations; translate complex technical issues, progress, decisions, risks, and mitigation strategies for technical and non-technical audiences while maintaining credibility and transparency.

Qualifications
You have:
  • Industry Experience: 10+ years in telecommunications, IP networking, cloud infrastructure, optical networking, or a related technology field.
  • Customer-Facing Leadership: 5+ years in Customer Success, Technical Account Management, Program Management, Escalation Management, Support Leadership, or a comparable role supporting hyperscale cloud providers or large enterprise customers.
  • Technical Expertise: Strong knowledge of IP networking, optical transport, DWDM, Ethernet and Layer 2/3 technologies, cloud infrastructure, network management systems, and hardware and software troubleshooting.
  • Technical Investigation: Experience engaging software developers, systems architects, support engineers, and product teams, including interpretation of logs, traces, fault-isolation data, defect records, and root cause analyses.
  • Program and Commercial Management: Proven ability to manage complex initiatives across scope, schedule, cost, quality, risk, resources, stakeholders, contracts, global dependencies, and competing priorities.
  • Escalation and Executive Management: Demonstrated success leading high-severity customer escalations, contractual delivery, corrective actions, and executive-level communications.
  • Leadership and Influence: Ability to lead large, global, cross-functional teams without direct authority, build consensus, drive accountability, and influence decisions across matrixed organizations.
  • Stakeholder and Conflict Management: Strong negotiation, conflict-resolution, relationship-management, and problem-solving skills across customer and internal leadership levels.
  • Communication and Strategic Judgment: Exceptional written, verbal, facilitation, and presentation skills, with the ability to translate complex technical matters for engineers and executives while balancing immediate issue resolution with long-term strategic and commercial objectives.

About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
About the Team
Some of our benefits in US:
  • Corporate Retirement Savings Plan
  • Health and dental benefits
  • Short-term disability, and long-term disability
  • Life insurance, and AD&D - Company paid 2x base pay
  • Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
  • Paid time off for holidays and Vacation
  • Employee Stock Purchase Plan
  • Tuition Assistance Plan
  • Adoption assistance
  • Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

What Nokia employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply