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Customer Success Program Manager Jobs in Prosper, TX

LeadsOnline

Customer Success Manager

Plano, TX · On-site

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

TXU Energy

Manager, Customer Success

Irving, TX · On-site

$90 - $130/hr

The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra ... programs is applicable to the above referenced skills and experience**Key** **Metrics** • ...

Karbon

Senior Customer Success Manager

Dallas, TX · On-site

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Strong program management capability across cross-functional stakeholders. * Willingness to travel ...

Nevoya Inc

Customer Success Manager

Dallas, TX · On-site

$100K - $120K/yr

The Customer Success Manager is the face of Nevoya to every client and broker we work with. This is a revenue protecting, relationship deepening role: make every interaction so reliable and ...

Kastle Systems

Customer Success Manager

Dallas, TX · On-site

... and Customer Success teams to develop sales plans that enhance customer engagement and drive ... and e-mail programs. Company Overview Kastle Systems is the leader in managed security, with a ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

... and Customer Success teams to develop sales plans that enhance customer engagement and drive ... and e-mail programs. Company Overview Kastle Systems is the leader in managed security, with a ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site +1

This role is a founding team member who will help in defining what this program looks like through ... Customer Success Managers are the trusted advisors for each of their customers. You will connect ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site

This role is a founding team member who will help in defining what this program looks like through ... Customer Success Managers are the trusted advisors for each of their customers. You will connect ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site

This role is a founding team member who will help in defining what this program looks like through ... Customer Success Managers are the trusted advisors for each of their customers. You will connect ...

Altium

Customer Success Manager

Frisco, TX · On-site

Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries. * Bachelor's degree in Business, Supply Chain ...

Caterpillar

Customer Success Manager

Irving, TX · On-site

Caterpillar's Electric Power Division has an open opportunity as a Customer Success Manager (CSM ... Health Lifestyle Programs* * Employee Assistance Program* * Voluntary Benefits and Employee ...

Emburse

Senior Customer Success Manager

Addison, TX · On-site

$90 - $140/hr

Senior Customer Success Managers are responsible for the post-sales success of aportfolio of ... Monitor Program & Reshop Performance: Proactively track customer metrics and reshop performance ...

Daybreak Health

Customer Success Manager

Dallas, TX · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Prosper, TX

Customer Success Program Manager information

See Prosper, TX salary details

$29.8K

$76.1K

$128.2K

How much do customer success program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success program manager in Prosper, TX is $76,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $90,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Prosper, TX look for?

The top searched job categories for Customer Success Program Manager jobs in Prosper, TX are:

What cities near Prosper, TX are hiring for Customer Success Program Manager jobs?

Cities near Prosper, TX with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,069 per year, or $36.6 per hour.

Customer Success Manager

LeadsOnline

Plano, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Join the Force Behind Law Enforcement Success
At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and serve their communities. Our employees play a critical role in our mission, connecting law enforcement agencies with our powerful tools to help them work smarter and faster. Everything we do is grounded in our core values of Service, Energy, Ownership, and People-and we're looking for someone who embodies these principles.
What You'll Do
The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success.
Client Onboarding & Engagement
  • Proactively engage law enforcement agencies to establish strong relationships and ensure a smooth onboarding process.
  • Conduct yearly business reviews with agency stakeholders, aligning our solutions to their investigative needs.
  • Act as a trusted industry expert, ensuring agencies see measurable value in LeadsOnline and Hawk products.
  • Provide ongoing training, guidance, and resources to maximize agency success.

Product & Contract Management
  • Lead the onboarding process for agencies with 200+ sworn officers, ensuring seamless product implementation.
  • Monitor contract renewal dates, engaging Sales Ops when needed and supporting retention efforts.
  • Respond to agency requests such as sole source letters and CIO inquiries, collaborating with Sales Ops as required.
  • Track RTC opportunity usage and drive renewals through proactive engagement.

Strategic Relationship Building
  • Build and maintain strong C-level relationships, ensuring alignment with their key priorities.
  • Partner closely with internal Account Executives to optimize the overall client experience.
  • Understand the CID hierarchy within agencies, helping structure solutions that best fit their needs.
  • Maintain a high call volume with targeted travel to deepen engagement with agencies.

Growth & Value Optimization
  • Serve as a superuser of LeadsOnline and Hawk, helping investigators solve cases more effectively.
  • Upsell and cross-sell by recommending additional products or services that add value.
  • Gather insights on customer challenges and share feedback with leadership to improve our products.
  • Provide high-level technical and product support, ensuring agencies have the tools they need to succeed.

Performance & Success Metrics
  • Drive measurable impact through key performance indicators (KPIs):
    • Active users as a % of agency size
    • Total users searching
    • % of CH/NH users that have purchased and are actively using the product
    • Customer success stories showcasing solved cases
    • Gross revenue retention

Requirements
  • 5+ years of customer success, account management, or related client-facing experience (law enforcement or public sector experience a plus)
  • Proven ability to build and maintain relationships with senior stakeholders and leadership teams
  • Strong communication skills with the ability to present, train, and influence at all levels of an organization
  • Experience managing a book of business with multiple accounts and competing priorities
  • Comfortable working independently and managing your own schedule, including travel
  • Proficiency with CRM tools and familiarity with tracking account health and usage metrics
  • Ability to learn and become a subject matter expert on technical software products
  • Bachelor's degree or equivalent experience
  • Must be US Citizen
  • Must be open to hybrid office MWF onsite

Why Join LeadsOnline?
Be part of a team where your work truly matters. Help law enforcement agencies serve their communities better while thriving in a supportive, mission-driven culture that values Service, Energy, Ownership, and People.
What You Can Expect From Us:
We serve with Energy, diligence, and persistence. We deeply believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. Guided by Ownership, we continually push to make our products better and to make each other better.
At LeadsOnline, we take our work seriously but not ourselves. You'll find joy, camaraderie, and fun in everything we do. That's Service, Energy, Ownership, and People in action.
LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.
LeadsOnline maintains a drug-free workplace. The unlawful use, possession, or distribution of controlled substances or marijuana is strictly prohibited and will result in disciplinary action, up to and including termination.

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