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Customer Success Program Manager Jobs in Prosper, TX

Emburse

Senior Customer Success Manager

Addison, TX · Hybrid

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of ... Monitor Program & Reshop Performance : Proactively track customer metrics and reshop performance ...

Emburse

Senior Customer Success Manager

Addison, TX · Hybrid

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of ... Monitor Program & Reshop Performance : Proactively track customer metrics and reshop performance ...

Emburse

Senior Customer Success Manager

Addison, TX · On-site

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of ... Monitor Program & Reshop Performance : Proactively track customer metrics and reshop performance ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

You will focus on high valued proactive management over responding to inbound requests. You'll also serve as the escalation path when a Customer Success Associate needs a proactive resource to step ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

You will focus on high valued proactive management over responding to inbound requests. You'll also serve as the escalation path when a Customer Success Associate needs a proactive resource to step ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

You will focus on high valued proactive management over responding to inbound requests. You'll also serve as the escalation path when a Customer Success Associate needs a proactive resource to step ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Prosper, TX

Customer Success Program Manager information

See Prosper, TX salary details

$29.8K

$76.1K

$128.2K

How much do customer success program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success program manager in Prosper, TX is $76,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $90,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Prosper, TX look for? The top searched job categories for Customer Success Program Manager jobs in Prosper, TX are:
What cities near Prosper, TX are hiring for Customer Success Program Manager jobs? Cities near Prosper, TX with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,069 per year, or $36.6 per hour.

Senior Customer Success Manager - IC3 (CUSSUC - Customer Success)

PowerSchool Group LLC

Dallas, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

PowerSchool rating

9.1

Company rating: 9.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

25th of 243 rated software companies

Job description

Overview
About PowerSchool
At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem-from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.
Responsibilities
Description
The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth.
Your day-to-day job will consist of:
  • Manage a portfolio of customer accounts greater than $10M by monitoring customer health, product adoption, engagement levels, renewal status, and overall satisfaction.
  • Build and maintain trusted relationships with key customer stakeholders, including executive sponsors, administrators, and day-to-day product users.
  • Lead regular customer check-ins, business reviews, and strategic planning conversations to align product usage with customer goals and success outcomes.
  • Identify customer risks early, including low adoption, unresolved support issues, stakeholder changes, budget concerns, or competitive threats, and define action plans to move the customer back to good health.
  • Coordinate customer health action plans across internal teams and customer stakeholders, ensuring clear ownership, timely follow-through, and measurable progress toward resolution.
  • Partner with Sales, Support, Product, and Professional Services teams to resolve customer issues, remove barriers, and deliver a consistent customer experience.
  • Use data, reporting, and customer insights to recommend best practices, increase product usage, and demonstrate value to the customer.
  • Support renewal and expansion efforts by documenting customer outcomes, identifying growth opportunities, and ensuring customers understand the value they are receiving.
  • Serve as the voice of the customer internally by sharing feedback, product needs, risks, and trends with appropriate teams and leadership.
  • Maintain accurate account documentation, including success plans, meeting notes, action items, renewal risks, stakeholder updates, and next steps.
  • Mentor or support other Customer Success team members by sharing best practices, helping with complex customer situations, and contributing to process improvements.

Qualifications
Minimum Qualifications
  • Minimum of 5+ years of relevant and related work experience.
  • Bachelor's degree or equivalent, or equivalent years of relevant work experience.
  • Travel occasionally, up to 25-30%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
  • Additional experience may be substitute for an advanced Degree.

Enterprise Customer Success Experience
5+ years of experience managing strategic or enterprise customer accounts, preferably with a large book of business, complex customer portfolios, and high-value renewals.
Revenue Retention and Risk Management Expertise
Proven ability to manage renewal risk, develop get-to-green action plans, protect ARR/NRR, and drive measurable improvements in customer health, adoption, and retention.
Executive Stakeholder Management
Experience building trusted relationships with senior leaders, executive sponsors, and decision-makers, including leading business reviews, escalation conversations, and strategic planning discussions.
Data-Driven Account Strategy
Ability to analyze customer health, usage trends, adoption data, support history, and renewal indicators to prioritize action and make informed recommendations.
Cross-Functional Leadership
Demonstrated ability to coordinate internal teams such as Sales, Support, Product, Professional Services, and Implementation to resolve customer issues and execute action plans on time.
Strong Business Acumen
Understanding of customer value realization, contract impact, financial risk, expansion opportunity, and how customer outcomes connect to revenue protection and growth.
Communication and Executive Presence
Strong written and verbal communication skills with the ability to present risks, recommendations, and business outcomes clearly to both customers and internal leadership.
Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:
  • Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
  • Flexible Spending Accounts and Health Savings Accounts
  • Short-Term Disability and Long-Term Disability
  • Comprehensive 401(k) plan
  • Generous Parental Leave
  • Unrestricted paid time off (known as Discretionary Time Off - DTO)
  • Wellness Program, including ClassPass & Employee Assistance Program
  • Tuition Reimbursement
  • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $69,700 - $103,200 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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