ZipRecruiter

Log In

1

Customer Success Operations Jobs in Oregon (NOW HIRING)

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

This role requires a proven leader who can balance strategic oversight with operational excellence ... Customer Success Metrics: Maintain and improve key performance indicators, including: * Net ...

NetBrain

Customer Success Manager - Austin, TX

OR · On-site +1

$110K - $135K/yr

Build and own multi-threaded stakeholder maps across IT Operations, Network Engineering, and ... Define customer-specific success metrics at contract start and track them throughout the lifecycle.

Versaterm

Chief Services and Delivery Officer

OR · On-site +1

Versaterm's reputation is earned and sustained through the excellence of our service delivery, customer support, and customer success operations. This role ensures that every customer interaction ...

Pacvue

Sr. Director, Revenue Operations

OR · On-site +1

Customer Success Operations * Deal Desk * GTM Systems You'll thrive in this role if you: * Combine strategic thinking with operational rigor and disciplined execution * Forward thinking approach ...

OneStudyTeam

Product Operations Lead

OR · On-site +1

$100K - $125K/yr

Bridge communication between product, engineering, QA, customer success, operations, and leadership. * Compliance & Operational Metrics * GxP Alignment: Ensure requirements and final release packages ...

Unqork

CX Strategy & Operations Senior Analyst

OR · On-site +1

Experience: 3-5 years in a Customer Success Operations, Technical Operations, or Revenue Operations role within a SaaS or enterprise technology company. * Tooling Expertise: Hands-on experience ...

previous page

Showing results 41-60

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Oregon

Customer Success Operations information

See Oregon salary details

$34.4K

$87.8K

$148K

How much do customer success operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations in Oregon is $87,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $104,700.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the most commonly searched types of Customer Success Operations jobs in Oregon?

The most popular types of Customer Success Operations jobs in Oregon are:

What are popular job titles related to Customer Success Operations jobs in Oregon?

For Customer Success Operations jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Oregon look for?

The top searched job categories for Customer Success Operations jobs in Oregon are:

What cities in Oregon are hiring for Customer Success Operations jobs?

Cities in Oregon with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $87,823 per year, or $42.2 per hour.

VP, Customer Success

NICE

OR • On-site, Remote

$138K - $177K/yr

Full-time

Posted 8 days ago

Job description

So, what's the role all about? 

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of dollars in revenue and include some of the world's most recognizable brands. The VP will lead a team of Technical Account Managers and Customer Success professionals, driving outstanding business outcomes and strengthening long-term relationships. 

This role requires a proven leader who can balance strategic oversight with operational excellence, leveraging cross-functional collaboration to deliver exceptional value. The ideal candidate will excel in building high-performance teams, fostering innovation, and maintaining alignment with organizational goals. 

How will you make an impact? 

  • Strategic Leadership: Define and execute the vision for customer success within the Strategic Segment, ensuring alignment with company-wide objectives and business priorities. 
  • Cross-Functional Collaboration: Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes and drive innovation. 
  • Team Development: Build, mentor, and inspire a high-performing, customer-focused team. Foster a culture of accountability, innovation, and engagement. 
  • Customer Success Metrics: Maintain and improve key performance indicators, including: 
  • Net Promoter Score (NPS) 
  • Transactional Customer Satisfaction (CSAT) 
  • Customer Retention 
  • Referenceability 
  • Account P&L 
  • Achievement of customer business objectives 
  • Customer health scores 
  • Support for upsell, cross-sell, and renewal efforts 
  • Process Improvement: Identify and implement scalable frameworks, processes, and technology enhancements to improve team efficiency and customer outcomes. 
  • Customer Advocacy: Serve as an executive point of contact for strategic accounts, ensuring satisfaction and acting as a trusted advisor. 
  • Performance Management: Conduct regular one-on-one meetings with direct reports, track progress against goals, and provide coaching and feedback to support growth. 

Financial Accountability: 

  • Own the P&L for the Strategic Segment, managing staffing costs, travel expenses, and other budgetary considerations. 
  • Oversee billing practices and ensure compliance with invoicing protocols. 
  • Approve credits or adjustments as needed to maintain customer satisfaction while upholding financial integrity. 

Have you got what it takes? 

Required: 

  • Bachelor's degree in Business, Finance, Technology, or a related field (or equivalent work experience). 
  • 15+ years of experience in customer service, contact centers, or B2B technology. 
  • 10+ years of experience leading high-performance teams. 
  • Proven experience managing relationships with Fortune 500 brands. 
  • Exceptional ability to lead cross-functional initiatives and influence outcomes across Sales, Services, and Product teams. 
  • Strong understanding of customer success metrics and KPIs, with a track record of maintaining and improving performance. 
  • Comfortable explaining and discussing software concepts with enterprise-level customers. 

Preferred: 

  • Leadership experience in a SaaS company. 
  • Master's degree in Business, Finance, or a related field. 
  • Familiarity with SaaS tools like Salesforce and Gainsight. 
  • Experience with contact center technologies, premise-to-cloud migrations, or enterprise software support. 

Travel and Flexibility: 

  • This role may require domestic and occasional international travel. 

Why Join Us? 

This is a unique opportunity to lead a vital business segment, working with globally recognized brands to deliver exceptional outcomes. You will have the chance to shape the future of customer success within our organization while driving innovation and creating meaningful impact for our customers. 

What's in it for you? 

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Requisition ID:  11610
Role Type: Vice President 

Apply