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Customer Success Operations Jobs in Remote, OR (NOW HIRING)

Project Sapiens

Account Executive, P&C

OR · Remote

Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ... Strong understanding of insurance carrier operations and technology ecosystems; * Excellent ...

Sapiens

Account Executive, P&C

OR · On-site +1

Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ... Strong understanding of insurance carrier operations and technology ecosystems; * Excellent ...

Project Sapiens

Account Executive

OR · Remote

Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ... Strong understanding of insurance carrier operations and technology ecosystems; * Excellent ...

Sapiens

Account Executive

OR · On-site +1

Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ... Strong understanding of insurance carrier operations and technology ecosystems; * Excellent ...

Crateandbarrel

Operations Associate

Eastside, OR · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this ...

Project Sapiens

Value Engineer - Applied AI

OR · Remote

Act as the connective tissue between the customer's operational teams and Sapiens' product and ... Partner with Customer Success to track actual AI-driven outcomes against proposed value models.

Sapiens

Value Engineer - Applied AI

OR · On-site +1

Act as the connective tissue between the customer's operational teams and Sapiens' product and ... Partner with Customer Success to track actual AI-driven outcomes against proposed value models.

Ottobock

Sr. Key Account Manager (SUITX)

OR · Remote

$65K - $80K/yr

Lead sales cycles focused on solving ergonomic and operational challenges. * Deliver compelling ... Collaborate cross-functionally with marketing, product, and customer success teams to ensure ...

Team8

Charm Security-Forward Deployed AI Engineer

OR · On-site +1

You'll operate at the intersection of engineering, AI, customer success, and fraud operations. Every customer is different, and you'll be responsible for turning Charm's Agentic AI Workforce into a ...

Ottobock

Sr. Key Account Manager (SUITX)

OR · On-site +1

$65K - $80K/yr

Lead sales cycles focused on solving ergonomic and operational challenges. * Deliver compelling ... Collaborate cross-functionally with marketing, product, and customer success teams to ensure ...

aan

Customer Accounts Manager

North Bend, OR

$17 - $17.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate ... with operational functions which include account recommendations, payment frequency and payment ...

aan

Customer Accounts Manager

North Bend, OR · On-site

$17 - $17.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate ... with operational functions which include account recommendations, payment frequency and payment ...

Aaron's

Customer Accounts Manager

North Bend, OR · On-site

$17 - $17.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate ... with operational functions which include account recommendations, payment frequency and payment ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Remote, OR

Customer Success Operations information

See Remote, OR salary details

$32.5K

$83K

$139.9K

How much do customer success operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations in Remote, OR is $82,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,900.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What job categories do people searching Customer Success Operations jobs in Remote, OR look for?

The top searched job categories for Customer Success Operations jobs in Remote, OR are:

What cities near Remote, OR are hiring for Customer Success Operations jobs?

Cities near Remote, OR with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Remote, OR as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $82,982 per year, or $39.9 per hour.

Senior Director of Finance - Consumption Business Partner

Lumen Technologies

OR • Remote

Full-time

Medical, Life

Posted 23 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

12th of 99 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

In a consumption-based business, revenue isn't won at contract signature-it's earned every day. That makes Finance a critical strategic partner, sitting at the center of the decisions that drive growth, profitability, and customer success. In this role, you'll work directly with executive leaders to influence pricing, structure complex deals, guide capital allocation, and shape the metrics that define business performance. If you're looking for a role where your insights directly impact company strategy-not just reporting results after the fact-this is it.

The Senior Director of Finance - Consumption Business Partner is a senior finance leadership role within Lumen, serving as the primary finance partner to the Chief Revenue Officer (CRO) for consumption-based revenue and reporting into Business Finance. This is one of the most analytically demanding and commercially influential finance roles in the business: revenue is inherently variable, forecasting is a competitive advantage, and - unlike seat-based SaaS - there is no clean ARR number to anchor the plan. Revenue is a function of what customers actually use.

This position partners closely with the CRO leadership team, Revenue Operations, Sales Operations, Customer Success, Product Finance, COGS finance and the enterprise consumption-modeling (Data Finance) team to ensure commercial decisions are grounded in sound financial analysis. The role focuses on forecast narrative, pipeline-to-consumption conversion, customer and segment risk & opportunity, deal economics, and go-to-market efficiency - translating enterprise model outputs and usage economics into clear commercial implications, trade-offs, and recommendations.

The overriding objective is to enable better CRO decisions and forecast explainability - on deals, pricing guardrails, and go-to-market investment - by turning complex consumption dynamics into a clear financial narrative and actionable recommendations.

Work Location

This is a work from home position within the U.S.

The Main Responsibilities

Main Responsibilities

  • Serve as the primary finance partner to the CRO and CRO leadership team for consumption-based revenue, and act as the finance voice in major commercial decisions.
  • Translate enterprise consumption forecasts and usage economics into commercial insights, forecast narratives, and action plans across segments, customers, pipeline, and go-to-market motions.
  • Provide finance support on pricing guardrails and deal structures without owning enterprise models, product assumptions, or cost foundations.

Forecast Narrative, Planning & Business Reviews

  • Translate enterprise consumption forecasts into CRO forecast narratives and rolling outlooks spanning committed ARR, consumption run rates, draw-down schedules, and overage projections.
  • Lead monthly business reviews (MBRs) with CRO leadership, providing insight into consumption trends, forecast risks, and plan variances.
  • Apply committed-to-consumed revenue bridges to quantify gaps between contractual commitments and expected revenue consumption, and explain key drivers.
  • Analyze the pipeline-to-commitment-to-consumption conversion path, identifying where bookings are strong but consumption is lagging.
  • Partner with Revenue Operations to ensure CRM, usage, and financial data align and support a consistent commercial narrative.

Performance, Customer & Segment Analytics

  • Own customer- and segment-level revenue risk and opportunity analysis, translating usage-health signals into quantified financial impacts.
  • Maintain portfolio health KPIs, including consumption rates, draw-down velocity, overage revenue, usage NRR, consumption churn, and usage-based LTV.
  • Identify early warning signs of consumption risk and quantify revenue impact before churn events occur.
  • Deliver cohort-level analysis on consumption growth, usage contraction, and overage-driven expansion while differentiating structural and seasonal trends.
  • Partner with Customer Success on usage-health scoring and post-sale consumption strategies.

Deal Economics, Pricing & GTM Efficiency

  • Serve as the CRO's finance partner on consumption-based deal structures, including committed-spend floors, overage rates, discount tiers, and draw-down terms.
  • Model the economics of large deals to assess whether commitments align with expected usage.
  • Support pricing-model evaluations, including pure consumption, hybrid, and tiered usage models, along with ASC 606 revenue-recognition considerations.
  • Maintain discount guardrails and approval thresholds in partnership with Sales Operations and Legal.
  • Provide financial insights on GTM efficiency, including CAC payback, usage-driven expansion, seller productivity, and demand-generation ROI.

Cross-Functional Partnership & Leadership

  • Collaborate with Revenue Finance, Product Finance, Data Finance, and COGS teams to maintain a single, integrated financial perspective.
  • Partner with the CRO and HR to design compensation plans and SPIFs that align seller behavior with consumed revenue.
  • Contribute revenue organization insights to executive, senior leadership, and Board materials through enterprise FP&A processes.
  • Serve as a trusted advisor, influencing commercial decisions through data-driven analysis and storytelling.
  • Drive continuous improvement of consumption-finance processes, tools, and analytical capabilities.
What We Look For in a Candidate

Required

  • Bachelor's degree in Finance, Accounting, Economics, or a related field.
  • 12+ years of progressive experience in financial planning and analysis, business finance, or commercial finance, including senior-level business partnering.
  • Direct experience with consumption-, usage-based, or hybrid pricing models, and building or leveraging usage-based revenue forecast models.
  • Prior experience supporting a revenue, sales, or commercial organization (e.g., CRO), including exposure to deal-desk or commercial-finance structures.
  • Strong analytical and financial modeling skills, including dynamic, scenario-based forecasting.
  • Excellent communication and executive presence, with the confidence to challenge senior stakeholders with data-driven insights and translate financial concepts for non-finance audiences.
  • Strong data fluency and experience working with large usage datasets.
  • Solid understanding of ASC 606 revenue recognition, including variable consideration, usage-based contracts, and pre-purchase arrangements.
  • Proficiency with financial systems and tools such as Excel, Power BI, and CRM platforms (e.g., Salesforce).
  • Ability to operate effectively in a fast-paced, matrixed environment with strong adaptability, collaboration, and results orientation.

Preferred

  • Experience in cloud infrastructure, data platforms, API-first, or other consumption-based businesses.
  • SQL skills and familiarity with usage-data platforms and data warehouses, including Snowflake, Databricks, and BigQuery.
  • Experience with complex contract structures, including committed spend, overages, and draw-down mechanics.
  • Familiarity with consumption-based sales compensation and quota-attainment models.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$174,876 - $233,168 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$183,621 - $244,827 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$192,364 - $256,486 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits Bonus Structure

#LI-Remote

Requisition #: 342867

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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