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Customer Success Operations Jobs in Portland, OR

Epiq

Customer Success Manager

Portland, OR · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... Partner closely with Sales, Product, and Operations teams * Provide customer feedback that helps ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums * Develops three-year customer success roadmaps ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums * Develops three-year customer success roadmaps ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums * Develops three-year customer success roadmaps ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Customer Success Specialist Department: Sales / Marketing Employment Type: Full Time Location: US ... operational excellence, technical support, and distributor enablement.This position can be based ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Customer Success Specialist Department: Sales / Marketing Employment Type: Full Time Location: US ... operational excellence, technical support, and distributor enablement. This position can be based ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the ... and Operations. What Makes This Role Great: In this role, you will be the ultimate internal ...

Entrada Ventures

Customer Success Manager

Portland, OR · On-site

$110 - $160/hr

About the Role We're looking for a Senior Customer Success Manager to own the post-sale ... Every team -- engineering, sales, operations -- runs on AI tooling daily. * Founder-led ...

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

... operational priorities, and growthobjectives. This role is ideal for someone who understands the ... Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ...

New

UL

Customer Success Executive

Vancouver, WA · On-site

$80K - $108K/yr

Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums * Develops three-year customer success roadmaps ...

New

UL Solutions

Customer Success Executive

Vancouver, WA · Hybrid

$148K - $182K/yr

Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums * Develops three-year customer success roadmaps ...

UL Solutions

Customer Success Executive

Vancouver, WA · Hybrid

$148K - $182K/yr

Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums * Develops three-year customer success roadmaps ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Portland, OR

Customer Success Operations information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do customer success operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are popular job titles related to Customer Success Operations jobs in Portland, OR?

For Customer Success Operations jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Portland, OR look for?

The top searched job categories for Customer Success Operations jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Success Operations jobs?

Cities near Portland, OR with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,090 per year, or $42.4 per hour.

Customer Success Operations

Maddox Industrial Transformer

Battle Ground, WA • On-site

$64K - $69K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Customer Success Operations

Battle Ground, WA

About Maddox

Maddox is the nation's leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/

About Maddox + You

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues.

This position is one of Maddox's oldest commercial positions, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical in this role.

More About You:
  • You are technically savvy with modern platforms (Google Suites, etc). If you prefer a more old-school approach (i.e., stacks of sticky notes), you will struggle in this role.
  • You have keen attention to detail and can perform recurring tasks accurately and precisely, particularly regarding data entry.
  • You are autonomous and capable of managing your own time and workflows.
  • You are comfortable with phone communication and able to think quickly on your feet during conversations.
  • You are capable of balancing multiple tasks without becoming overwhelmed.
  • You welcome constructive feedback to help you develop in your role.
Basics
  • Full-time. The schedule is generally 7:00 AM - 4:00 PM.
  • Drug-free workplace.
Comprehensive Full-Time Benefits, including:
  • 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
  • Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
  • Paid paternity/maternity leave
  • 401k with 100% match up to 8% of wages.
  • Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.
Skills & Experience

Experience with ERP systems is great, but not required. If you are aligned with our Core Values and have a teachable attitude, you are a candidate for this position.

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

Compensation & Benefits

Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits

Annual Range

$64,400 - $69,600 USD

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