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Customer Success Operations Jobs in Portland, OR

ZoomInfo

GTM Success Manager III

Vancouver, WA · On-site

$90K - $105K/yr

Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and ...

ZoomInfo

Senior GTM Success Manager

Vancouver, WA · On-site

Great understanding of world-class go-to-market process, including how revenue operations, enablement leaders, sales managers, customer success leaders and individual contributors think and operate

Propheticsoftware

Revenue Operations Manager

Portland, OR · On-site

$120 - $180/hr

Full ownership of the processes and systems that GTM teams -- marketing, sales, and customer success -- run on. You'll partner closely with Finance to keep data and reporting aligned with the numbers ...

Clio

Manager, Sales Operations

Vancouver, WA

Revenue Operations has one job-to drive growth by accelerating our revenue-generating teams ... We directly support Sales, Marketing, and Customer Success by providing insights, reducing friction ...

Entrada Ventures

Revenue Operations Manager

Portland, OR · On-site

$120 - $180/hr

About the Role We're looking for a Revenue Operations Manager to work as the functional and ... sales, and customer success -- run on. You'll partner closely with Finance to keep data and ...

Convergence Networks

vCISO

Milwaukie, OR · On-site

$140 - $190/hr

Milwaukie, OR 97222 • CUSTOMER SUCCESS - SCA, PORTLAND, LANSING, SEATTLE (Hybrid Position ... of their operations. vCISOs are responsible for assisting new and existing clients with ...

Autodesk

Manager, Technical Adoption, AMER

Portland, OR · On-site

$97K - $174K/yr

Engage and collaborate with the customer success organization to communicate operational details and provide information on adoption service effectiveness * Drive communication across the ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Portland, OR

Customer Success Operations information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do customer success operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are popular job titles related to Customer Success Operations jobs in Portland, OR?

For Customer Success Operations jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Portland, OR look for?

The top searched job categories for Customer Success Operations jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Success Operations jobs?

Cities near Portland, OR with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,090 per year, or $42.4 per hour.

Customer Success Account Manager - Premier - Portland Metro

United Parcel Service (UPS)

Portland, OR

Full-time

Posted 3 days ago

New

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,351 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Portland-Metro, Eugene, Medford, and Bend, OR

Summary

The Premier Customer Success Supervisor will oversee and nurture relationships with our Premier customers. The Premier Customer Success Supervisor will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Premier Customer Success Supervisor will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Premier Customer Success Supervisor will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience. The Premier Customer Success Supervisor will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management

  • Serve as the primary point of contact and advocate for designated accounts.
  • Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues.

Value Creation / Strategic Engagement

  • Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn.
  • Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience.
  • Assess the customer's business objectives, challenges, and success metrics to ensure UPS alignment to customer needs.
  • Develop and execute tailored success plans, driving adoption and maximizing ROI.
  • Create strategies for upselling / cross-selling opportunities to drive account growth.
  • Regularly create QBRs/QVPs for customers.

Analytics / Reporting

  • Monitor customer mix and performance metrics to support balanced retention efforts.
  • Update UPS DRIVE with retention data and plan next steps for churn prevention / growth.
  • Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings.

Qualifications:

  • Demonstrated capability to manage high-value accounts with a customer-centric approach.
  • Exceptional problem-solving skills.
  • Outstanding communication skills across various platforms.
  • 3 to 5 years in customer success, account management, or other customer-facing roles.
  • Proven ability to balance proactive customer engagement and process efficiency.
  • Growing expertise in medium/large customer relationship management.
  • Bachelor's degree in business, marketing, or a related field (preferred).

The internal job posting will close 11:59pmEST 8/27/26 for all employees.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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