Role Overview Own post-sale project coordination, customer success, and LPR portfolio management ... Operations Support (First 6 Months) * Assist dispatch/scheduling; support sales quotes, calls ...
Role Overview Own post-sale project coordination, customer success, and LPR portfolio management ... Operations Support (First 6 Months) * Assist dispatch/scheduling; support sales quotes, calls ...
Customer Success Manager
$126.72K - $174.25K/yr
Customer Success Manager Date: May 13, 2026 Location: North Carolina, NC, US Virginia, VA, US Florida, FL, US New Hampshire, NH, US Pennsylvania, PA, US New York, NY, US Vermont, VT, US New Jersey ...
Customer Success Manager
$126.72K - $174.25K/yr
Customer Success Manager Date: May 13, 2026 Location: North Carolina, NC, US Virginia, VA, US Florida, FL, US New Hampshire, NH, US Pennsylvania, PA, US New York, NY, US Vermont, VT, US New Jersey ...
Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in ... operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide ...
Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in ... operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide ...
Senior Customer Success Manager
$80K - $95K/yr
Senior Customer Success Manager Since day one, the Relo Metrics team has pushed past traditional ... management and operational support that retains and grows client accounts * Develop strategic ...
Senior Customer Success Manager
$80K - $95K/yr
Senior Customer Success Manager Since day one, the Relo Metrics team has pushed past traditional ... management and operational support that retains and grows client accounts * Develop strategic ...
Customer Success Manager Insurance powers almost everything, and yet the systems behind it are still held together with spreadsheets and manual processes. AgentSync is fixing that. We build modern ...
Customer Success Manager Insurance powers almost everything, and yet the systems behind it are still held together with spreadsheets and manual processes. AgentSync is fixing that. We build modern ...
Customer Success Manager (Northeast / NJ) Hybrid - New Jersey/New York For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful ...
Customer Success Manager (Northeast / NJ) Hybrid - New Jersey/New York For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Batavia, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Batavia, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Palmyra, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Palmyra, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
East Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
East Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Farmington, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Farmington, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Newark, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Newark, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Geneseo, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Geneseo, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
East Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
East Rochester, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Brockport, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Operations Manager
Brockport, NY · On-site
$46K - $52K/yr
Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...
Customer Success Operations Manager information
See Rochester, NY salary details
$43.9K - $52.1K
3% of jobs
$52.1K - $60.2K
0% of jobs
$60.2K - $68.4K
3% of jobs
$68.4K - $76.6K
2% of jobs
$76.6K - $84.7K
2% of jobs
$84.7K - $92.9K
3% of jobs
$92.9K - $101K
1% of jobs
$101K - $109.2K
1% of jobs
$109.2K - $117.4K
0% of jobs
$117.4K - $125.5K
1% of jobs
$126.3K is the 25th percentile. Wages below this are outliers.
$125.5K - $133.7K
83% of jobs
$43.9K
$122K
$133.7K
How much do customer success operations manager jobs pay per year?
As of May 30, 2026, the average yearly pay for customer success operations manager in Rochester, NY is $122,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?
A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.
How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?
A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What is a Customer Success Operations Manager?
A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.
What is the difference between Customer Success Operations Manager vs Customer Success Specialist?
| Aspect | Customer Success Operations Manager | Customer Success Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpful | Often entry-level; customer success or communication certifications beneficial |
| Work Environment | Focuses on process optimization, data analysis, and cross-department collaboration | Engages directly with customers, providing support and onboarding |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to streamline customer success functions | Common across various industries for customer support roles |
The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.
What job categories do people searching Customer Success Operations Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Operations Manager jobs in Rochester, NY are:
- Customer Success Manager
- Customer Success Manager Remote
- Strategic Customer Success Manager
- Director Customer Success Manager Remote
- Scaled Customer Success Manager
- Senior Customer Success
- Overnight Virtual Customer Success Manager
- Sr Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Weekend Customer Success Manager
What cities near Rochester, NY are hiring for Customer Success Operations Manager jobs? Cities near Rochester, NY with the most Customer Success Operations Manager job openings:
Other
Posted 4 days ago
Job description
Role Overview
Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.
Key Responsibilities
LPR Project Management
- Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
- Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
- Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.
- Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
- Monitor renewals/recerts for named accounts.
- Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.
- On-time LPR delivery with compliance and customer confidence.
- Smooth onboarding independence in 90 days; high satisfaction/referrals.
- Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.
- Organized project manager with customer focus; experience in coordination, installs, or ops.
- Strong communicator; tech-curious (CRM/AI a plus).
- Pass background check.