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Customer Success Operations Manager Jobs in Rochester, NY

Byrne Dairy and Deli

Operations Manager

Canandaigua, NY · On-site

$46K - $52K/yr

Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...

Byrne Dairy and Deli

Operations Manager

Walworth, NY · On-site

$46K - $52K/yr

Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...

Byrne Dairy and Deli

Operations Manager

Geneseo, NY · On-site

$46K - $52K/yr

Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...

Byrne Dairy and Deli

Operations Manager

Lakeville, NY · On-site

$46K - $52K/yr

Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...

Byrne Dairy and Deli

Operations Manager

Canandaigua, NY · On-site

$46K - $52K/yr

Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...

Byrne Dairy and Deli

Operations Manager

Brockport, NY · On-site

$46K - $52K/yr

Ensuring customer loyalty by providing exceptional customer service, responding to customer ... success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also ...

Amazon

Operations Manager

Greece, NY · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Greece, NY

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Rochester, NY · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Tuff Shed

Operations Manager

Victor, NY · On-site

$80K - $85K/yr

... the success of our Rochester Factory Store. This position offers the opportunity to make a real ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Chick-Fil-A

Operations Manager

Rochester, NY · On-site

$25/hr

The Chick-fil-A Manager plays a critical role in leading the team, providing outstanding customer ... of success, and adopt a positive growth mindset that will stay with them for a lifetime - while ...

NABIS

Operations Manager

Rochester, NY

$80K/yr

Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is ... The Operation Manager will report to the New York Director of Operations and will be responsible ...

NABIS

Operations Manager

Rochester, NY · On-site

$80K/yr

Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is ... The Operation Manager will report to the New York Director of Operations and will be responsible ...

Voda Cleaning & Restoration of Rochester

Be Seen First

Operations Manager

Rochester, NY · On-site

$65K - $78K/yr

Strong customer-facing background ( restoration, retail, hospitality, or service industry) * Manual ... Manage day-to-day operations, scheduling, and job flow * Respond quickly to new losses and help ...

Voda Cleaning & Restoration of Rochester

Be Seen First

Operations Manager

Rochester, NY · On-site

$65K - $78K/yr

Strong customer-facing background ( restoration, retail, hospitality, or service industry) * Manual ... Manage day-to-day operations, scheduling, and job flow * Respond quickly to new losses and help ...

Iberdrola

Manager - Customer Operations

Rochester, NY

$132K/yr

Manager - Customer Operations Location: Rochester, NY Reports to: Sr Director - Customer Service Work Type: Office The salary range for this position is based on experience level ranging from $116 ...

Iberdrola

Manager - Customer Operations

Rochester, NY · On-site

$132K/yr

Manager - Customer Operations Location: Rochester, NY Reports to: Sr Director - Customer Service Work Type: Office The salary range for this position is based on experience level ranging from $116 ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Rochester, NY

Customer Success Operations Manager information

See Rochester, NY salary details

$43.9K

$122K

$133.7K

How much do customer success operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer success operations manager in Rochester, NY is $122,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Rochester, NY? For Customer Success Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Operations Manager jobs? Cities near Rochester, NY with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $122,029 per year, or $58.7 per hour.

Operations Manager

Byrne Dairy and Deli

Canandaigua, NY • On-site

$46K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Description:
Byrne Dairy & Deli - Operations Managers - Full Time
Benefits Including Paid Vacation
Scoop Up Success with Byrne Dairy & Deli : Where Fresh Opportunities Are Always on the Menu!
Sonbyrne Sales, Inc. / Byrne Dairy & Deli a local growing, family-owned company is actively seeking an Operations Manager. We offer competitive salary and great benefits. We are dedicated to creating a work environment where employees do their best work and deeply committed to advancing our employees.
Purpose of Position
Manages the entire retail and food service department in a single Byrne Dairy & Deli store according to company policies, procedures, and federal/state requirements. In your role as an Operations Manager, you will be responsible for the smooth operation of your store and food service area, effective employee management, and delivery of exceptional customer service. This is a very hands-on role, and you will spend most of your time on the store floor working with employees and customers.
Job Responsibilities
As an Operations Manager, it will be up to you to create and build upon a positive and family-oriented culture and a profitable retail business environment, with the overall goal of helping us to continue to grow a successful organization. From overseeing financials and employee development to ensuring that the store is kept clean, you will take a direct and active role in all aspects of the day-to-day operations of your assigned store.
Your specific duties will include:
  • Ensuring customer loyalty by providing exceptional customer service, responding to customer's questions and resolving their problems and needs in a friendly, accurate and timely manner
  • Maintaining your store's gross profit and ensuring proper inventory management
  • Overseeing and recording delivery of merchandise, comparing records with merchandise ordered and reporting discrepancies in order to control costs
  • Performing human resource management duties to include supervising, training, hiring and communicating with corporate management
  • Planning and preparing work schedules and assigning employees to specific duties
  • Ensuring that payroll remains within the projected hours set by the corporate office
  • Monitoring and maintaining proper store cleanliness, appearance and maintenance as per company guidelines
  • Maintaining stock levels, inventory and stock rotation to required level
  • Protecting employees and customers by providing a safe and clean store environment

Job Requirements
As an Operations Manager, you must be the type of motivated and positive individual who enjoys rolling up your sleeves and doing whatever it takes to get the job done. You must also be highly organized and detail-oriented with strong analytic and prioritization skills. It is also important that you display excellent verbal and written communication, interpersonal and customer-service skills. Operations Managers work a minimum of 45 hours weekly.
  • High School Diploma
  • Leadership skills and a strong will to succeed
  • Minimum 3 years retail experience
  • Minimum 3 years supervisory experience
  • Equivalent combination of experience and education.
  • Supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions. Develop and/or implement new and current policies/procedures/standards and/or rules/regulations.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves. The employee must be able to lift and/or move up to 50 pounds. The employee must be able to work in varying temperatures. Working in coolers and freezers.
Benefits
As an Operations Manager with Byrne Dairy & Deli, you will be part of an established and respected family-owned company with one of the region's most recognized and popular brands. We will provide you with comprehensive online and hands-on training to prepare you for your role plus ongoing product and professional training to ensure your continued success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also plenty of room for advancement in our organization, with opportunities to move into management roles at the district level and beyond. Your hard work and professional dedication will be rewarded with a competitive compensation package that includes benefits.
Your benefits will include:
  • Medical, dental and vision coverage
  • Advanced Scheduling
  • 401(k)
  • Paid vacation
  • Paid sick leave
  • Scholarships
  • Employee recognition program

Estimated Salary: $46,000-52,000 annually
Employer's Disclaimer
  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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