We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Sr. Operations Manager
Rochester, NY · On-site
... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...
Sr. Operations Manager
Rochester, NY · On-site
... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...
Marketing Operations Manager
Rochester, NY · On-site
$75K - $100K/yr
Customer Communications - work with respective project teams on customer communications when needed ... The Marketing Operations Manager may be required to perform other duties as assigned. The expected ...
Marketing Operations Manager
Rochester, NY · On-site
$75K - $100K/yr
Customer Communications - work with respective project teams on customer communications when needed ... The Marketing Operations Manager may be required to perform other duties as assigned. The expected ...
Customer Service Supervisor
$55K - $88K/yr
People who do well in this role are strong problem solvers who can manage difficult conversations ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Customer Service Supervisor
$55K - $88K/yr
People who do well in this role are strong problem solvers who can manage difficult conversations ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Sr. Operations Manager
Rochester, NY · On-site
... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...
Sr. Operations Manager
Rochester, NY · On-site
... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...
ADC Operations Manager
Webster, NY · On-site
$60K - $65K/yr
The ADC Operations Manager oversees daily operations across assigned Attended Donation Centers ... Ensure established customer service standards are consistently met and maintained across all ADC ...
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ADC Operations Manager
Webster, NY · On-site
$60K - $65K/yr
The ADC Operations Manager oversees daily operations across assigned Attended Donation Centers ... Ensure established customer service standards are consistently met and maintained across all ADC ...
Student Success Center Associate, Part-time
Batavia, NY · On-site
$18.29/hr
Manage the central student area including scheduling appointments for SSC operation staff and ... Utilize technology to support customer service and answer students' questions. * Assist with ...
Student Success Center Associate, Part-time
Batavia, NY · On-site
$18.29/hr
Manage the central student area including scheduling appointments for SSC operation staff and ... Utilize technology to support customer service and answer students' questions. * Assist with ...
Pharmacy Operations Manager
Rochester, NY · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Rochester, NY · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Rochester, NY · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Rochester, NY · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Rochester, NY · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Rochester, NY · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Rochester, NY · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Rochester, NY · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Field Operations Manager
$88K - $100K/yr
... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Safety, quality, customer service and workforce performance will be focus of this role ensuring an ...
Field Operations Manager
$88K - $100K/yr
... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Safety, quality, customer service and workforce performance will be focus of this role ensuring an ...
Field Operations Manager
Rochester, NY · On-site
$88K - $100K/yr
... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Safety, quality, customer service and workforce performance will be focus of this role ensuring an ...
Field Operations Manager
Rochester, NY · On-site
$88K - $100K/yr
... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Safety, quality, customer service and workforce performance will be focus of this role ensuring an ...
Field Operations Manager
Rochester, NY · On-site
$88K - $100K/yr
... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Safety, quality, customer service and workforce performance will be focus of this role ensuring an ...
Field Operations Manager
Rochester, NY · On-site
$88K - $100K/yr
... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Safety, quality, customer service and workforce performance will be focus of this role ensuring an ...
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager
Geneseo, NY · On-site
$20.46 - $38.67/hr
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager
Geneseo, NY · On-site
$20.46 - $38.67/hr
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager
Geneseo, NY · On-site
$20.46 - $38.67/hr
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager
Geneseo, NY · On-site
$20.46 - $38.67/hr
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager
Geneseo, NY · On-site
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager
Geneseo, NY · On-site
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...
Customer Success Operations Manager information
See Rochester, NY salary details
$43.9K - $52.1K
3% of jobs
$52.1K - $60.2K
0% of jobs
$60.2K - $68.4K
3% of jobs
$68.4K - $76.6K
2% of jobs
$76.6K - $84.7K
2% of jobs
$84.7K - $92.9K
3% of jobs
$92.9K - $101K
1% of jobs
$101K - $109.2K
1% of jobs
$109.2K - $117.4K
0% of jobs
$117.4K - $125.5K
1% of jobs
$126.3K is the 25th percentile. Wages below this are outliers.
$125.5K - $133.7K
83% of jobs
$43.9K
$122K
$133.7K
How much do customer success operations manager jobs pay per year?
As of Jul 14, 2026, the average yearly pay for customer success operations manager in Rochester, NY is $122,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.
What is the difference between Customer Success Operations Manager vs Customer Success Specialist?
| Aspect | Customer Success Operations Manager | Customer Success Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpful | Often entry-level; customer success or communication certifications beneficial |
| Work Environment | Focuses on process optimization, data analysis, and cross-department collaboration | Engages directly with customers, providing support and onboarding |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to streamline customer success functions | Common across various industries for customer support roles |
The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.
What is a Customer Success Operations Manager?
A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.
What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?
A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.
How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?
A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Rochester, NY? For Customer Success Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Operations Manager jobs? Cities near Rochester, NY with the most Customer Success Operations Manager job openings:
Amazon rating
7.4
Based on 6,965 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent.
You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door
Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US