... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... retail customers. Pharmacy Operations Management is responsible for strategic oversight and ... Direct daily department operations while supervising a workforce of 50+ employees, including ...
... operations, and implement systems and tools that meet customer needs while supporting divisional ... shared success. About Our Process * Application review will begin immediately and will continue ...
... operations, and implement systems and tools that meet customer needs while supporting divisional ... shared success. About Our Process * Application review will begin immediately and will continue ...
Operations/Service Manager II
$22.05 - $30.45/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager II
$22.05 - $30.45/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
... operations, and implement systems and tools that meet customer needs while supporting divisional ... shared success. About Our Process * Application review will begin immediately and will continue ...
... operations, and implement systems and tools that meet customer needs while supporting divisional ... shared success. About Our Process * Application review will begin immediately and will continue ...
We are committed to supporting your success in both your professional and personal lives. Position ... Government customer across eight (8) different operational sites along the US Southern border in ...
We are committed to supporting your success in both your professional and personal lives. Position ... Government customer across eight (8) different operational sites along the US Southern border in ...
Flight Director
Lajas, PR · On-site
We are committed to supporting your success in both your professional and personal lives. Position ... Government customer across eight (8) different operational sites along the US Southern border in ...
Flight Director
Lajas, PR · On-site
We are committed to supporting your success in both your professional and personal lives. Position ... Government customer across eight (8) different operational sites along the US Southern border in ...
Customer Quality Engineer
Arecibo, PR · On-site
... operations. Supports and maintains the Quality Management System of the local unit. All aspects ... May work under direct supervision or independently. May instruct or coach junior colleagues.
Customer Quality Engineer
Arecibo, PR · On-site
... operations. Supports and maintains the Quality Management System of the local unit. All aspects ... May work under direct supervision or independently. May instruct or coach junior colleagues.
PR · On-site
... operations. Supports and maintains the Quality Management System of the local unit. All aspects ... May work under direct supervision or independently. May instruct or coach junior colleagues.
Operations/Service Manager III
$23.75 - $31.65/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
$23.75 - $31.65/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager IV
$24.30 - $32.40/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager IV
$24.30 - $32.40/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Customer Quality Engineer
Arecibo, PR · On-site
... operations. Supports and maintains the Quality Management System of the local unit. All aspects ... May work under direct supervision or independently. May instruct or coach junior colleagues.
Customer Quality Engineer
Arecibo, PR · On-site
... operations. Supports and maintains the Quality Management System of the local unit. All aspects ... May work under direct supervision or independently. May instruct or coach junior colleagues.
Operations/Service Manager V
Mayaguez, PR · On-site
$24.85 - $33.10/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager V
Mayaguez, PR · On-site
$24.85 - $33.10/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
PR · On-site
Customer Experience * Engages customers and patients by greeting them and offering assistance with ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...
Operations/Service Manager II
$20 - $26.65/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager II
$20 - $26.65/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
$22.60 - $30.15/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
$22.60 - $30.15/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
Ponce, PR · On-site
$22.60 - $30.15/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
Ponce, PR · On-site
$22.60 - $30.15/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
Fajardo, PR · On-site
$21.50 - $28.65/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
Fajardo, PR · On-site
$21.50 - $28.65/hr
... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Customer Success Operations Director information
What does a customer success operations director do?
A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.
What are the key skills and qualifications needed to thrive as a customer success operations director?
To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.
How does a customer success operations director typically collaborate with other departments to improve the customer journey?
A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.
What is the difference between Customer Success Operations Director vs Customer Success Manager?
| Aspect | Customer Success Operations Director | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees operational strategies, processes, and tools to improve customer success at a strategic level | Manages customer relationships, onboarding, and retention on a day-to-day basis |
| Required Skills | Data analysis, process optimization, cross-department collaboration | Customer communication, problem-solving, relationship building |
| Work Environment | Strategic planning, leadership meetings, cross-functional teams | Customer interactions, support sessions, account management |
The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.
What are popular job titles related to Customer Success Operations Director jobs in Puerto Rico?
For Customer Success Operations Director jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Director jobs in Puerto Rico look for?
The top searched job categories for Customer Success Operations Director jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Customer Success Operations Director jobs?
Cities in Puerto Rico with the most Customer Success Operations Director job openings:
Full-time
Re-posted 12 days ago
Cardinal Health rating
7.8
Based on 338 frontline employees who took The Breakroom Quiz
127th of 888 rated healthcare providers
Job description
What Pharmacy Operations Management contributes to Cardinal Health
Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that serve acute care, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers. Pharmacy Operations Management is responsible for strategic oversight and leadership direction within the Pharmacy Operations function.
Responsibilities
Qualifications
What is expected of you and others at this level
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that serve acute care, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers. Pharmacy Operations Management is responsible for strategic oversight and leadership direction within the Pharmacy Operations function.
Responsibilities
- Oversee pharmaceutical night shift warehouse operations, efficient order fulfillment and timely distribution of medications in accordance with established operational standards.
- Plan, coordinate, direct, and evaluate administrative activities as delegated by the VP of Operations, including inventory management, operational efficiency projects, risk mitigation initiatives, and the development and implementation of policies and procedures.
- Direct daily department operations while supervising a workforce of 50+ employees, including supervisor and business support staff.
- Implement and maintain processes and procedures to ensure compliance with all applicable regulations governing the receipt, storage, handling, and distribution of medications, as well as inventory and expense controls.
- Provides pharmacist support and oversight for operations at pharma and medical warehouse locations.
- Manage the day-to-day operations of the night shift operations. Monitor performance to ensure departmental goals and service standards are consistently achieved.
- Maintain pharmacist certification records and oversee database access privileges and security controls to ensure compliance, data integrity, and confidentiality.
- Collaborate with cross-functional departments, such as EHS, IT, Customer Service, and Opex, to support seamless pharmacy and warehouse operations.
- Lead recruitment, onboarding, training, and performance management activities for subordinates, including competency assessments and related documentation.
- Participate in internal and external meetings, providing operational expertise and recommendations to support effective collaboration across functional areas.
- Lead and assist in the execution of strategic initiatives designed to reduce costs, improve operational efficiency, and support sustainable business growth.
- Assume responsibility for Quality Assurance monitoring, regulatory compliance activities, and the preparation of month-end operational reports.
- Perform other duties, responsibilities, and special projects as assigned.
- Serve as a backup for the day shift manager
Qualifications
- Bachelor Degree in Pharmacy is Required, PharmD is preferred.
- Puerto Rico Pharmacy Active License, Registration and Certifications are required for this role
- 5 or more years of pharmacist experience, preferred
- Supervisory experience is required.
- Strong analytical skills, leadership, conflict resolution and communication abilities.
- Distribution or manufacturing background experience is a plus.
- Bilingual English and Spanish is required
- Microsoft office Knowledge is required
- Must be able to work in rotative shifts if necessary.
- Must be available to work on night shift 6:00pm-3:00am
What is expected of you and others at this level
- Manage department operations and supervises professional employees, front line supervisors and/or business support staff
- Participate in the development of policies and procedures to achieve specific goals
- Ensure employees operate within guidelines
- Decisions have a short term impact on work processes, outcomes and customers
- Interact with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
- Interaction normally involve resolution of issues related to operations and/or projects
- Gains consensus from various parties involved
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
What Cardinal Health employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Cardinal Health
Sourced by ZipRecruiter
Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.
Industry
Medical equipment and supplies manufacturing
Company size
10,000+ Employees
Headquarters location
Dublin, OH, US
Year founded
1971