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Customer Success Operations Director Jobs in Puerto Rico

Tidal Basin Holdco, LLC

Operations Manager

Guaynabo, PR · On-site

Determine and direct staff needed to accomplish tasks * Work with construction contractors to meet ... Knowledge of customer service principles and practices * Ability to effectively manage and work ...

Elevance Health

PR · Hybrid

This role is also responsible for utilizing various customer technology platforms, directing ... Oversees Carelon Global Solutions PR facilities including all maintenance operations. * Facilitates ...

Weil Group, Inc

IT Director

Hatillo, PR · Hybrid

... business operations, supply chain, and customer service. * Establish project governance ... Demonstrated success managing multiple enterprise-scale projects and programs simultaneously.

Weil Group, Inc

IT Director

Hatillo, PR · On-site

$120 - $150/hr

Billing and financial operations * Ensure seamless integration across Sales, Customer Service ... Demonstrated success managing multiple enterprise-scale projects and programs simultaneously.

Weil Group, Inc.

IT Director

Hatillo, PR · On-site

... business operations, supply chain, and customer service. • Establish project governance ... success managing multiple enterprise-scale projects and programs simultaneously. • Experience ...

Waste Connections Inc

$105K - $115K/yr

We work in an environment where self-directed, empowered individuals know their work matters ... We treat our customers and teammates with respect, and earn it through the service we provide.

Waste Connections of Canada

$105K - $115K/yr

We work in an environment where self-directed, empowered individuals know their work matters ... We treat our customers and teammates with respect, and earn it through the service we provide.

Sartorius AG

Head of Operations Yauco

Yauco, PR · On-site

$150 - $190/hr

... success leading through multiple organizational layers and managing large cross‑functional teams.Extensive knowledge of GMP, EHS, cost control, and production planning in high-complexity ...

Burlington

Operations Manager V

San Juan, PR · On-site

$24.85 - $33.10/hr

... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Crateandbarrel

... for success in this fast-paced role. A day in the life as an Operations Associate... * Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy ...

CERES

PR

$22 - $27/hr

Success in the first 12 months includes establishing a reliable weekly operations briefing system ... Support special projects and operational initiatives as assigned by the Executive Director.

Burlington

Operations Service Manager

Puerto Real, PR

$23.20 - $30.95/hr

... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager

Carolina, PR

$23.10 - $32.55/hr

... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Saks OFF 5TH

Assistant Store Director

Las Piedras, PR · On-site

The company is reimagining traditional off-price with a digitally-native model focused on customer ... success managing a selling workforce and achieving results * Proficiency in utilizing available ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Director JobsCustomer Success Operations Director Jobs in Puerto Rico

Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are popular job titles related to Customer Success Operations Director jobs in Puerto Rico?

For Customer Success Operations Director jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Puerto Rico look for?

The top searched job categories for Customer Success Operations Director jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Success Operations Director jobs?

Cities in Puerto Rico with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you

Operations Manager

Tidal Basin Holdco, LLC

Guaynabo, PR • On-site

Temporary

Re-posted 10 days ago

Job description

Tidal Basin seeks a qualified Operations Manager for the Community Energy and Water Resilience Installations (CEWRI) Program, developed by the Puerto Rico Department of Housing (PRDOH). The Program was created in response to island-wide power outages and potable water disruptions resulting from hurricanes Maria and Irma, which have continued to complicate recovery across the Island. CEWRI is designed to promote energy efficiency, reliability, and renewable resources, along with water efficiency and security, via the installation of photovoltaic panels with battery backup and water storage systems.
Position Summary
The Operations Manager (OM) reports to the Program Manager and assists with the overall execution of the CEWRI program. The OM primarily oversees daily field operations, ensuring that these operations are performed in the most efficient manner. The Operations Manager oversees standards of performance, safety policies, and procedures, and will work onsite directing staff operations under the guidance of the Program Manager. Working closely with the PRDOH environmental team, the OM ensures all environmental reviews are completed and submitted satisfactorily.
Duties/Responsibilities:
A successful Operations Manager works to ensure a high standard of performance in field operations and fosters a professional and cooperative work environment. Specific duties may include:
  • Oversee and ensure the efficiency of daily field operations
  • Adjust internal and overall Program policies, as necessary, to uphold standards of performance and safety
  • Identify any program concerns to PRDOH, and provide solutions to mitigate concerns
  • Determine and direct staff needed to accomplish tasks
  • Work with construction contractors to meet environmental requirements and take corrective action if necessary
  • Ensure all environmental reviews are prepared and submitted
  • Help to assess and maximize project performance
  • Maintain knowledge of CDBG-DR policies, procedures, and regulatory requirements
  • Ensure project activities are performed at or exceeding industry standards
  • Provide on-call status reports and progress reviews if necessary
  • Perform other duties as needed

Required Skills and Competencies:
  • Strong interpersonal and problem-solving skills
  • Knowledge of customer service principles and practices
  • Ability to effectively manage and work with project staff
  • Strong verbal and written communication skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to work independently and proactively identify key steps to complete requested client outcomes
  • Excellent client relations and an understanding of local, state, and federal government structure

Required Education and Experience:
  • Professional Engineer or Architect, in compliance with Puerto Rico's Act Number 173 of August 12, 1988, as amended
  • Renewable Solar Energy Installer (Photovoltaic) Certificate from the Public Energy Policy Program
  • 5+ years experience in project management
  • Proficiency in MS Office Suite
  • Excellent verbal and written competency in both Spanish and English

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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