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Customer Success Manager Jobs in Springfield, MA

Milliman

Strategic Data Partnership Manager

Windsor, CT · Remote

Manage relationships with current data and technology partners -- ensuring they remain productive ... Drive customer success with data. Partner with data science and cross-functional teams to address ...

ALVEST

Customer Care Manager

Windsor, CT · On-site

$80K - $90K/yr

Join the TLD team, and be a part of our continued success as the industry leader in the Ground Support Equipment industry. Position Summary The Customer Care Manager leads a team of Customer Service ...

Deloitte

Customer Deployment Specialist

Hartford, CT · On-site

Partner with customer information technology, identity and access management, and security stakeholders to establish governance models, success plans, and implementation approaches. * Drive customer ...

Aston Carter

Administrative Support

Enfield, CT · On-site

$22.75/hr

Customer Success Coordinator No Call Center Experience Required | Paid Training | Career Growth ... Manage multiple priorities in a fast-paced environment What We're Looking For Qualifications * High ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, MA

Customer Success Manager information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Springfield, MA?

The most popular types of Customer Success jobs in Springfield, MA are:

What job categories do people searching Customer Success Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Success Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Success Manager jobs?

Cities near Springfield, MA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.

Urgent Customer Service Representative

Aston Carter

Hartford, CT • On-site

$16.25 - $22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Coordinator

No Call Center Experience Required | Paid Training | Career Growth Available

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About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US

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