Customer Success Manager Jobs in Springfield, MA

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
I. Job Summary
Concurrently manage defined end-to-end projects for multiple customers that impact all areas of the organization. Primary function is to ensure that projects are completed on time and to scope of work required. In addition, the Launch- Project Manager also provides detailed reporting to customers and internal departments and provides status updates/presents to clients on a daily basis. Must be a leader within the organization and set the tone within the department to ensure a professional workplace.
II. Essential Duties and Responsibilities

• Manage defined projects for permanent services from customer order through billing including new customer implementations, contract renewals, existing customer projects and de-implementations.
• Interact with clients, sales and other departments to understand client scope of project and requirements, and ensure all departments are aligned with approach.
• Serve as Project Managers for all implementations and de-implementations including managing, tracking and reporting of all progress. Also provides assessment and recommendations to sales, clients and management through project progression including identifying any areas of risk.
• Work cross functionally with other departments including Vendor relations, WM Market Areas and WMCS to ensure services are procured, implemented, executed, and invoiced accurately to clients.
• Create and execute project plans and reporting for all projects. Provide any reporting needed to management, sales and clients.
• Manage internal processes and teams to ensure projects are initiated and completed in a timely manner and communicate any risks.
• Analyze data to create vendor bid documents for procurement of services to fulfill contractual obligations by Vendor Relations department and ensure proper margins are met.
• Lead meetings with employees, sales and external customer/vendors to track projects progress against critical path dates and dependencies.
• Assists with special projects within Launch department or as part of cross-functional teams as required or assigned.
• Work independently to meet timelines and deliverables.
• Deliver on time and to scope results to internal/external clients.
• Present project deliverables to clients and explain those results.
• Communicate standard processes to internal and external clients and assist Sales in the management of client.expectations.
• Provide issue mitigation and resolve escalations.
• This job has no direct supervisory duties, but will need to lead and influence other teams not reporting to the Project Manager in order to ensure deliverable timelines and requirements are met.

III. Qualifications
A. Required Qualifications

• Bachelor's Degree in Project Management, Sustainability Accounting, Environmental Science, or a related field; or in lieu of degree,
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 2 years of relevant experience in a project management role (in addition to education requirement)

B. Preferred Qualifications

• Program & Project Management\Certified Project Management Professional (PMP)
• Program & Project Management\CAPM - Certified Associate In Project Mgmt.
• Six Sigma Certification

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
The expected base pay range for this hybrid position is $68,400- $78,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
About Us
ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.
About the Team
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.