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Customer Success Manager Jobs in Springfield, MA

Acosta

Customer Manager

Hartford, CT · On-site

$52K - $65K/yr

Join our team as a Customer Manager and take charge of managing our principals' business within ... Complete special projects as requested, contributing to the overall success of the team.

LIMRA AND LOMA

Contact Center Manager

Windsor, CT · On-site

What You Bring: * 5+ years experience in Customer Success/Sales * 3 -5 years' experience managing employees * Strong verbal and written communication skills * Bachelor's degree in Business ...

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Showing results 1-20

All JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, MA

Customer Success Manager information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer success manager in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Success Manager can earn $10,000 or more per month, especially in high-growth industries or with significant experience and performance bonuses. Success in this role often depends on strong communication skills, industry knowledge, and the ability to manage client relationships effectively, rather than formal degrees.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a customer success manager?

A customer success manager (CSM) is responsible for building strong relationships with clients to ensure they are satisfied with a company's products or services. They onboard new customers, provide ongoing support, address issues, and help clients achieve their goals, often using customer relationship management (CRM) tools. CSMs aim to improve customer retention and promote product adoption through proactive communication and problem-solving.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant business ownership, and may involve demanding schedules or high responsibility levels.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay $500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain sales roles, investment bankers, and technology executives with significant experience and responsibilities also reach this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, MA? The most popular types of Customer Success jobs in Springfield, MA are:
What job categories do people searching Customer Success Manager jobs in Springfield, MA look for? The top searched job categories for Customer Success Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Success Manager jobs? Cities near Springfield, MA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.
Ryder's Customer Engagement Manager

Ryder's Customer Engagement Manager

Ryder

Hartford, CT • On-site

$62K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Ryder rating

7.1

Company rating: 7.1 out of 10

Based on 493 frontline employees who took The Breakroom Quiz

190th of 341 rated logistics

Job description

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

Job Description:

  • Location: Hartford, CT
  • Schedule: Monday to Friday, Business Hours
  • Employment Type: Full time, Full Benefits
  • Pay Rate/Salary: $62,000 to $65,000 + commission

Why Ryder

Ryder is one of North America's most trusted names in fleet management and supply chain solutions -- and the Customer Engagement Manager role puts you at the center of it all. This is a relationship-first sales position where your success is built on understanding your customers' businesses deeply, solving real problems, and growing accounts over time. If you're a consultative seller who thrives on autonomy, values long-term relationships over one-time transactions, and wants the backing of a Fortune 500 brand, this role was built for you.

What You'll Do

As a CEM, you'll own a portfolio of accounts and serve as the primary point of contact for everything Ryder. Your work spans sales, relationship management, and cross-functional coordination -- no two days look the same.

Account Growth and Sales

  • Own and grow a book of business with clear targets for revenue and profitability
  • Develop and execute a sales penetration plan to expand Ryder's share of wallet within existing accounts
  • Identify and present upsell opportunities across Ryder's full service portfolio -- including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services
  • Build relationships with all buying influencers within your accounts, not just the primary contact
  • Segment your account base by growth potential, retention priority, and risk -- and work each bucket strategically

Customer Success and Retention

  • Serve as the go-to resource for your customers, ensuring contracted services are delivered and expectations are met
  • Conduct regular account reviews and monitor customer satisfaction results
  • Proactively identify and resolve issues before they escalate
  • Educate customers on new services, policy changes, and best practices to help them get the most out of their Ryder relationship
  • Facilitate smooth handoffs as accounts grow into more complex Ryder service tiers

Market and Competitive Intelligence

  • Develop a strong working knowledge of your customers' industries, operations, and goals
  • Stay current on competitive alternatives in the market and use that knowledge to protect and grow your accounts
  • Maintain accurate, up-to-date records in Ryder's CRM

What We're Looking For

  • Bachelor's degree in business, marketing, transportation, or equivalent experience
  • At least 2 years of customer-facing sales experience
  • At least 2 years of customer service or account management experience
  • Proven negotiation and consultative selling skills
  • Comfortable with contractual leasing concepts and pricing discussions
  • Strong relationship builder who can engage stakeholders at multiple levels
  • Self-directed with the ability to manage a portfolio independently

What You'll Gain

  • A defined book of business with real ownership and room to grow it
  • Exposure to Ryder's full suite of services -- giving you broad industry knowledge and strong career mobility
  • The resources of a Fortune 500 company behind every customer conversation
  • A career path that can lead to larger, more complex accounts and senior sales roles
  • Competitive compensation with performance-based upside

Ryder is an Equal Opportunity Employer.

Let me know if you'd like pay, schedule, or location details added, or any section adjusted.


Qualifications

  • Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required

  • 2 years or more experience providing service to customers., Required

  • 2 years or more experience selling to customers., Required


Travel

Yes, Greater than 60%

Job Category

Outside Sales

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$62,000

Maximum Pay Range:

$65,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughwww.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder atcareers@ryder.comor800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

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