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Work From Home Remote Customer Success Jobs in Springfield, MA

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Work From Home Remote Customer Success information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do work from home remote customer success jobs pay per year?

As of Jul 27, 2026, the average yearly pay for work from home remote customer success in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is the difference between Work From Home Remote Customer Success vs Work From Home Remote Customer Support?

AspectWork From Home Remote Customer SuccessWork From Home Remote Customer Support
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentProactive engagement, account management toolsReactive support, help desk software
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, IT skills

While both roles involve remote customer interaction, Customer Success focuses on proactive relationship management and product adoption, whereas Customer Support emphasizes reactive problem resolution. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Work From Home Remote Customer Success jobs in Springfield, MA? For Work From Home Remote Customer Success jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Work From Home Remote Customer Success jobs in Springfield, MA look for? The top searched job categories for Work From Home Remote Customer Success jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Work From Home Remote Customer Success jobs? Cities near Springfield, MA with the most Work From Home Remote Customer Success job openings:
Work From Home Remote Customer Success jobs near you

Remote Customer Service Representative (Connecticut Residents Only)

Expivia Interaction Marketing

Hartford, CT • Remote

$18 - $19.50/hr

Full-time

Medical

Posted 13 days ago

Job description

Remote Customer Service Representative

Remote | Connecticut Residents Only

Pay: $18.00-$19.50 per hour
Schedule: Full-Time | Monday - Friday | 8:30 AM - 5:00 PM

No Cold Calling No Sales Paid Training

100% Remote

Connecticut Residents Only


Work From Home. Help Others. Grow With Expivia.

At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day.


We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team. If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you.


Why You'll Love Working at Expivia

100% Remote Position
Competitive Pay: $18.00-$19.50 per hour
Paid Training from Day One
Health Insurance Available
Paid Holidays
Supportive Leadership & Team Environment
Ongoing Coaching & Development
Career Growth Opportunities


What You'll Do

As a Customer Service Representative, you'll be the first point of contact for individuals seeking information and assistance. Every interaction is an opportunity to provide exceptional service while helping people connect with important community resources.


Your responsibilities will include:

  • Professionally answer inbound customer inquiries.
  • Listen carefully to understand each customer's needs.
  • Provide accurate information and connect customers with available community resources.
  • Research programs and services to best assist callers.
  • Accurately document customer interactions.
  • Maintain confidentiality while following company procedures.
  • Deliver an outstanding customer experience on every interaction.


What We're Looking For

We're looking for people who are:

  • Passionate about helping others.
  • Excellent communicators and active listeners.
  • Patient, empathetic, and solution-oriented.
  • Comfortable using multiple computer applications.
  • Dependable, organized, and detail-oriented.
  • Self-motivated and successful working remotely.


Minimum Qualifications

  • High School Diploma or GED required.
  • Must currently reside in the state of Connecticut.
  • Previous customer service, call center, healthcare, human services, social services, or related experience preferred.
  • Strong computer and data entry skills.
  • Excellent verbal and written communication skills.
  • Reliable high-speed internet and a dedicated, distraction-free home workspace.


Ready to Join Expivia?

If you're looking for more than just a job-if you're looking for an opportunity to make a difference while building a career with a company that values its employees-we'd love to meet you.


Apply today and start your next chapter with Expivia Interaction Marketing Group.

Apply