Customer Success Jobs in Springfield, MA (NOW HIRING)

Job Title

Customer Success Specialist.

Reports To

The Customer Success Specialist will report to Customer Success Manager

Business Function

The role will be part of the wider Global Revenue Team and Customer Success Organization.

Location

The Customer Success Specialist will work remotely in the United States.

Job Overview

The Customer Success Specialist is responsible for driving engagement, retention, and revenue growth across an assigned book of business, customer segment, or territory. This role proactively manages the customer lifecycle-from onboarding through renewal-ensuring customers achieve measurable value and strong ROI from their investment.

The Customer Success Specialist partners cross-functionally with Sales, Support, Services, Finance, and Product teams to deliver seamless customer experience, reduce churn, and identify opportunities for expansion through upsell, cross-sell, and contract optimization. Success in this role is measured by customer health, retention, net revenue growth, and long-term relationship strength.

Responsibilities and Duties

· Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.

· Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.

· Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.

· Manage renewals and retention activities, proactively identifying and mitigating churn risk.

· Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.

· Own and actively manage Customer Health using the company's methodology, developing and executing success and action plans as needed.

· Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.

· Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.

· Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).

· Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.

· Contribute to continuous improvement through collaboration, learning, and operational excellence.

Required Skills / Qualifications

· Preferred degree in administration, systems, or accounting fields

· 3+ years' experience in B2B Customer Account Management / Customer Success-Sales or Project Management

· Experience in a SaaS background

· Experience using SAP, Salesforce and Churn Zero

Duty

· Driving customer value from product

· Experience building and growing long term customer relationships

· Passionate customer service orientation with extensive experience in managing multiple stakeholders

· Experience in account revenue growth

· Excellent verbal and written communication skills

· Strong time management skills

· High level of attention to detail

· Methodical and disciplined approach to problem solving

The base compensation range for this position is $60,000 to $75,500 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO IS TELETRAC NAVMAN

Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com .??

Teletrac Navman is a Vontier company.

WHO IS VONTIER

Vontier?(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,?automation?and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's power the way the world moves!

"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."