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Customer Success Jobs in Springfield, MA (NOW HIRING)

Corefy

Customer Success Manager

Agawam, MA · On-site

Customer Success Manager Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Thekey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

TheKey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

Finalsite

Digital Client Success Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk. * Demonstrated comfort using data to assess client needs, identify moments for engagement, and manage ...

Milliman

Client Success Manager (MedInsight)

Windsor, CT · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

Matter Health

Property Success Manager

Springfield, MA · Remote

$75K - $80K/yr

This role is ideal for someone with an account management, customer success, community engagement, hospitality, or property management background who enjoys building relationships, solving problems ...

Finalsite

Senior Director Sales

Glastonbury, CT · On-site +1

Partner closely with Customer Success to surface and win cross-sell and expansion opportunities in the existing client base, coordinating on account health and a seamless client experience, with ...

Finalsite

Senior Director Sales

Glastonbury, CT · Remote

Partner closely with Customer Success to surface and win cross-sell and expansion opportunities in the existing client base, coordinating on account health and a seamless client experience, with ...

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All JobsCustomer Success JobsCustomer Success Jobs in Springfield, MA

Customer Success information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer success in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Customer Success roles often pay between $15 and $30 per hour, so earning $2000 weekly typically requires working around 67 hours at the higher end of this range. To increase earnings, professionals can develop strong communication and problem-solving skills, gain relevant certifications, and seek positions with performance-based bonuses or commissions, especially in SaaS or tech companies that value customer retention and upselling. Working efficiently and building expertise can help maximize income within a remote customer success environment.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a typical CSM salary?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may start at lower salaries, while those with specialized skills or in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions.

What jobs pay 4000 a week without a degree?

Customer Success roles typically do not pay $4,000 a week without significant experience or seniority. High-paying jobs that can reach this level without a degree often include sales, real estate, or specialized trades like certain construction or technical roles, but these usually require skills, certifications, or a strong track record rather than formal education. Most roles paying this amount are either commission-based or require extensive experience.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success is a role focused on helping clients achieve their desired outcomes with a company's products or services. It involves building relationships, onboarding new customers, providing support, and ensuring customer satisfaction to promote retention and growth. Professionals in this role often use CRM tools and require strong communication and problem-solving skills.
What are the most commonly searched types of Customer Success jobs in Springfield, MA? The most popular types of Customer Success jobs in Springfield, MA are:
What job categories do people searching Customer Success jobs in Springfield, MA look for? The top searched job categories for Customer Success jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Success jobs? Cities near Springfield, MA with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Springfield, MA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.

Customer Success Manager

Corefy

Agawam, MA • On-site

Other

PTO

Posted 10 days ago

Job description

Customer Success Manager

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we've implemented over 500 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market. We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform. If you're about ownership, communication, and impact welcome aboard!

Who we're looking for:

  • Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.
  • FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.
  • Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.
  • Calm decision-maker who stays focused and effective under pressure.
  • Tech-comfortable professional who understands API documentation and can guide clients through it.
  • Responsible team player who takes ownership instead of shifting blame.
  • Proactive problem-solver who anticipates client needs and offers solutions before issues arise.

Bonus points if you:

  • Speak German, French, or Spanish (Upper-Intermediate+).
  • Have experience working with APAC clients or in High-Risk segments.
  • Are curious about tech and enjoy digging into product features.

What you'll do:

  • Build long-term relationships with your clients, not just reply to tickets.
  • Stay on top of their experience: gather feedback, uncover issues, track satisfaction.
  • Prioritise, sort and process their requests from ideas to action.
  • Collaborate with integration, product, and dev teams to deliver value fast.
  • Keep clients informed, calm, and confident in our support.
  • Spot upsell/cross-sell opportunities and grow accounts.
  • Reduce churn and help ensure retention and renewals.
  • Help us make our platform even better based on what you hear from the field.

Your goals as CSM at Corefy:

  • Build strong, trusting relationships with clients.
  • Ensure successful onboarding and continued product usage.
  • Help clients solve problems before they become blockers.
  • Be the voice of the customer inside the company.

Our hiring process: HR Interview ? Call with the Hiring Manager ? Interview with Head of Department ? Offer

What we offer:

  • Salary in foreign currency + tax compensation.
  • Clear growth paths & Corefy Academy for FinTech expertise.
  • External education reimbursement we want you to level up.
  • Open-door policy with the C-level your ideas will be heard.

Culture that Energises:

  • Your work matters and makes impact.
  • You'll co-create better customer journeys, not just follow scripts.
  • Fun & meaningful team events we love to celebrate and learn together.

Work Environment that Works for You:

  • Choose what suits you best: work remotely or from our cozy office in Kyiv.
  • Flexible 8-hour schedule, 20 vacation days + 10 paid sick days.
  • Mental wellness matters we cover sessions with the psychologist of your choice
  • Enjoy breakfast days at the office and everything you need for productive work a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV we can't wait to meet you!

Apply