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Customer Success Jobs in Springfield, MA (NOW HIRING)

Aston Carter

Customer Support

Enfield, CT · On-site

$22.75/hr

Customer Success Coordinator No Call Center Experience Required | Paid Training | Career Growth Available Enfield, CT Area $22.75/hour Monday-Friday | 8:30 AM - 5:00 PM ✅ 6-Month Contract-to-Hire ...

Sodexo

Senior Director, Client Success

Hartford, CT · On-site +1

$156K - $202K/yr

Related Experience: 5-10 years of experience in operations, customer success, account leadership, or client service roles. What we offer Compensation is fair and equitable, partially determined by a ...

Wolters Kluwer

Sales Business Retention Rep

Hartford, CT · On-site

$51K - $58K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

Finalsite

Senior Director Sales

Glastonbury, CT · On-site

Partner closely with Customer Success to surface and win cross‑sell and expansion opportunities in the existing client base, coordinating on account health and a seamless client experience, with ...

Aston Carter

Administrative Support

Enfield, CT · On-site

$22.75/hr

Customer Success Coordinator No Call Center Experience Required | Paid Training | Career Growth Available Enfield, CT Area $22.75/hour Monday-Friday | 8:30 AM - 5:00 PM ✅ 6-Month Contract-to-Hire ...

Deloitte

Customer Deployment Specialist

Hartford, CT · On-site

Bachelor's degree * 5+ years of experience in a customer-facing technical role, including customer success, technical account management, technical onboarding, technical support, solution ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Jobs in Springfield, MA

Customer Success information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Springfield, MA?

The most popular types of Customer Success jobs in Springfield, MA are:

What job categories do people searching Customer Success jobs in Springfield, MA look for?

The top searched job categories for Customer Success jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Success jobs?

Cities near Springfield, MA with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Springfield, MA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.

Manager of Client Success, Public Schools

Glastonbury, CT • On-site, Remote

Finalsite
Software Development • 51 - 200 employees
Learn more about Finalsiteexternal

Full-time

Posted 12 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
As the Manager of Client Success, you will be responsible for both direct client management and team leadership. This dual role requires a proactive approach to ensuring client satisfaction, driving product adoption, and fostering a high-performing team.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
Team Leadership & Management
  • Manage, coach, and support a team of Client Success Managers (CSMs).
  • Conduct performance reviews, guide and nurture direct reports to maximize their skill set, potential impact, and help them achieve their individual and team goals.
  • Serve as the first level of escalation for client issues, providing immediate guidance and resolution strategies to the team.
Strategic Client Portfolio Management
  • Manage a small, high-value book of existing public school clients, ensuring they receive the full value of their investment in Finalsite.
  • Prioritize and manage the renewal process for portfolio and team clients to ensure positive outcomes and maximize retention.
  • Manage the long-term health of the client base, identifying areas of risk and proactively implementing strategies to ensure account retention.
  • Proactively drive product adoption and identify & execute on growth/upsell opportunities within existing accounts.
Client Engagement & Relationship Building
  • Prioritize and conduct defined Client Engagement activities with each portfolio client (by phone or in person).
  • Build and maintain effective, long-term relationships with key client stakeholders.
  • Develop and share best-practice materials with the broader client base to drive success.
Operational Excellence & Reporting
  • Maintain accurate and up-to-date data in Salesforce, Totango or other applications for all portfolio clients for self and team.
  • Manage all aspects of the opportunity pipeline related to renewals and growth opportunities.
QUALIFICATIONS AND SKILLS
  • B.A. or B.S. Degree would be preferred or commensurate experience.
  • 5+ years of proven work experience in a professional B2B setting with some experience in SaaS client success or sales role
  • Experience meeting with senior executives and stakeholders at client organizations preferred
  • Knowledge of and comfort with SaaS products and services
  • Salesforce knowledge required
  • Knowledge of the Finalsite Platform required
  • Excitement and enthusiasm for the EdTech industry
  • Travel as needed
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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