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Customer Success Jobs in Springfield, MA (NOW HIRING)

Finalsite

Senior Director Sales

Glastonbury, CT · On-site +1

Partner closely with Customer Success to surface and win cross-sell and expansion opportunities in the existing client base, coordinating on account health and a seamless client experience, with ...

Finalsite

Senior Director Sales

Glastonbury, CT · Remote

Partner closely with Customer Success to surface and win cross-sell and expansion opportunities in the existing client base, coordinating on account health and a seamless client experience, with ...

Vancord

Senior Security Engineer

Glastonbury, CT · Remote

$95K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success & Relationship Management * Serve as a point of contact for escalations and customer communications during major incidents. Excellent customer relations & communication skills are a ...

BriefCam Ltd.

Area Sales Manager - Central U.S.

Manchester, CT · On-site

$260 - $310/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

End Customer Sales * Solutions Engineering * Cross‑functional business partners including Customer Success, Sales Support & Strategy, Marketing, Federal Sales, and other supporting functions ...

New

Deloitte

Deployment Success Manager

Hartford, CT · On-site

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Programmers.io

Sales force QA

Hartford, CT · On-site

Creating customer success reports * New team member onboarding and training. ‍ Mandatory Skills * Minimum three years of experience as a Salesforce QA * Proven experience in Manual testing

Programmers.io

Sales force QA

Hartford, CT · On-site

Creating customer success reports * New team member onboarding and training. ‍ Mandatory Skills * Minimum three years of experience as a Salesforce QA * Proven experience in Manual testing

Southern Shingles

Customer Service Representative

Windsor, CT

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment. Minimum Qualifications: Proven customer service ...

SRS Distribution, Inc.

Customer Service Representative

Windsor, CT · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment. Minimum Qualifications: Proven customer service ...

Belmont Equipment & Technologies

Be Seen First

Industrial Sales Representative

Chicopee, MA · On-site

$66K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Conduct customer visits, presentations, and product demonstrations * Collaborate with our technical and applications teams to support customer success * Meet and exceed territory sales goals What We ...

Milliman

Strategic Data Partnership Manager

Windsor, CT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive customer success with data. Partner with data science and cross-functional teams to address customer questions, build a knowledge library of best practices and use cases, and advocate for ...

Manchester Winsupply Co.

Be Seen First

Commercial Estimator & Technical Sales Specialist

Manchester, CT · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Who You Are: ● Find a way when others stop ● Bring tenacious hustle every day ● Are open and honest -- even when it's hard ● Are obsessed with customer success ● Take ownership like it ...

Uiba

Mortgage Loan Officer

Hartford, CT · On-site

Work with customers and the team to gather information necessary to ensure the customer's success at getting the loan. Ensure completeness of paperwork and documentation and reviews for compliance ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Jobs in Springfield, MA

Customer Success information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Springfield, MA?

The most popular types of Customer Success jobs in Springfield, MA are:

What are popular job titles related to Customer Success jobs in Springfield, MA?

For Customer Success jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Springfield, MA look for?

The top searched job categories for Customer Success jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Success jobs?

Cities near Springfield, MA with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.

WFH Client Support Agent

American Income Life Insurance Company

Hartford, CT • On-site, Remote

$80K - $110K/yr

Full-time

Posted 19 days ago

Job description

AO Globe Life is seeking experienced professionals who are ready to bring their leadership mindset and client-focused experience into a flexible, fully remote environment.
This opportunity is ideal for individuals currently working in management, operations, customer success, or client-facing leadership roles who want to apply their professional experience in a purpose-driven organization while continuing to grow their careers.
In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, help clients understand available coverage options, and guide them through the enrollment process while contributing to a collaborative, service-oriented team environment.
Key Responsibilities
  • Connect with individuals who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Assess client needs and provide guidance on life, accident, and supplemental benefit options
  • Support clients through the enrollment process and provide follow-up assistance
  • Maintain accurate digital records of client interactions and documentation
  • Participate in ongoing training, professional development, and leadership sessions
  • Contribute insights and best practices to help strengthen overall team performance
Why Professionals Choose This Opportunity
  • Fully remote role - work from anywhere in the United States
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Clear advancement pathways into leadership roles
  • Collaborative team environment focused on professional growth
Ideal Candidate Profile
This opportunity is well suited for professionals who:
  • Have experience in leadership, client service, management, consulting, or operations roles
  • Communicate clearly and confidently in virtual environments
  • Are organized, self-motivated, and comfortable working remotely
  • Enjoy helping others while contributing to team success
  • Are comfortable using Zoom, CRM systems, and other digital tools
Requirements
  • Must be legally authorized to work in the United States
  • Reliable internet connection
  • Windows-based laptop or desktop computer with a functioning webcam
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States.
Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.
Ready to Apply?
If you are an experienced professional looking for a flexible remote opportunity where you can apply your leadership experience while helping families access important benefits, we encourage you to apply today and learn more about joining our team.

Apply