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Customer Success Jobs in Springfield, MA (NOW HIRING)

Ryder

Ryder's Customer Engagement Manager

Hartford, CT · On-site

$62K - $65K/yr

This is a relationship-first sales position where your success is built on understanding your customers' businesses deeply, solving real problems, and growing accounts over time. If you're a ...

Vertafore

Customer Support Specialist I

Windsor, CT

We honor every one of our commitments because integrity is important to us. · Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs ...

Vertafore

Customer Support Specialist I

Windsor, CT · On-site

We honor every one of our commitments because integrity is important to us. • Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their ...

Programmers.io

Sales force QA

Hartford, CT · On-site

Creating customer success reports * New team member onboarding and training. ‍ Mandatory Skills * Minimum three years of experience as a Salesforce QA * Proven experience in Manual testing

Programmers.io

Sales force QA

Hartford, CT · On-site

Creating customer success reports * New team member onboarding and training. ‍ Mandatory Skills * Minimum three years of experience as a Salesforce QA * Proven experience in Manual testing

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Customer Success information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.
What are the most commonly searched types of Customer Success jobs in Springfield, MA? The most popular types of Customer Success jobs in Springfield, MA are:
What job categories do people searching Customer Success jobs in Springfield, MA look for? The top searched job categories for Customer Success jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Success jobs? Cities near Springfield, MA with the most Customer Success job openings:
Customer Success jobs near you
Salesforce Certinia Senior Consultant

Salesforce Certinia Senior Consultant

Deloitte

Hartford, CT • Remote

Other

Posted 19 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

58th of 138 rated financial services

Job description

Salesforce Certinia Senior Consultant
Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need.

Certinia is a leading provider of Salesforce-based Professional Services Automation software. We are seeing growing opportunity to help our clients implement Certinia PSA and Services Estimator in many sectors where stronger Project and Resource Management capabilities are critical to connecting sales and services processes and supporting more mature operational management and invoicing and accounting processes. 

Work you'll do
As a PSA Implementation consultant, your role will be to orient our Professional Services Organisation clients. During the implementation, you will guide our clients to increase their awareness of the resources required to meet the needs of future opportunities, to understand the profitability of their operations and to help them optimise the occupancy levels of their resources so that their activities become more efficient. More precisely, you will:

  • Collaborate directly with decision-makers to better understand their business objectives, their reality and their goals in order to create the best solutions
  • Act as a trusted business advisor with the client and align business processes with industry best practices
  • Design and configure components of the solution following best practices
  • Participate in the implementation during each step
  • Perform gap analyses and build Certinia PSA roadmaps to address potential gaps
  • Work in collaboration with Project Managers, developers, and administrators
  • Assist customers during UAT (User Acceptance Testing)
  • Deliver Certinia PSA training to the end-user and/or power-user
  • Develop your skills through online certification (Certinia Training), shadowing, mentoring and daily interaction with your colleagues and clients

The team
Sales & Service
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Required Qualifications

  • 3+ years experience in Salesforce project consulting role
  • 1+ years experience with Certinia Professional Service Automation (PSA), Time Tracking Financial and/or Project Management software
  • 1+ years experience with Accounting, CRM, ERP and/or HCM system
  • Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available
  • Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Preferred Qualifications

  • Certinia PSA Certified Implementation Consultant and/or Certinia PSA Sysadmin Certification
  • Salesforce Certified Administrator, App Builder and Platform Developer 1 certifications
  • Proven expertise in advising and supporting enterprise-scale technical solutions while meeting complex business requirements
  • Strong understanding of software development processes
  • Analytical mind and excellent communication skills
  • Responsible, methodical, organised and thorough
  • Knowledge of Agile methodology


Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Qualifications:

Salesforce Certinia Senior Consultant
Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need.

Certinia is a leading provider of Salesforce-based Professional Services Automation software. We are seeing growing opportunity to help our clients implement Certinia PSA and Services Estimator in many sectors where stronger Project and Resource Management capabilities are critical to connecting sales and services processes and supporting more mature operational management and invoicing and accounting processes. 

Work you'll do
As a PSA Implementation consultant, your role will be to orient our Professional Services Organisation clients. During the implementation, you will guide our clients to increase their awareness of the resources required to meet the needs of future opportunities, to understand the profitability of their operations and to help them optimise the occupancy levels of their resources so that their activities become more efficient. More precisely, you will:

  • Collaborate directly with decision-makers to better understand their business objectives, their reality and their goals in order to create the best solutions
  • Act as a trusted business advisor with the client and align business processes with industry best practices
  • Design and configure components of the solution following best practices
  • Participate in the implementation during each step
  • Perform gap analyses and build Certinia PSA roadmaps to address potential gaps
  • Work in collaboration with Project Managers, developers, and administrators
  • Assist customers during UAT (User Acceptance Testing)
  • Deliver Certinia PSA training to the end-user and/or power-user
  • Develop your skills through online certification (Certinia Training), shadowing, mentoring and daily interaction with your colleagues and clients

The team
Sales & Service
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Required Qualifications

  • 3+ years experience in Salesforce project consulting role
  • 1+ years experience with Certinia Professional Service Automation (PSA), Time Tracking Financial and/or Project Management software
  • 1+ years experience with Accounting, CRM, ERP and/or HCM system
  • Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available
  • Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Preferred Qualifications

  • Certinia PSA Certified Implementation Consultant and/or Certinia PSA Sysadmin Certification
  • Salesforce Certified Administrator, App Builder and Platform Developer 1 certifications
  • Proven expertise in advising and supporting enterprise-scale technical solutions while meeting complex business requirements
  • Strong understanding of software development processes
  • Analytical mind and excellent communication skills
  • Responsible, methodical, organised and thorough
  • Knowledge of Agile methodology


Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Education:Bachelor's DegreeEmployment Type:

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