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Customer Success Jobs in Springfield, MA (NOW HIRING)

Pearson

Advanced Associate, Customer Service

Hartford, CT · On-site

$14.75 - $20.25/hr

Bachelor's degree or equivalent combination of education and experience. * 2+ years of experience in client support, customer success, or operations. * Strong organizational and time management ...

Wolters Kluwer

Sales Business Retention Rep

Hartford, CT · On-site

$51K - $58K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

World Wide Technology

Software Specialist

Hartford, CT · On-site

The Software Specialist is a customer-facing role that provides focused functional and commercial software expertise within the Customer Success portfolio. The role concentrates on Tier 2 and Tier 3 ...

Deloitte

Customer Deployment Specialist

Hartford, CT · On-site

Bachelor's degree * 5+ years of experience in a customer-facing technical role, including customer success, technical account management, technical onboarding, technical support, solution ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Jobs in Springfield, MA

Customer Success information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Springfield, MA?

The most popular types of Customer Success jobs in Springfield, MA are:

What are popular job titles related to Customer Success jobs in Springfield, MA?

For Customer Success jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Springfield, MA look for?

The top searched job categories for Customer Success jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Success jobs?

Cities near Springfield, MA with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.

Client Success Manager (MSP) - IT Services & Marketing (Remote)

Evernet

Tolland, CT • On-site, Remote

Part-time

Re-posted 10 days ago

Job description

Client Success Manager (MSP) - IT Services & Marketing (Remote)
Fully Remote | Part-Time | Opportunity to Grow into Full-Time
Build Relationships. Deliver Exceptional Service. Grow With Us.
Do you thrive on building lasting client relationships and becoming the trusted person clients rely on?
Do you enjoy working with business owners, solving problems, and ensuring every client receives an outstanding experience?
If you have experience working for an IT Managed Service Provider (MSP), this could be the perfect opportunity for you.
EVERNET Consulting is a growing IT Managed Services & Marketing firm looking for an experienced Client Success Manager to become the primary point of contact for our clients after onboarding. You'll work alongside our IT and Marketing teams to ensure every client receives exceptional service while helping strengthen long-term partnerships that drive our continued growth.
• Experience with Autotask PSA is highly preferred. Candidates with Autotask experience, MSP account management, client success, service coordination, or billing experience are especially encouraged to apply.
This is a 100% remote, part-time position with a clear path to becoming full-time as our company continues to grow.
If you enjoy talking with clients, coordinating with technical teams, keeping accounts organized, and making sure nothing falls through the cracks-you'll fit right in.
What You'll Do
As our Client Success Manager, you'll serve as the trusted advisor for your assigned clients, ensuring they receive exceptional service while coordinating closely with our IT and Marketing teams.
You'll build relationships, oversee account health, coordinate billing communications, conduct regular business reviews, identify growth opportunities, and help ensure our clients continue to view EVERNET as a trusted long-term partner.
Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts
  • Build strong, long-term relationships through proactive communication
  • Conduct regular client check-ins, account reviews, and business reviews
  • Coordinate service requests with our IT and Marketing teams
  • Ensure projects and ongoing services stay on track
  • Identify opportunities to expand services and strengthen client partnerships
  • Resolve concerns quickly while delivering an outstanding client experience

Billing & Account Coordination
  • Answer client billing questions professionally and confidently
  • Follow up on invoices and outstanding balances
  • Coordinate billing adjustments with internal departments
  • Help clients navigate payment portals and billing processes
  • Review delivered services to help ensure accurate invoicing
  • Perform vendor reconciliations with exceptional attention to detail

Service Quality & Team Collaboration
  • Review ticket quality and documentation
  • Maintain detailed notes within Autotask PSA and other business systems
  • Collaborate with technicians, marketing specialists, and leadership
  • Help improve internal processes and client satisfaction
  • Represent EVERNET professionally in every interaction

What We're Looking For
Required
  • Outstanding communication and relationship-building skills
  • Professional and confident phone presence
  • Comfortable speaking with clients throughout the day
  • Exceptional organization and attention to detail
  • Ability to manage multiple client accounts and priorities
  • Strong problem-solving skills and follow-through
  • Self-motivated with the ability to work independently from home
  • Dedicated, distraction-free home office

Preferred
  • Experience working for an IT Managed Service Provider (MSP)
  • Client Success or Account Management experience
  • Marketing agency or digital marketing experience
  • Autotask PSA experience
  • QuickBooks experience
  • Experience with ticketing systems and PSA platforms
  • Microsoft 365 experience
  • Familiarity with managed IT services
  • Experience supporting law firms, healthcare organizations, accounting firms, financial institutions, or other professional service businesses

This Position Is Perfect For Someone Who...
  • Loves building long-term client relationships
  • Enjoys being the trusted "go-to" person clients ask for by name
  • Takes ownership and follows through
  • Likes staying organized and keeping moving parts on track
  • Wants to grow with a company instead of simply filling a role
  • Thrives in a fast-paced, collaborative environment where your work truly makes a difference

Success Looks Like
You'll be successful when you:
  • Build strong, lasting client relationships
  • Help retain and grow existing accounts
  • Keep communication proactive, clear, and professional
  • Ensure billing questions are resolved quickly
  • Maintain excellent documentation
  • Collaborate effectively with internal teams
  • Deliver a world-class client experience every day

About EVERNET Consulting
EVERNET Consulting is a growing IT Managed Services and Marketing firm serving businesses throughout the United States.
We partner with law firms, healthcare organizations, accounting firms, financial institutions, manufacturers, and other professional businesses by providing:
  • Managed IT Services
  • Cybersecurity
  • Cloud Solutions
  • Digital Marketing
  • Strategic Consulting

Our mission is simple:
Deliver exceptional service while becoming a trusted partner our clients can rely on.
Why You'll Love Working Here
  • 100% Remote
  • Flexible part-time schedule
  • Opportunity to transition into a full-time role
  • Competitive compensation based on experience
  • Work directly with leadership
  • Help shape processes in a growing company
  • Support clients across multiple industries
  • Collaborative, supportive team environment
  • Real opportunities for professional growth and advancement

Important
This is a client-facing position requiring frequent phone communication.
A significant portion of your day will include client check-ins, account reviews, billing conversations, service follow-ups, and coordinating with our internal teams.
If you enjoy building relationships over the phone, solving problems, and becoming a trusted resource for clients, you'll thrive in this role.
If you strongly prefer primarily email-based communication, this position may not be the best fit.
Ready to Grow With Us?
If you're looking for more than just another remote job-and want an opportunity to build your career with a growing IT Managed Services and Marketing firm-we'd love to hear from you.
Apply today and tell us why you'd be a great fit for EVERNET Consulting.
Build Relationships. Deliver Excellence. Grow Your Career.

Apply