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Technical Customer Success Manager Jobs in Springfield, MA

Corefy

Customer Success Manager

Agawam, MA · On-site

Customer Success Manager Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Thekey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

TheKey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

Finalsite

Digital Client Success Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk. * Demonstrated comfort using data to assess client needs, identify moments for engagement, and manage ...

Matter Health

Property Success Manager

Springfield, MA · Remote

$75K - $80K/yr

This role is ideal for someone with an account management, customer success, community engagement, hospitality, or property management background who enjoys building relationships, solving problems ...

Deloitte

Deployment Success Manager

Hartford, CT

Collaborate with customer stakeholders, technical account teams, and internal teams to address ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Finalsite

Digital Client Success Manager

Glastonbury, CT · Remote

$60K - $85K/yr

Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk. * Demonstrated comfort using data to assess client needs, identify moments for engagement, and manage ...

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

... Manage project budgets, timelines, resources, and communication, to enhance penetration and ... our success. Health & Wellness • Comprehensive medical, prescription-drug, and dental coverage ...

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

... Manage project budgets, timelines, resources, and communication, to enhance penetration and ... success. Health & Wellness • Comprehensive medical, prescription-drug, and dental coverage ...

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Technical Customer Success Manager information

See Springfield, MA salary details

$50.8K

$151.8K

$192.8K

How much do technical customer success manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for technical customer success manager in Springfield, MA is $151,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $180,400.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What job categories do people searching Technical Customer Success Manager jobs in Springfield, MA look for? The top searched job categories for Technical Customer Success Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Customer Success Manager jobs? Cities near Springfield, MA with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you

Customer Success Manager

Corefy

Agawam, MA • On-site

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we've implemented over 500 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market. We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform. If you're about ownership, communication, and impact welcome aboard!

Who we're looking for:

  • Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.
  • FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.
  • Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.
  • Calm decision-maker who stays focused and effective under pressure.
  • Tech-comfortable professional who understands API documentation and can guide clients through it.
  • Responsible team player who takes ownership instead of shifting blame.
  • Proactive problem-solver who anticipates client needs and offers solutions before issues arise.

Bonus points if you:

  • Speak German, French, or Spanish (Upper-Intermediate+).
  • Have experience working with APAC clients or in High-Risk segments.
  • Are curious about tech and enjoy digging into product features.

What you'll do:

  • Build long-term relationships with your clients, not just reply to tickets.
  • Stay on top of their experience: gather feedback, uncover issues, track satisfaction.
  • Prioritise, sort and process their requests from ideas to action.
  • Collaborate with integration, product, and dev teams to deliver value fast.
  • Keep clients informed, calm, and confident in our support.
  • Spot upsell/cross-sell opportunities and grow accounts.
  • Reduce churn and help ensure retention and renewals.
  • Help us make our platform even better based on what you hear from the field.

Your goals as CSM at Corefy:

  • Build strong, trusting relationships with clients.
  • Ensure successful onboarding and continued product usage.
  • Help clients solve problems before they become blockers.
  • Be the voice of the customer inside the company.

Our hiring process: HR Interview ? Call with the Hiring Manager ? Interview with Head of Department ? Offer

What we offer:

  • Salary in foreign currency + tax compensation.
  • Clear growth paths & Corefy Academy for FinTech expertise.
  • External education reimbursement we want you to level up.
  • Open-door policy with the C-level your ideas will be heard.

Culture that Energises:

  • Your work matters and makes impact.
  • You'll co-create better customer journeys, not just follow scripts.
  • Fun & meaningful team events we love to celebrate and learn together.

Work Environment that Works for You:

  • Choose what suits you best: work remotely or from our cozy office in Kyiv.
  • Flexible 8-hour schedule, 20 vacation days + 10 paid sick days.
  • Mental wellness matters we cover sessions with the psychologist of your choice
  • Enjoy breakfast days at the office and everything you need for productive work a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV we can't wait to meet you!

Apply