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Technical Customer Success Manager Jobs in Springfield, MA

Manchester Winsupply Co.

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Commercial Estimator & Technical Sales Specialist

Manchester, CT · On-site

$75K - $85K/yr

... customer success ● Take ownership like it's your business ● Obsess over details and love ... Manage strategic supply-chain relationships to secure buy-in, direct pricing, and product ...

World Wide Technology

Software Specialist

Hartford, CT · On-site

... Customer Success Managers; the Software Specialist adds depth behind them on the broader ... The Specialist brings a service-oriented mindset and developing technical fluency to help customers ...

Sysco

Outbound Manager

Hartford, CT · On-site

$77K - $116K/yr

Provide technical, customer relations, and personnel management for major programs and projects. * General Management - responsible for all nightshift operations. Plans and monitors ways to reduce ...

Pwc

Technical Program Manager

Hartford, CT · On-site

$130K - $168K/yr

... and success as a team. As you navigate through the Firm, you build a brand for yourself, opening ... or customer information, handling proprietary assets, or collaborating closely with team members.

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Technical Customer Success Manager information

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$151.8K

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How much do technical customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical customer success manager in Springfield, MA is $151,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $180,400.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Springfield, MA?

For Technical Customer Success Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in Springfield, MA look for?

The top searched job categories for Technical Customer Success Manager jobs in Springfield, MA are:

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Cities near Springfield, MA with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you

Engagement Manager II

Akamai Technologies, Inc.

Hartford, CT • On-site

$119.60 - $215.40/hr

Other

Medical, Retirement, PTO

Posted yesterday

New

Akamai Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

122nd of 244 rated software companies

Job description

Are you passionate about building relationships and ensuring customer success? Are you a fast learner who is fascinated by cloud technologies? Join our prestigious team

Our customer‑centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Shape value for our customers

You will be responsible for maximizing value, retention and growth throughout the customer lifecycle. You will help build and develop customers' cloud strategies. Becoming an industry expert, delivering innovative outcomes for customers through relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:
  • Working independently as a trusted advisor for customer stakeholders to support their long‑term strategy and visions
  • Owning the technical program management while maximizing Akamai's platform value for the customer
  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Educating customers on and empowering their adoption of Akamai's products and services to support account growth
  • Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks
Do what you love To be successful in this role you will:
  • Have 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent
  • Have relevant experience in customer‑facing technical roles within public cloud or cloud software companies
  • Demonstrate proven ability to manage and deliver large‑scale cloud projects for enterprise customers
  • Have solid consulting, relationship‑building, and communication skills with stakeholders at all organizational levels
  • Possess hands‑on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies
  • Have program or project management experience across cross‑functional technical teams, with cloud architect certifications
  • Be proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly
  • Be willing to travel 25‑35% to customer offices, and cover the West Coast area (California and Seattle)
Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only – the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry‑leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family‑friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an affirmative action, equal opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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