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Technical Customer Success Manager Jobs in Springfield, MA

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

... Manage project budgets, timelines, resources, and communication, to enhance penetration and ... success. Health & Wellness • Comprehensive medical, prescription-drug, and dental coverage ...

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

Customer Service Technical Rep Founded in 1920, Eastman is a global specialty materials company ... Manage project budgets, timelines, resources, and communication, to enhance penetration and ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Answer initial Service department calls, assist with non-technical customer questions, transfer ... Know how to work effectively using Time Management skills. * Ability to effectively work in a team ...

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Technical Customer Success Manager information

See Springfield, MA salary details

$50.8K

$151.8K

$192.8K

How much do technical customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical customer success manager in Springfield, MA is $151,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $180,400.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Springfield, MA?

For Technical Customer Success Manager jobs in Springfield, MA, the most frequently searched job titles are:

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Technical Customer Success Manager jobs near you

Customer Service Technical Rep

Eastman

Springfield, MA • On-site

$72K - $99K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Eastman Chemical rating

8.4

Company rating: 8.4 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

25th of 100 rated chemical manufacturers

Job description

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Responsibilities


•    Maintain and contribute to an effective safety environment.
•    Effective and timely response to technical product needs.
•    Understand and influence of glazing standards and codes as related to laminated glass.
•    Develop design of experiments, proficiently perform calculations through internal and external software, and coordinate data acquisition and communication from project conception through publication and presentation both internally and externally. 
•    Support Sales, Marketing, Technical Service, Market Development and Technology in the development and sale of high-performance interlayer products.
•    Establish industry credibility, trust and approachability through SDO and industry participation. 
•    Interpretation and calculation of performance from design media (CAD, blueprints)
•    Oversee equipment specification, set-up, modifications, engineering and maintenance.
•    Develop testing procedures and tools to enhance accuracy and efficiency.
•    Understand technical requirements for existing and emerging applications and translate to product testing, training, prototype evaluations and project specifications.
•    Manage project budgets, timelines, resources, and communication, to enhance penetration and adoption of high-performance products while protecting the Saflex brand and upholding targeted value propositions.

Qualifications

•    Associate's degree in scientific or engineering field required; Bachelor's degree preferred. 

•    Experience in a laboratory environment highly preferred. 

•    1-3 years of professional work experience in science related field
•    Strong working knowledge of Microsoft Office especially Excel, Word, PowerPoint, mini-tab or comparable statistical software, solid works and Finite Element Analysis proficiency (knowledge in glass or structural engineering analysis a plus), and DOE experience.
•    Demonstrated skills in technical problem solving.
•    Ability to perform laminate cutting, pummel and process evaluation of [JS1.1] samples returned from laminators
•    HUD evaluation of sheet and windshields
•    Customer focus, responsiveness and the ability to meter information flow based on need and audience.
•    Excellent communications, presentation, planning, organizational, and project management skills.
•    Ability to interact in a global environment
•    Ability to work in committees, interpret regulatory documentation, publicly discuss and defend technical rationale.
•    Ability to effectively interact with management, marketing, sales as well as technical and engineering personnel.
•    Willingness to travel up to 20%.

Please Note

Eastman will not accept applicants for this offered position who require visa sponsorship, including those whose status is F-1 visa OPT who subsequently would require ongoing visa sponsorship.

The base salary range for this position is $72,000-99,000.

At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives
• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness
• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies 
• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away
• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development
• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.

What Eastman Chemical employees say

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