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Customer Success Manager Remote Jobs in Springfield, MA

Milliman

Client Success Manager (MedInsight)

Windsor, CT · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

Finalsite

Digital Client Success Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES Client Strategy & Value Delivery ... Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk.

Revvity

Sr. Tax Manager (REMOTE)

Hartford, CT · On-site +1

$134K - $167K/yr

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were ... Manage global transfer pricing documentation and ensure operational compliance across multiple ...

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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Customer Success Manager Remote information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success manager remote jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer success manager remote in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What job categories do people searching Customer Success Manager Remote jobs in Springfield, MA look for? The top searched job categories for Customer Success Manager Remote jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Success Manager Remote jobs? Cities near Springfield, MA with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Springfield, MA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.
Partnership Executive (Customer Success Manager)

Partnership Executive (Customer Success Manager)

ReSource Pro

Hartford, CT • Remote

$96K - $163K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Do you thrive in client-facing roles, building scalable solutions and driving long-term growth? Are you an operations thought leader passionate about transforming the insurance client experience?

 
​
Come Join ReSource Pro!

Your Role...

ReSource Pro is seeking a Partnership Executive to ensure a positive and meaningful client experience that builds long-term partnerships. You will be responsible for ensuring revenue retention, growth, and profitability for our largest strategic clients. This role involves managing the overall client experience from onboarding through service stabilization while facilitating collaboration across global teams. As the primary point of contact, you will coordinate ongoing service management and drive value through strategic alignment.

We hire the best because we believe great people create exceptional experiences. That’s why we hire individuals who not only bring talent and passion, but who thrive in our unique culture and live out our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

All remote positions are based in the United States,
and candidates must reside within the U.S. to be eligible for consideration.

In This Role, You Will…

  • Create processes and cross-functional project plans for the onboarding of large strategic clients 

  • Manage communications to client contacts ranging from C-level executives to general staff.

  • Lead client deliverables, including metric reporting and the establishment of governance plans.

  • Execute effectively by training client employees and creating comprehensive procedure documentation.

  • Analyze productivity and capacity to provide critical input for strategic client planning.

  • Identify trends in service delivery to proactively manage client expectations and results.

  • Develop and deliver executive-level presentations regarding ReSource Pro’s engagement and services.

  • Partner with Client Executives to identify and facilitate opportunities for service expansion.

  • Facilitate process improvement sessions to optimize operational effectiveness for our partners.

  • Resolve complex escalations to ensure standards are met for both internal teams and clients.

  • Coordinate with IT and internal functional departments to meet common goals and deliverables.

What You Need to be Successful…

  • Bachelor’s degree in Risk Management, Business, Finance, or a related field (Advanced degree preferred).

  • 10+ years of insurance industry experience within an MGA/RGA or carrier environment.

  • 10+ years in a customer-facing delivery role managing large-scale relationships.

  • 10+ years of experience utilizing Project or Program Management methodologies.

  • Strong leadership presence with high-level executive presentation and communication skills.

  • Ability to travel frequently (50-60%) to client offices to maintain partnerships and support growth.

  • Experience leading change management initiatives and planning cultural transformations.

  • Superior facilitation skills and the ability to adapt personal work styles to meet client needs

Your Compensation…

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $96,655-163,676 annually. The salary range may vary based on the specific geographic location in which the candidate resides.

Your Benefits & Perks...

  • 100% paid employee health insurance on Day 1
  • Eligible for all medical, dental, and vision benefits on Day 1
  • Remote & Hybrid work available.
  • 401k with employer match, vested on Day 1
  • Generous PTO plan with paid holidays + floating holidays
  • Development and growth opportunities
  • Comprehensive wellness program and prioritization of employee health
  • Fun and teamwork-oriented work environment
Your Interview Process…
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
  1. Behavioral Interview with Talent Acquisition
  2. Online talent assessment
  3. Hiring Manager interview
  4. Final stakeholder interview
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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