Customer Success Manager Remote Jobs in Springfield, MA

Date Posted:

2026-07-22

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will seek an export authorization for this role, if required. RTX must be able to obtain and maintain the U.S. export authorization.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

We have an exciting REMOTE work opportunity for a Senior Manager, Process Performance and Quality Control!

The Process Performance and Quality Control (PPQC) team plays a pivotal role in ensuring compliance across the pillars of Pratt & Whitney’s Global Trade (GT) program. Supporting the Global Trade Requirements Management (GTRM) organization, the PPQC team develops meaningful metrics and audit processes that focus on the foundational areas of GT, including export authorizations, export classifications, and Harmonized Tariff Schedule (HTS) classifications.

This position will assume leadership of the PPQC team, creating sustainable processes that transform data insights into informed actions that mitigate risk and improve efficiency. The candidate will work closely with GTRM pillar leads to identify areas of risk, develop Key Performance Indicators (KPI), and establish appropriate audit procedures that ensure the integrity of these metrics.

Reporting to the Associate Director for Authorizations Management, the position will play a prominent role in maturing key elements of the authorization compliance pillar, including strengthening processes and further developing controls that enhance visibility and compliance across the function.

Additionally, the position will support several processes that further underpin the success of Pratt & Whitney’s GT program, including managing Alternate Means of Compliance (AMOC) and Requests for Interpretation (RFI). The role will also partner with leadership to drive alignment and improved communication across the broader GTRM organization.

What You Will Do:

• Cross-functional partnership with GTRM pillar leads to identify relevant KPIs, including development of robust audit procedures to ensure data integrity
• Develop and sustain intuitive data dashboards that translate metrics into clear insights, enabling stakeholders to act on areas of risk and responsibility
• Collaborate with pillar leads and teams to identify corrective actions, leveraging the portfolio of data to monitor effectiveness of these measures
• Publish robust standard procedures for managing KPI portfolio, with a focus on accuracy, executability, and repeatability
• Manage, strengthen, and develop processes and tools providing visibility and compliance across the authorizations management function
• Manage processes and tools for AMOCs and RFIs, ensuring completeness of requests and partnering with RTX Corporate to identify and implement standardization initiatives

Qualifications You Must Have:

• Bachelor’s degree and 10+ years of global trade or data analytics experience; OR an Advanced Degree and 7+ years of global trade or data analytics experience
• Demonstrated success managing continuous improvement projects based on data-driven insights

Qualifications We Prefer:

• Experience with data visualization tools (e.g., Power BI, Qlik)
• Experience with navigating and integrating data from disparate sources (e.g., SQL, Databricks, Access)
• Understanding of the fundamentals of a GT compliance program for a globally operating company
• Knowledge of and experience implementing best practices for managing, visualizing, and applying statistical analyses to large sets of data
• Prior experience working within relevant areas of GT compliance (e.g., export authorizations, export classifications, HTS classifications)

Learn More & Apply Now:

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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