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Customer Success Manager Remote Jobs in Springfield, MA

Finalsite

Senior Director Sales

Glastonbury, CT · On-site +1

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Lead, coach, and develop a team of ... CRM, plus sales engagement and forecasting tools. * Demonstrated success recruiting, developing ...

Finalsite

Senior Director Sales

Glastonbury, CT · Remote

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Lead, coach, and develop a team of ... CRM, plus sales engagement and forecasting tools. * Demonstrated success recruiting, developing ...

Aflac, Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... every success along the way. We do it all... The Aflac Way . Aflac, a Fortune 500 company, is an ... If the role is remote, there may be occasions that you are requested to come to the office based on ...

HMG Careers

Remote Customer Service and Sales

Holyoke, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Sales Manager

Hartford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Springfield, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

ARIVONIX.AI

Sales Director

Hartford, CT · Remote

$100K - $140K/yr

  • PTO

Develop regional account strategies and maintain accurate forecasts and CRM records (e.g ... Proven success in closing enterprise-level deals with complex negotiations and long cycles

ARIVONIX.AI

Sales Director

Hartford, CT · Remote

$100K - $140K/yr

  • PTO

Develop regional account strategies and maintain accurate forecasts and CRM records (e.g ... Proven success in closing enterprise-level deals with complex negotiations and long cycles

ABB

Program Leader Critical Industries

Bloomfield, CT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... success across our highest-value strategic accounts. This leader will establish and scale a world ... manages complex, large-scale customer engagements globally. This is a remote position for ...

Vancord

Senior Security Engineer

Glastonbury, CT · Remote

$95K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success & Relationship Management * Serve as a point of contact for escalations and customer communications during major incidents. Excellent customer relations & communication skills are a ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Springfield, MA

Customer Success Manager Remote information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success manager remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager remote in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What job categories do people searching Customer Success Manager Remote jobs in Springfield, MA look for?

The top searched job categories for Customer Success Manager Remote jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Success Manager Remote jobs?

Cities near Springfield, MA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Springfield, MA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.

Remote Customer Service Representative (Connecticut Residents Only)

Expivia Interaction Marketing Group Inc.

Hartford, CT • Remote

$18 - $19.50/hr

Full-time

Medical

Re-posted yesterday

Job description

Remote Customer Service Representative

Remote | Connecticut Residents Only

Pay: $18.00–$19.50 per hour
Schedule: Full-Time | Monday – Friday | 8:30 AM – 5:00 PM

✔ No Cold Calling • No Sales • Paid Training

✔ 100% Remote

✔ Connecticut Residents Only


Work From Home. Help Others. Grow With Expivia.

At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day.


We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team. If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you.


Why You'll Love Working at Expivia

✔ 100% Remote Position
✔ Competitive Pay: $18.00–$19.50 per hour
✔ Paid Training from Day One
✔ Health Insurance Available
✔ Paid Holidays
✔ Supportive Leadership & Team Environment
✔ Ongoing Coaching & Development
✔ Career Growth Opportunities


What You'll Do

As a Customer Service Representative, you'll be the first point of contact for individuals seeking information and assistance. Every interaction is an opportunity to provide exceptional service while helping people connect with important community resources.


Your responsibilities will include:

  • Professionally answer inbound customer inquiries.
  • Listen carefully to understand each customer's needs.
  • Provide accurate information and connect customers with available community resources.
  • Research programs and services to best assist callers.
  • Accurately document customer interactions.
  • Maintain confidentiality while following company procedures.
  • Deliver an outstanding customer experience on every interaction.


What We're Looking For

We're looking for people who are:

  • Passionate about helping others.
  • Excellent communicators and active listeners.
  • Patient, empathetic, and solution-oriented.
  • Comfortable using multiple computer applications.
  • Dependable, organized, and detail-oriented.
  • Self-motivated and successful working remotely.


Minimum Qualifications

  • High School Diploma or GED required.
  • Must currently reside in the state of Connecticut.
  • Previous customer service, call center, healthcare, human services, social services, or related experience preferred.
  • Strong computer and data entry skills.
  • Excellent verbal and written communication skills.
  • Reliable high-speed internet and a dedicated, distraction-free home workspace.


Ready to Join Expivia?

If you're looking for more than just a job—if you're looking for an opportunity to make a difference while building a career with a company that values its employees—we'd love to meet you.


Apply today and start your next chapter with Expivia Interaction Marketing Group.