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Customer Success Manager Jobs in Springfield, MA

Corefy

Customer Success Manager

Agawam, MA · On-site

Customer Success Manager Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Thekey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

TheKey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

Milliman

Client Success Manager (MedInsight)

Windsor, CT · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

Finalsite

Digital Client Success Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk. * Demonstrated comfort using data to assess client needs, identify moments for engagement, and manage ...

Matter Health

Property Success Manager

Springfield, MA · Remote

$75K - $80K/yr

This role is ideal for someone with an account management, customer success, community engagement, hospitality, or property management background who enjoys building relationships, solving problems ...

Deloitte

Deployment Success Manager

Hartford, CT

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

New

Finalsite

Digital Client Success Manager

Glastonbury, CT · Remote

$60K - $85K/yr

Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk. * Demonstrated comfort using data to assess client needs, identify moments for engagement, and manage ...

Acosta

Customer Manager

Hartford, CT · On-site

$52K - $65K/yr

Join our team as a Customer Manager and take charge of managing our principals' business within ... Complete special projects as requested, contributing to the overall success of the team.

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, MA

Customer Success Manager information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer success manager in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, MA? The most popular types of Customer Success jobs in Springfield, MA are:
What job categories do people searching Customer Success Manager jobs in Springfield, MA look for? The top searched job categories for Customer Success Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Success Manager jobs? Cities near Springfield, MA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.

Customer Success Manager

Corefy

Agawam, MA • On-site

Other

PTO

Posted 10 days ago

Job description

Customer Success Manager

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we've implemented over 500 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market. We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform. If you're about ownership, communication, and impact welcome aboard!

Who we're looking for:

  • Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.
  • FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.
  • Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.
  • Calm decision-maker who stays focused and effective under pressure.
  • Tech-comfortable professional who understands API documentation and can guide clients through it.
  • Responsible team player who takes ownership instead of shifting blame.
  • Proactive problem-solver who anticipates client needs and offers solutions before issues arise.

Bonus points if you:

  • Speak German, French, or Spanish (Upper-Intermediate+).
  • Have experience working with APAC clients or in High-Risk segments.
  • Are curious about tech and enjoy digging into product features.

What you'll do:

  • Build long-term relationships with your clients, not just reply to tickets.
  • Stay on top of their experience: gather feedback, uncover issues, track satisfaction.
  • Prioritise, sort and process their requests from ideas to action.
  • Collaborate with integration, product, and dev teams to deliver value fast.
  • Keep clients informed, calm, and confident in our support.
  • Spot upsell/cross-sell opportunities and grow accounts.
  • Reduce churn and help ensure retention and renewals.
  • Help us make our platform even better based on what you hear from the field.

Your goals as CSM at Corefy:

  • Build strong, trusting relationships with clients.
  • Ensure successful onboarding and continued product usage.
  • Help clients solve problems before they become blockers.
  • Be the voice of the customer inside the company.

Our hiring process: HR Interview ? Call with the Hiring Manager ? Interview with Head of Department ? Offer

What we offer:

  • Salary in foreign currency + tax compensation.
  • Clear growth paths & Corefy Academy for FinTech expertise.
  • External education reimbursement we want you to level up.
  • Open-door policy with the C-level your ideas will be heard.

Culture that Energises:

  • Your work matters and makes impact.
  • You'll co-create better customer journeys, not just follow scripts.
  • Fun & meaningful team events we love to celebrate and learn together.

Work Environment that Works for You:

  • Choose what suits you best: work remotely or from our cozy office in Kyiv.
  • Flexible 8-hour schedule, 20 vacation days + 10 paid sick days.
  • Mental wellness matters we cover sessions with the psychologist of your choice
  • Enjoy breakfast days at the office and everything you need for productive work a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV we can't wait to meet you!

Apply