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Customer Success Manager Jobs in Springfield, MA

Gerber Technology

Customer Success Manager

Tolland, CT · On-site

Sustainability/Traceability Customer Success manager requires you to be/have: * Excellent written and oral communication * Excellent in - Spanish and English * Excellent analytical and presentation ...

Nelnet

Customer Success Manager- CampusGuard

Hartford, CT · On-site

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard's SaaS platform and consulting services. This role ...

Verint Systems

Sr. Customer Success Manager

Hartford, CT · On-site

Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and ...

Pearson

Lead Specialist, Customer Success

Hartford, CT · On-site

Implementation Manager, Career Ready - K12 Customer Success | Remote (U.S.) | Full-Time Why Join Pearson Career Ready? Pearson is one of the world's leading learning companies, helping people of all ...

Milliman

Client Success Manager (MedInsight)

Windsor, CT · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

Finalsite

Digital Client Success Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk. * Demonstrated comfort using data to assess client needs, identify moments for engagement, and manage ...

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Showing results 1-20

All JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, MA

Customer Success Manager information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer success manager in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, MA? The most popular types of Customer Success jobs in Springfield, MA are:
What job categories do people searching Customer Success Manager jobs in Springfield, MA look for? The top searched job categories for Customer Success Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Success Manager jobs? Cities near Springfield, MA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.
Customer Success Manager

Customer Success Manager

Gerber Technology

Tolland, CT • On-site

Other

Posted 9 days ago

Job description

TextileGenesis is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber - to - retail, and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to create unprecedented traceability through the use of Fibercoins. TextileGenesis has won major innovation awards and is emerging as market-leader when it comes to full supply chain traceability in the fashion industry.

In 2023, Lectra (Technology leader in the Fashion Industry with a Euro 500M turnover based in France) entered into a partnership with TextileGenesis. As we now scale our operations, we are looking for world-class talent to lead our customer engagements across the world.

TextileGenesis is currently expanding its customer engagement team, and are looking for strong project leaders who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability, technology, and driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence. We are ideally looking for someone in the New York area for this position. The position is primarily remote, with occasional time spent in our New York Office.

Sustainability/Traceability Customer Success manager requires you to be/have:

  • Excellent written and oral communication
  • Excellent in - Spanish and English
  • Excellent analytical and presentation skills
  • Excellent leadership and organizational skills
  • Experienced in managing and leading projects
  • Able to work with cross-functional teams and independently
  • Able to analyse and predict situations, and be proactive in handling unforeseen challenges
  • Proven track record of successfully achieving or over achieving the targets
  • 5+years of work experience in fashion/sustainability is a must, Engineering/MBA from Tier-1/2 schools is a plus

As a Sustainability/Traceability Project leader, you will be working to support thefashion brandsand standards to understand and deploy our traceability platform. You will play a key role in training and on-boarding the suppliers, and provide support wherever necessary, ensuring the end-to-end management of the traceability programs with our global brand accounts and standard.

You will be required to collaborate closely with cross-functional teams from sustainability, sourcing and supply chain, IT, communications & business development, to supporting clients from around the world. Ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role.

We have a highly diverse culture with folks from technology, sustainability, supply chain, fashion and consulting background. The core values that bind us all is the willingness to challenge the status quo, to think from 'first principles' to solve challenging problems, and have an open, work hard and play hard culture.

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