ZipRecruiter

Log In

1

Vice President Customer Success Jobs in Springfield, MA

AMC Health

VP, Clinical Operations

Hartford, CT · On-site

The VP will partner closely with Medical Directors, Product, Technology, Data Science, and Client Success teams to support program implementation, clinical workflow optimization, and operational ...

DuraServ Corp

Branch Vice President

South Windsor, CT · On-site

... success will be yours to define. What You'll Own 75% -- The Player * Personally manage and grow an ... Develop competitive sales strategies using market data, prospect intelligence, and customer ...

Corvel

Regional Vice President

East Hartford, CT · Hybrid

$141K - $235K/yr

The Regional Vice President will execute on the strategic goals and vision of the company ... Ensures highest level of customer service is delivered to all clients; conduct regular 1:1 meetings ...

New

Barnes Group

VP, Global Operating System

Windsor, CT · On-site

... customer performance requirements across Barnes Aerospace's global organization. Key ... Demonstrated success building, deploying, and sustaining robust operational processes, management ...

next page

Showing results 1-20

All JobsVice President Customer Success JobsVice President Customer Success Jobs in Springfield, MA

Vice President Customer Success information

See Springfield, MA salary details

$79.2K

$162.6K

$261.1K

How much do vice president customer success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for vice president customer success in Springfield, MA is $162,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $176,900.00 per year, depending on experience, location, and employer.

What does a vice president customer success do?

A Vice President of Customer Success is responsible for overseeing the strategies and teams that ensure customers achieve their desired outcomes with a company's products or services. They work to build strong customer relationships, improve retention rates, and drive customer satisfaction. This role typically involves managing customer success managers, analyzing customer feedback, and collaborating with other departments to enhance the customer experience. The VP of Customer Success also develops and implements programs that support customers throughout their journey, aiming to maximize value and minimize churn.

What are the key skills and qualifications needed to thrive as a vice president customer success?

To thrive as a Vice President Customer Success, you need a deep understanding of customer lifecycle management, strategic leadership experience, and a strong track record in driving customer retention and growth, typically supported by a bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is essential. Outstanding communication, empathy, and the ability to inspire and lead cross-functional teams set top performers apart. These skills are crucial for building long-term client relationships, ensuring customer satisfaction, and driving organizational revenue.

How does a vice president customer success typically collaborate with sales and product teams to enhance the customer journey?

A Vice President of Customer Success works closely with sales and product teams to ensure a smooth transition from onboarding to ongoing support. They often participate in cross-functional meetings to share customer feedback, align on product improvements, and develop strategies for upselling or renewal. By fostering open communication and shared goals, the VP ensures that customer needs are addressed holistically, leading to higher satisfaction and retention. This collaborative approach is vital for building long-term customer relationships and driving company growth.

What is the difference between Vice President Customer Success vs Customer Success Director?

AspectVice President Customer SuccessCustomer Success Director
Required CredentialsBachelor's degree, extensive experience in customer success, leadership skillsBachelor's degree, significant customer success experience, leadership abilities
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationTeam management, client engagement, operational oversight
Employer & Industry UsageUsed in large SaaS, tech, and enterprise companiesCommon in mid to large-sized organizations across various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational management, team leadership

The Vice President Customer Success typically holds a senior leadership role focused on strategic planning and overall customer success initiatives. The Customer Success Director manages day-to-day operations and team performance. Both roles require customer success experience, but the VP is more strategic and cross-functional, while the Director is more operational and team-focused.

What are the most commonly searched types of Customer Success jobs in Springfield, MA?

The most popular types of Customer Success jobs in Springfield, MA are:

What job categories do people searching Vice President Customer Success jobs in Springfield, MA look for?

The top searched job categories for Vice President Customer Success jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Vice President Customer Success jobs?

Cities near Springfield, MA with the most Vice President Customer Success job openings:

Vice President Customer Success jobs near you
Infographic showing various Vice President Customer Success job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $162,646 per year, or $78.2 per hour.

Vice President, Contracts

Singer Equipment Company

Agawam, MA • On-site

$180K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Singer Equipment rating

9.7

Company rating: 9.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 423 rated retail wholesalers

Job description

Why Singer?
Singer Equipment Company is not just a seller of food equipment - we cultivate partnerships and amplify success. Singer isn't just a place to work; it's a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.
We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!
At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.
Why You'll Love Working Here:
  • Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.
  • Collaborative Spirit: Be part of a supportive and dynamic team environment.
  • Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
  • Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.

OVERVIEW
Singer Equipment Company, one of the nation's leading foodservice equipment and supplies dealers, is seeking a dynamic and results-driven Vice President, Contracts to lead and scale the Projects Department within our Singer Kittredge division. Reporting directly to the Division President, this role will be instrumental in driving operational performance, supporting strategic initiatives, and ensuring the successful execution of projects throughout New England and Upstate New York. The VP will lead the Contract side of the business, which represents 50% of the division's $135 million in revenue.
As the Division President's primary operational partner, the Vice President will help lead the division's continued growth and success by fostering strong relationships with customers, manufacturer representatives, and industry partners. This individual will serve as a trusted resource for team members, a proactive problem-solver, and an effective liaison between the division and corporate leadership, helping to implement company-wide initiatives while maintaining a strong understanding of local market dynamics and customer needs.
The Vice President will oversee all aspects of project execution, including project management, contract administration, procurement coordination, installation oversight, customer satisfaction, and team development. The ideal candidate will bring deep expertise in commercial foodservice projects, a proven ability to lead high-performing teams, drive operational improvements, and build strong partnerships throughout the Greater Boston and broader Northeast marketplace.
ESSENTIAL FUNCTIONS
Strategic Leadership & Growth
  • Develop and execute a multi-year strategic plan to scale the Projects Department and increase market share throughout New England and Upstate New York.
  • Partner with the Division President to identify growth opportunities, expand service capabilities, and strengthen competitive positioning.
  • Leverage market intelligence and industry relationships to drive business development efforts and support key pursuits.
  • Establish long-term operational goals aligned with Singer Equipment's strategic objectives.

Operational Excellence
  • Serve as a key enterprise leader in shaping and advancing Singer Equipment's operational strategy, partnering with corporate and divisional leadership to drive process standardization, organizational alignment, continuous improvement, and scalable growth across all project operations nationwide.
  • Lead all project operations to ensure consistent execution, quality, and customer satisfaction across the division.
  • Design, implement, and enforce standardized processes, workflows, reporting structures, and best practices.
  • Drive continuous improvement initiatives that increase efficiency, reduce risk, and enhance project profitability.
  • Develop operational metrics and dashboards to monitor performance and drive accountability.

Financial Performance
  • Help lead and manage departmental financial performance, including revenue growth, gross margin improvement, profitability, cash flow management, and forecasting accuracy.
  • Collaborate with finance, sales, procurement, and project teams to optimize project financial outcomes.
  • Monitor project budgets, contract compliance, change orders, risk management, and cost controls.
  • Establish KPIs and performance benchmarks to ensure financial targets are achieved.

Team Leadership & Talent Development
  • Build, mentor, and develop a high-performing team of project managers, coordinators, contract administrators, and operational leaders.
  • Foster a culture of accountability, collaboration, innovation, and customer focus.
  • Recruit, retain, and develop top talent while creating succession plans for key leadership positions.
  • Establish clear performance expectations and development pathways across the department.

Innovation & Technology
  • Assist with evaluation and implementation of tools, systems, and processes that support scalable growth.
  • Drive innovation in project delivery methodologies and operational practices.

Customer & Market Leadership
  • Serve as an executive point of contact for key clients, consultants, contractors, and industry partners.
  • Strengthen relationships with architects, foodservice consultants, general contractors, developers, and institutional clients throughout the Northeast.
  • Ensure exceptional customer experiences from project award through completion.
  • Represent Singer Equipment and Singer Kittredge at industry events, associations, and networking opportunities.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in Business, Engineering, Construction Management, Operations, or a related field.
  • 10+ years of progressive leadership experience in commercial foodservice equipment, construction, project management, or related industries (plumbing, HVAC).
  • Proven experience leading large-scale project operations and managing multi-million-dollar portfolios.
  • Strong financial acumen with demonstrated success driving revenue growth and profitability.
  • Experience developing and implementing operational processes, systems, and performance metrics.
  • Exceptional leadership, communication, and organizational skills.
  • Ability to travel throughout New England and the Northeast region.

Preferred:
  • Deep understanding of the Greater Boston market and established relationships throughout the Northeast foodservice, construction, and design communities.
  • Experience within foodservice equipment contracting, dealer operations, design-build, or commercial construction environments.
  • MBA or advanced business degree.
  • Experience leading organizational growth, change management initiatives, and operational transformations.

Key Leadership Competencies
  • Strategic Thinking
  • Operational Excellence
  • Financial Acumen
  • Change Leadership
  • Executive Presence
  • Team Development
  • Customer-Centric Mindset
  • Process Improvement
  • Relationship Building
  • Results Orientation

Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.
Are you ready to take your career to the next level? Apply today and let's cook up some success!
Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

What Singer Equipment employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply