Customer Success Manager Jobs in Springdale, AR (NOW HIRING)

Position Summary... What you'll do...Role summary:
The (USA) Director, Strategic Account Management provides leadership in developing and executing business strategies that align with organizational objectives and customer needs. This role drives revenue forecasting, operational efficiency, and continuous improvement while fostering strong partnerships across internal and external stakeholders. The director oversees talent development, promotes ethical standards, and ensures compliance with company policies. By leveraging data insights and market trends, this position advances strategic account planning and negotiation excellence to deliver measurable business value and enhance customer experiences in a dynamic, results-oriented environment.
About the team:
The Strategic Account Management team builds strong partnerships between Supplier and Merchandising teams to optimize the use of Customer First Data Powered by Scintilla. This team drives strategic decisions through stakeholder engagement, data modeling, and relationship management. Members collaborate to identify opportunities, develop business cases, and support account planning and forecasting. Emphasizing clear communication, negotiation, and continuous improvement, the team delivers measurable results aligned with business goals. By leveraging insights and maintaining operational standards, the team plays a vital role in enhancing customer and business outcomes while upholding company values.
What you'll do:

• Develop and implement strategic account plans aligned with business objectives and customer needs.
• Analyze costs, forecasts, and market trends to inform revenue forecasting and business planning.
• Lead cross-functional teams to drive new product development and enhance customer success management.
• Build and maintain strong partnerships with key stakeholders to maximize business growth and customer satisfaction.
• Oversee operational processes, measure outcomes, and identify opportunities for continuous improvement.
• Coach and mentor team members to develop talent and support succession planning.
• Drive negotiation strategies to secure favorable agreements and long-term relationships.

What you'll bring:

• Proven expertise in strategic account planning, revenue forecasting, and sales forecasting techniques.
• Strong decision-making skills supported by data analysis and business acumen.
• Experience leading complex negotiations and developing effective negotiation strategies.
• Ability to build and maintain collaborative relationships with internal and external stakeholders.
• Demonstrated success in developing and executing business strategies aligned with organizational goals.
• Knowledge of SaaS, new product development, and customer success management.
• Skilled in coaching, mentoring, and talent development to build high-performing teams.
• Commitment to integrity, ethical standards, and fostering a culture of continuous improvement.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 5 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Option 2: 7 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
3 years' experience in a leadership role in the healthcare sector. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

6 years' experience in sales., Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area. Primary Location... 601 N WALTON BLVD., BENTONVILLE, AR 72716-0000, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.