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Virtual Customer Success Manager Jobs in Springdale, AR

storesight.com

Customer Success Manager

Fayetteville, AR · On-site

As a Customer Success Manager, you will serve as a critical link between customers and internal teams. Through close collaboration with both, you will ensure high-quality results that align with the ...

New

Storesight

Customer Success Manager

Fayetteville, AR · On-site

As a Customer Success Manager, you will serve as a critical link between customers and internal teams. Through close collaboration with both, you will ensure high-quality results that align with the ...

New

Spscommerce

Senior Customer Success Manager

Rogers, AR · Hybrid

$76K - $118K/yr

We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our ... Meet the Apprenticely team and join our upcoming virtual webinars via zoom; dates and details are ...

Spscommerce

Customer Success Executive

Rogers, AR · Hybrid

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

SPS Commerce

Customer Success Executive

Rogers, AR · On-site

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our ... Meet the Apprenticely team and join our upcoming virtual webinars via zoom; dates and details are ...

Spscommerce

Revenue Enablement Manager

Rogers, AR

$79K - $123K/yr

Facilitate instructor-led training sessions in virtual and in-person environments, and design ... Collaborate with Sales, Customer Success, Product, Marketing, and Operations to support product ...

Walmart

Account Manager

Greenland, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Springdale, AR

Virtual Customer Success Manager information

See Springdale, AR salary details

$28.7K

$73.5K

$123.8K

How much do virtual customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for virtual customer success manager in Springdale, AR is $73,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What job categories do people searching Virtual Customer Success Manager jobs in Springdale, AR look for?

The top searched job categories for Virtual Customer Success Manager jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Virtual Customer Success Manager jobs?

Cities near Springdale, AR with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you

Customer Success Manager

storesight.com

Fayetteville, AR • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

About Storesight
Storesight is an AI-powered platform purpose-built by CPG executives in collaboration with leading CPG firms to transform how sales and category management teams operate. Backed by a network of 3M+ contributors, we acquire more than 6 million shelf and display images annually from nearly 50,000 locations. If you're passionate about helping businesses maximize retail performance, revenue, and profit, join us in shaping the future of CPG innovation.
Position Overview:
The Customer Success Team is dedicated to providing world-class service, ensuring customer satisfaction, and driving lifetime value growth across our StoresightAI customers. As a Customer Success Manager, you will serve as a critical link between customers and internal teams. Through close collaboration with both, you will ensure high-quality results that align with the unique needs of our customers.
We are seeking a highly motivated, proactive team player with excellent cross-functional collaboration skills to ensure customer success, promote customer retention, and deliver exceptional service. This role is ideal for a detail-oriented individual who enjoys problem-solving and is driven by the opportunity to serve others.
Key Responsibilities:
Customer Relationship Management:
  • Serve as the primary point of contact for our customers, delivering best-in-class service through onboardings, trainings, business reviews, and contract renewals for our StoresightAI platform.
  • Build and maintain strong, long-lasting customer relationships, acting as a trusted consultant and lead customer service contact.
  • Proactively engage with customers to ensure timely renewals of annual subscription contracts and identify upsell/cross-sell opportunities for the sales team.
Operational Excellence and Data Analysis:
  • Manage your work and customer interactions in our CRM system, Hubspot.
  • Comfortably analyze your own customer data and trends from the StoresightAI platform to provide strategic insights to customers.
  • Monitor customer progress and satisfaction, collaborating with the Data and Platform Operations teams to address any challenges efficiently.
Product Knowledge:
  • Serve as a subject matter expert on the StoresightAI platform and products, educating customers on systems and processes to maximize their use of the platform.
  • Work with customers to implement, expand, and enhance their engagement with StoresightAI's offerings.
Collaboration and Account Growth:
  • Partner with the Sales, Data, Platform Operations, and Marketing teams to identify opportunities for customer retention and account expansion, contributing to overall business growth.
  • Collaborate with teams across the organization to fulfill primary responsibilities and support the success of customer accounts.
Professional Development and Team Support:
  • Work with team leadership on individual development and growth goals, continuously enhancing service delivery skills.
  • Contribute to team success by sharing insights and best practices, fostering a collaborative environment that supports high-quality customer service.
Qualifications:
  • 2+ years of professional experience within CPG or retail (strongly preferred).
  • Ability to manage multiple projects simultaneously in a fast-paced environment with strict deadlines.
  • Excellent business writing and communication skills.
  • Strong ability to collaborate and excel in a team environment.
  • A strong customer focus, with a commitment to meeting customer objectives and developing a deep understanding of their business.
  • Proactive and service-oriented, always ready to take initiative and prioritize customer needs.
  • Adaptable and capable of solving problems efficiently in changing situations.
  • A dedicated individual committed to excellence, understanding that occasionally working outside regular business hours may be required to meet critical deadlines, support time-sensitive projects, or address urgent tasks.
  • Organized and detail-oriented, with strong time management skills.
  • Experience with Hubspot or other CRM systems (preferred).
  • Familiarity with data analysis and the ability to interpret customer trends (preferred).

Benefits:
• PTO
• Health, Vision, & Dental Insurance
• Life Insurance
• Supplemental Insurance
• 401k and Company Match

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