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Customer Success Manager Jobs in Springdale, AR (NOW HIRING)

Spscommerce

Senior Customer Success Manager

Rogers, AR · Hybrid

$76K - $118K/yr

We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...

Spscommerce

Customer Success Executive

Rogers, AR · Hybrid

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

SPS Commerce

Customer Success Executive

Rogers, AR · On-site

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Apprenticely

Customer Success Intern

Fayetteville, AR

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springdale, AR

Customer Success Manager information

See Springdale, AR salary details

$28.7K

$73.5K

$123.8K

How much do customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager in Springdale, AR is $73,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

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The top searched job categories for Customer Success Manager jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Customer Success Manager jobs?

Cities near Springdale, AR with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springdale, AR as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,457 per year, or $35.3 per hour.

Senior Customer Success Manager

Spscommerce

Rogers, AR • Hybrid

$76K - $118K/yr

Full-time

Posted 4 days ago

Job description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:Position Summary: We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success. Additionally, you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.

Key Responsibilities:

  • Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.

  • Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.

  • Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.

  • Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.

  • Identify and execute opportunities to increase contract value by expanding scopes and/or cross-selling other retailers or services.

  • Maintain accurate forecasts of expansion revenue and renewal pipelines; report to leadership on progress vs. Targets.

  • Build strong relationships with decision-makers across finance, operations, and supply chain teams to drive adoption of new services.

Required Qualifications:

  • Bachelor's degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management).

  • Experience within a SaaS environment or have SaaS clients

  • Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.

  • Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.

  • Comfortable working in a fast-paced environment, with strong listening skills and the ability to quickly assess changing priorities. Experience driving organization-wide initiatives is preferred

Location:

This role follows a hybrid work model, with regular in-office presencerequiredat ourMinneapolis or Torontooffice.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is:$76,700- $118,900.The actual salary offered will bedeterminedbased on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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